Sewell BMW of Grapevine

A horrible stealership. They wanted $1,000 to do a diagnostic on an ac unit, and the quote was $7,000 to maybe fix it. This is on a five year old "certified preowned" BME X5. These crooks are terrible. Stay away from Sewage of Grapevine and BMW. Het a better car at a decent dealership, not these snake oil salesmen.

I wish I could leave a negative star. I took my 2020 BMW X5 to Sewage BMW of Grapevine, the cold air was blowing on the drivers side but not the passenger side. It was 97 degrees out, so they know I need ac. They quoted $1,000 just to diagnose it. I asked them to just check and see if it was simply low on refrigerant (which is a common cause for the symptom I have since learned). The slimy service advisor said there is no way to check if the refrigerant level is low, they HAVE to empty the entire system and do a $1,000.00 diagnostic. This is a flat out LIE. All they have to do is hook up gages to see if it's low, like the mechanic I took it to did. The called with a quote for $7,000.00 that might fix the AC. No telling how many more thousands they would have tried to pry away when this didn't work. I demanded they get my car ready and I would take somewhere else. Some quick research indicated this is common with these sorry BMW cars, and it is typically a stuck water control valve or low refrigerant. The control valve is a $20.00 item on Amazon. This car was bought from this dealership and they certified it, but refuse to stand by it. This is a true stealership these guys are con-artists. This dealership is not even accredited by the Better Business Bureau. This screams volumes. Don't go here for service. Do yourself a favor and avoid this place.

Very professional, quick and smooth transaction. The best experience I have had with a car dealership.

Carl Miller answered questions I forgot to ask. Straightforward and not pushy, very refreshing. I would buy from them again. This was an out-of-town purchase and it was a piece of cake to get the job done.

extreme disappointment with the recent service I received at your BMW service department. The service appointment was delayed significantly without clear communication, and I felt that my concerns were not addressed in a timely or professional manner. Additionally, the work on my vehicle was incomplete, which left me feeling frustrated and unsure about the condition of my car. As a loyal BMW customer, I believe in the quality and reputation of the brand, and I hope this message can help improve service for others in the future.

Quick response to the auto generated “is it there email” with a promise to get back to me to confirm, but never heard anything back. I got notification two days later from cars.com that it was sold. My search continues…

I highly recommend Beatriz, an excellent salesperson, attentive, she cares about providing you with the best service, and I hope she reads this (Mariluz used vehicle Navigator 2020). I also hope to return in the future because they made me feel very good, and I plan to buy a vehicle in the future, and it 👍👍👍

Leased an iX XDrive50 thanks to the assistance of Deborah Young and Tim Bae. Their outstanding customer-centric approach and incredible inventory make me want to return for another vehicle! I drove from more than 100 miles away, and the process and transaction were absolutely smooth and fast.

Want to be clear that in the past Sewell BMW was great service provider. However our last visit for service left me bewildered and in disbelief. In short the front grill shutter system failed Our X7 is extraordinary low miles but is out of warranty. This issue has been wide spread on multiple models and BMW in their typical fashion extended the warranty on the component to 10 years and 100k miles, but not on the X7, so I asks for good will support. Sewell would not even try and quoted me approximately $1700 to repair it, so I called BMW customer support directly and received great feedback and response in that they agreed it was something they could support but needed to confer with Sewell for confirmation of the failure. To my surprise BMW came back to me today telling me that they could not support with good will because Sewell stated “the failure was not a failed component but was caused by something foreign causing the shutters to jam and not operate. I expressed my disappointment to BMW pointing out, that if that was the case why did Sewell want to charge me $1700 to replace a failed component. The gentleman actually agreed but said he could not help unless the dealers diagnoses indicated the component failed. Needless to say we won’t be using Sewell any longer based on there seems to be a genuine ethics issue. We love the BMW product but will also reconsider that also. If they don’t better monitor the ethical behavior of their distribution network….how do you receive good service. Feeling a little stuck as we have 3 BMW’s!!

Was looking for a BMW for my wife and after being frustrated with many dealership's haggling and lies , we stopped by today at Sewell BMW grapevine . Sales specialist Hanah was very understanding of our needs and comfortable to work with. Then to top it, sales manager Mariam did everything to make the deal happen She was 100 % haggle free and very polite in communicating. My wife is satisfied with this pleasant experience and now also a proud owner of a BMW of her choice. Thank you Hanah Pigg and thank you Mariam Mcdonald for a great 5 star experience ! Been a repeated customer of Vadergriff ( Toyota, Honda & Cheverlot) for last 25-30 years now. Bought n traded dozens of cars for me n my family. I will definitely give Sewell dealerships my business again.