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Next Step Auto Sales LLC

(94 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 10:00am to 5:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 10:00am–5:00pm
Tuesday 10:00am–7:00pm 10:00am–5:00pm
Wednesday 10:00am–7:00pm 10:00am–5:00pm
Thursday 10:00am–7:00pm 10:00am–5:00pm
Friday 10:00am–7:00pm 10:00am–5:00pm
Saturday 10:00am–6:00pm 10:00am–2:00pm
Sunday Closed Closed
(440) 287-7836 (440) 287-7836

Reviews

(94 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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not bad

I am satisfied, but not overwhelmed with the customer service. I would give them an average rating all around. I would not go out of my way to return there.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Teenage Sons’ First Car

We decided it was time to get our sons a good used car to get them back/forth to school and their various commitments. So we put the initial part of the process in their hands. They were given a budget and general parameters for the type of car. After a few days of research they came back with three cars that we all agreed made sense. At that point I contacted the dealerships via Carfax and set up appointments at the 3 dealerships. In order of geography we went to Ganley first. We had a specific time to meet and a specific car they were holding for us. When we got there for our appointment the sales person that we sat down with told us that the car we wanted was being sold to someone else, but to look at some other cars they had available. It was a complete “bait and switch”:( Thankfully we moved on to our appointment with Viktor at Next Auto Sales just down the road a few miles. Viktor had the car we picked ready to go for a test drive. The car was exactly what we needed at a very reasonable price. Viktor and the staff made the entire transaction very enjoyable with no pressure. We could not be happier with the car we bought and with Viktor at Next Auto Dales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very nice dealership

This place is amazing many options available and the people are very helpful and knowledgeable. They offer financing for even beginner credit got the payment u wanted thanks guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Next Step Auto Sales

Dealing with Steve was great, he was very helpful and he listened to what I asked for, l left with a sweet ride for a great price. If you need a vehicle today, NEXT STEP AUTO SALES is the place- ask for Steve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great staff !!

Great experience and great staff! The buying process was very smooth and easy! Vehicle was as explained and in great condition! No high pressure sales!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great place to shopS

This dealership is awesome! They didn't treat us like we were going to steal the car on a test drive and let us do our own evaluation of the vehicle. Thank you to Shaq Azir the finance manager for being upfront, honest and schooling us on the industry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very good people thumbs up

Good place if you need a car thumbs up very professional people .I recommend to anyone that needs a car.Very friendly people that they know their business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Our New Purchase

Recently, we had the pleasure of doing business with Next Step Auto Sales. We walked in on a busy Saturday morning and were greeted pleasantly by Todd B. From that moment, he worked diligently to find us the right car. Thanks to his patience in allowing us to drive a variety of different cars, and advising us during the whole process; we were able to make an informed decision, in selecting the best car that suited our needs. His courteous and dedicated attitude made us want to do business with this Company. In financing, we met Shaq A. who was friendly, helpful and knowledgeable. He was professional and ensured that we got the best terms that were available for us. With this experience at Next Step, we would gladly recommend this Company to anyone who is in the market for a car. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service Department at Next Step Auto Sales

Service department at Next Step Auto Sales is absolutely amazing. From the moment you pull up, they get it in, get it done and get it out at a great price. May not sound like much, but now a days, even something as simple as great customer service, has proven to be too much for other dealers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service

This place is great. Service is great, sales are great, & overall excellent. They go above and beyond to serve all your needs. Will recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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