Patrick Mazda

I had the Best car buying experience last week at Patrick Mazda in Auburn. Christian Serrano was so knowledgeable, easygoing, and helpful! He, along with everyone I encountered was so nice. Absolutely recommend this dealership.

After a brief conversation with the sales representative I drove to the dealership. Before arriving we had a conversation about the price of the vehicle I was inquiring about, when I got there I was then told it was $1000 more than our conversation. I felt deceived and wished I had been informed of this prior. When I called management to inquire they asked if I was still interested in the vehicle. I said yes we discussed a reasonable price with a mutual understanding. I asked for an email sent to me in regards to the conversation along with the Carfax so I could look at it. Nothing ever came. I left an email with this person in regards to our conversation and still received nothing in return.

First, I’m a busy person, just like everyone else, and this morning was no different and instead of scheduling my oil change like I should have, I just drove into the dealership early thinking that it shouldn’t be a problem to get me in. I could easily rationalize that I am the customer and say that I didn’t have a lot of time and that my schedule was tight, and I just needed to get this done so off I went to Patrick Mazda. I was greeted by the Service Advisor, Joel Marrast, and he began to explain to me that they were booked up this morning and it would be very difficult to get me in, but he’d be happy to schedule me for another time. I was extremely irritated and pressed for time and upset with myself for not doing what I know I should have done, which was schedule the oil change. Joel said that maybe he could get me in at 9AM, so I told Joel that I would wait. I want to say that throughout this time I was very irritated and difficult to work with and even though I was not the most pleasant person to be around, Joel was professional and did his best to accommodate me as soon as he was able to. After a short while Joel came to the waiting area and told me that he was able to rearrange some things and was going to be able to get me in for service. So let me tell you about the service. As you can probably imagine, I’m a “picky” person and I have now been to Patrick Mazda a few times and the service has always been fast, and top notch! One of the things that I find fascinating is that you also get a video of all the work that is being performed on your vehicle along with explanations about what the service technician is doing. How awesome is that! Cool right!? I don’t know how popular that is, but I have never received that from any other dealership. My car was taken care of perfectly and they even washed it for me. I know that it’s always great to read reviews and hear about when things go exactly as planned, but I always find that the reviews that are the most valuable to me are the ones when things don’t go as planned and how a business responds to that. In this case, Patrick Mazda, and more specifically Joel, did a great job in dealing with a rash customer that did not plan accordingly. Thank you, Joel, and thank you Patrick Mazda for dealing with my craziness! I’ll be back again for your amazing service and next time I’ll plan and schedule accordingly.

Jason & Chris were amazing. I went in with my wife to get an SUV and their customer service was absolutely amazing! We went in Thursday and Saturday picked the SUV up. Everything was done so quick and efficient. They really made us feel very good. Thank you guys!

The staff was very pleasant and helpful. My salesperson Michael was easy going and pressure free made the car buying experience very enjoyable. Overall a great experience. Five stars.

Got the car I wanted and I absolutely love it! Christian helped through the whole process and made things easy for me.

Great dealership and sales team to work with. Very patient with my questions and concerns on a new vehicle and took the time to explain to me the answers to my questions. Could not have asked for a better group to work with in my car search and very happy on the new vehicle. Christian Serrano was extremly helpful and always availalble to answer my questions and if for some reason he was not the other members of team were always willing to assist.

Worst experience I have ever had trying to purchase a new car. Such a run around. Deposit was given over a week ago, still waiting

Just picked up our new to us 19 cx-5 touring cpo. Nick was our salesperson and great to deal with. Highly recommend him as a salesperson at the dealership. Any questions or concerns we had he answered or got answers to. He stayed in contact with us through the purchasing process and let us know what was going on the whole time.

Dealer manipulated appointment schedule based on buyer’s demographics ie income, buy new or used etc. Please avoid if possible.