Skip to main content
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(781 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Patrick Mazda from DealerRater.

Want to share your experience with this dealership?

Write a review

My service experience yesterday was absolutely terrific....

My service experience yesterday was absolutely terrific. It such a quick, professional experience ith my first Mazda purchase and I am very impressed with the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Shannon! Thank you for visiting our new home on route 20 in Auburn. We're thrilled to hear about your experience with our service team and appreciate your business! We wish you many happy miles on the road ahead.

Excellent service and excellent service people working in...

Excellent service and excellent service people working in the service department. Very courteous environment and very clean as well. The estimated time is right on unless a problem arises.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Ellie! We're thrilled to hear about your experience with our service department. We appreciate your business and your feedback!

Prompt, polite service No hassles Nice showroomThat...

Prompt, polite service No hassles Nice showroom That is all I wish to say This survey should allow fewer than 25 words if the responder has said what he/she desires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, Frank! Thank you very much for taking the time to leave a review for your experience with our team, We appreciate your business!

My initial contact was via the internet and the woman who...

My initial contact was via the internet and the woman who I interacted with gave me the otd price simply and honestly. I interacted with Bob when I went to sign the papers and was 100% happy with the process. Bob was informative and engaging. I would highly recommend both the woman who I initially dealt with and Bob to anyone looking for a Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your business and for taking the time to leave a review! We appreciate your feedback and wish you many happy miles on the road ahead!

100% Top Notch service!!I wasn't quite sure about...

100% Top Notch service!! I wasn't quite sure about Patrick have never done a deal with them prior to purchasing my 20121 CX5. Hands down and without exception, the entire company and staff is top notch excellent!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your trust with this decision and your kind review! We truly appreciate the feedback and are thrilled to hear that our team was able to exceed your expectations. Wishing you many happy miles on the road ahead!

Kendell Chattman was friendly, helpful and knowledgeable...

Kendell Chattman was friendly, helpful and knowledgeable about the new 2021 Mazda CX-30 that I purchased. He is a fine representative of Patrick Motors and, God willing, when the day comes that it is time for my wife and me to trade this car in, Kendell will still be available at Patrick Mazda to assist us with our next purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Gary! Thank you very much for your business and for taking the time to leave such a kind review for Kendell and our team. We wish you all the best in your new CX-30!

This was the fastest and easiest experience I have had...

This was the fastest and easiest experience I have had buying a car. The staff is efficient and helpful in moving everything along and ensuring I got what I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business and your kind review! We hope you're loving your new Mazda so far. Please feel free to reach out with any questions you may have!

Bob was great and made the process very easy. After...

Bob was great and made the process very easy. After shopping several dealerships, it is clear that Patrick Mazda cares about your experience and the product without the gimmicks or the gotcha's you encounter at most dealerships. Bob got me into the a great Mazda CX-5 that I wanted on my terms. I wouldn't hesitate to send anyone in the market for a new car to Bob at Patrick Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your business and for taking the time to leave such a kind review! We hope you're loving your CX-5 so far. Please feel free to reach out with any questions, and we wish you many safe and happy miles on the road ahead.

Sales Rep Nick and manager Dave were attentive and...

Sales Rep Nick and manager Dave were attentive and polite. The new facility is top notch and the inventory of Mazda CX30's was extensive. I was undecided between a couple of other highly rated compact SUV's but a test drive and inspection of the CX30 put me 95% there. When I considered the huge money the Patricks have put into this new Mazda only, stand alone facility it made be believe that they see good things for Mazda now and in the future. That they have put so much $$ on the line - convinced me to buy a CX30 and they had exactly the model and equipment I wanted. All good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there! Congratulations on your new CX30- we hope you're loving it so far! Thank you for your kind words regarding your experience with our sales team and our new facility. Please feel free to reach out with any questions, and we wish you many safe and happy miles on the road ahead!

I was more than impressed with the service at this new...

I was more than impressed with the service at this new location. Getting a video of my car to show what the tech was inspecting was something new and appreciated. Joel in Service was very helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Murph! Thank you very much for your business with our service department. Your feedback is truly appreciated!