Reviews
friendly help [JASON]
finally found some time ; went in for a test drive ; will return when I have more time ; you don't just go in and buy a vehicle like you would a loaf of bread at the grocery store ; it takes a good 1/2 day or more ;
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
James, thank you for the 5 star review. Please let us know when you are interested in taking the next step and we can set up an appointment to insure everything is ready for your visit! Best wishes, Ric Moreno, General Manager, North Point Ford
Brittany Groteguth came out and met us on the lot, we...
Brittany Groteguth came out and met us on the lot, we were just walking around looking at tucks while our 2012 Ford F-150 was at service for an oil change. She was very friendly, not pushy, and offered to help us find what we were looking for. She said if we would go inside with her, she could find what we were looking for on the computer. We told her we weren't really in the market to buy, we had a vehicle at service and were just passing the time. She gave us her business card and said if she could ever help us, please call or if we saw something on the lot today and just had any questions, please come in and find her. So, we continued looking around, talking about the different trucks and styles. Then we saw it! The truck that my husband had wanted when we bought the 2012, but couldn't afford at the time. A 2013 Ford F150 Lariat, white (like ours) but with tan leather interior, heated and cooled seats, navigation, you name it! It had ALL the bells and whistles! And to top it off, it was on a Red Tag Sale! We went inside and found Brittany, she looked it up and said that it also had some other dealer incentives for more money off. We couldn't believe it! While we filled out the paperwork, James Williams (the dealerships New Car Director and the man we bought our 2012 F150 from) came out to welcome us back to the dealership and let us know that he was going to help Brittany get us the best deal he could. And he sure did! I have bought four vehicles from North Point since 2004, they have always treated me well and fair and given me the best deals on vehicles. I did shop around for prices at other dealerships before going to them and no one can ever beat them for price and I know that no one is as nice as they are! Thank you, North Point Ford, Brittany Groteguth, James Williams, and J. Carlos Bautista (the financial manager who led us through all the paperwork and made it so easy for us!) you have made me once again a 100% Completely Satisfied Customer! I won't buy from anyone else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Searched the Internet and found truck looking for and...
Searched the Internet and found truck looking for and called them and spoke with freddie. Went by dealership and had great experience with him and dealer. Great ease with f/I and would buy again. Nice salesman
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I went to North Point Ford Lincoln looking to purchase a...
I went to North Point Ford Lincoln looking to purchase a good used or possibly a new car. I walked into the showroom and was greeted by a very friendly receptionist lady whom asked if I needed help to which I responded yes, that I am looking to purchase either a used or new car. She very quickly and politely paged for an available salesperson to come to the showroom that a guest was waiting. I smiled and said thank you then stepped to the side so she could assist other customers that were coming in. I walked at the most 10 feet away and started looking at a new Ford Flex in the showroom to pass the time. After waiting patiently for about 15 minutes of waiting and watching every customer that came in after me get help from a salesperson and then someone in the sales tower in the showroom call for any salesperson without a customer to come to the sales tower for I'm assuming a meeting I decided to walk away as obviously I wasn't important enough for someone to help me with deciding on a vehicle.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great customer service
My salesman, Clarence McFadden was very attentive with my needs n provided excellent customet service. Thank you!!
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rayboniene, Thank you for the 5 star review! I am so glad you enjoyed working with Clarence! Please let me know if I may be of any future assistance! Best, Ric Moreno, General Manager
Good experience
Great deal and easy to deal with. Alex was a great salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dannetta, Thank you for the feedback and 5 star review! Best regards, Ric Moreno
Wonderful Experience
My new truck buying experience at North Point Ford was wonderful! My sales person (Alex Acosta) was extraordinarily helpful in the process and provided the perfect balance of responsiveness and patience in a buying decision that took several months. In the end, I bought the truck I needed at a great price - Alex Acosta drew on the helpful resources at North Point Ford to make it happen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am so glad that you had such a positive buying experience at our dealership and, especially, with Alex. If you have any questions about your new truck, don't hesitate to give us a call, 501-945-1200, or stop by. We are always happy to help in any way that we can. Thank you for your feedback, and we look forward to your next visit. ---Ric Moreno, General Manager
By Far, My Best Car Buying Experience!
The entire process was an awesome experience. My salesman Robert Perry was knowledgeable, friendly, and made the process fun and enjoyable. We did our homework before we went and believe we got.the best price they could give us. I would recommend the salesman and the dealership to anyone looking for a close.to perfect car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Barbara, I am thrilled that you had such a great experience at our dealership and, especially, with Robert. If you have any questions, don't hesitate to contact us, 501-945-1200. We are always happy to help in any way that we can. Thank you for your feedback, and we look forward to your next visit. ---Ric Moreno, General Manager
Great customer service
I had a great experience, Thanks to Mr. Ronnie Sanders and Carlos Bautista...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am so glad that Ronnie and Carlos created such a positive experience for you at our dealership. If you have any further questions about your vehicle, don't hesitate to contact us, 501-945-1200. We are always happy to help in any way that we can. Thank you for your feedback, and we look forward to your next visit. ---Ric Moreno, General Manager
Great Service!!
Alfonso Guevara is the best salesman that I have ever dealt with during the process of buying a car. Mr. Guevara did an excellent job in answering all questions that I had. This was the fastest car buying experience ever. Very professional and honest!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Roberto, I am thrilled that Alfonso was so helpful and made the car-buying process pleasant, efficient, and hassle-free. If you have any questions, don't hesitate to give us a call, 501-945-1200. Thank you for your feedback, and we look forward to your next visit. ---Ric Moreno, General Manager