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2020 consumer dealer award
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2020 consumer dealer award

Reviews

(781 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Patrick Mazda from DealerRater.

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I was looking to lease my first car. I visited multiple...

I was looking to lease my first car. I visited multiple dealerships where I had varied experiences (rude salesman, salesmen who didn’t get back to me, high pressure salesman). I called Patrick in response to an online ad. They gave me figures on the phone and an appointment to come in the next day. I met Bob. He was respectful, took me seriously, helped me get exactly the car I was looking for at the best price to fit my budget. There was no pressure, he laid out all my options and when I asked what the difference was to move up a trim level he redid the numbers, took me into the lot to show me the inventory and let me pick out the car that was best for me. It was the best experience of any of the dealerships I visited, and I will recommend Bob to anyone who wants to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Erik! We're thrilled to hear about your experience with Bob and our team and appreciate you taking the time to leave a review. Please feel free to reach out with any questions you may have, and we hope you have a great week! Take care.

I purchased a car from Michael and could not say enough...

I purchased a car from Michael and could not say enough good things. He was very knowledgeable and answered every question I had with no pressure. He was very personable and made sure I was 100% happy and sure about my purchase. I am usually anxious when going into a dealership and making decisions but this experience definitely left a positive lasting impression!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business and for taking the time to leave such a kind review for your experience with Michael. We're thrilled to hear you're loving your Mazda so far and wish you many safe and happy miles on the road ahead. Have a great rest of your week!

Driver's side not vacuumed and not sure if still being...

Driver's side not vacuumed and not sure if still being done as part of the service. If no longer part of the service then would give five stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lolo, thank you for your business with our service department! We are still vacuuming the driver's side as part of the service and apologize if it wasn't done for your visit. We'll be happy to vacuum out your vehicle next time you come in. We appreciate your feedback and hope you have a great weekend!

Top notch dealer with top notch vehicles. Everyone was...

Top notch dealer with top notch vehicles. Everyone was professional, courteous, knowledgeable and they delivered on everything they promised. I would highly recommend them to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business and for taking the time to leave such a kind review! Wishing you many safe and happy miles ahead. Thank you for choosing Patrick Mazda!

Very helpful getting the car that I wanted. Car was...

Very helpful getting the car that I wanted. Car was delivered to my residence very clean and looking great. Overall, happy with the dealership. Very happy with my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Mike! Thank you very much for your business and for choosing Patrick Mazda. We're thrilled to hear about your experience with our team and hope you're loving your new car so far! Please feel free to reach out with any questions you may have.

Great people to deal with. It was a pleasure. Aaron and...

Great people to deal with. It was a pleasure. Aaron and Bob Fuqua. They were very helpful no pressure, answered my questions. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business with our sales team and for taking the time to leave a review! We truly appreciate your feedback and hope you're loving your new Mazda so far.

The best service department I have ever dealt...

The best service department I have ever dealt with...Great people! Deal with Joel is truly a pleasure. Always explains everything in detail and makes certain you have all the info required to make the best service related decisions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business with our service department! We truly appreciate your kind words. Have a great weekend!

Had a great experience. No pressure, answered my...

Had a great experience. No pressure, answered my questions, and very professional. I would definitely recommend this dealership and see Bob when you come in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business and for taking the time to leave such a kind review! We appreciate your kind words. Have a great weekend!

Joel, did a excellent job supporting my service needs....

Joel, did a excellent job supporting my service needs. He was clear and very professional. He communicated clearly throughout the service process. Thanks very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Patrick Mazda for your service needs! We're thrilled to hear about your experience with Joel and our team. Have a great weekend!

We walked in without an appointment and Christian Serrano...

We walked in without an appointment and Christian Serrano from the Sales Team was very accommodating and took the time to show us multiple vehicles. The management team and Chris Duggan in the business office were equally efficient and accommodating. Thank you all for a pleasant and fruitful shopping and buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Jim! Thank you very much for your business and for taking the time to leave a review! We're thrilled to hear about your experience and hope you're loving your vehicle so far.