Land Rover Paramus

It wos a pleasure doing businness with Jas Nayyar. She is a true proffesional and an asset to Jaguar Land Rover Paramus. We highly recomend her. Thank you very much Jas. Ana & Zyggi

The SUV that I had an agreement to purchase was sold to another customer while this dealership physically had my payment. There was an identical SUV in their inventory but they refused to sell the vehicle for the same price as the one I purchased but was sold to another customer. I would not recommend using this dealership.

I have had range rovers since 2011 and I am sad to say that I'm done with these cars. For the money that these cars cost the service stinks! It takes one month to make a reservation to even get service and good luck getting a loaner car, you could probably get a kidney easier. The service is without question the worst I have ever seen in luxury cars. I paid $5000.00 in repairs after bringing it in for a cracked rim and supposedly they found "other problems" with the brakes etc. I had to beg for a loaner, call the manager and literally jump through hoops to get the loaner while they "serviced" my vehicle. The service coordinator Chris was rude and had an attitude. The best part is when I went to pick up my car the second I got into it it had a service fault. I wasted the day only to have to leave the car there again to have it "looked" at. Then I was told by Chris that the service fault was new since it was driven from the parking lot. Really??

We somehow missed the included maintenance date for our vehicle. Instead of having no charge for the service under warranty for the first Service, for being a few weeks late the dealer quoted us $250 for an oil change or $819 for an oil change and an inspection. And then they continually warn us if we do it elsewhere we might void the warranty altogether. I think this is outrageous.

I found a vehicle online that I was interested in test driving so I placed an online inquiry. Shortly thereafter, I received a phone call from RJ, the internet sales associate. He assured me that the vehicle was available, and can be test driven until 7:45pm, as the dealership closes at 8pm. I was relieved to know that I would have ample time to check out the car while shown in daylight, as I live over an hour away from the dealership I knew the rush hour commute would be lenghtly. I arrived at Paramus Jaguar print to 7pm, and requested to speak to RJ. I was told by the receptionist that he was unavailable and that I would be "assigned" to a sales person. After almost 20 minutes of waiting, I was approached by Earl. I shared with him my conversation with RJ, explaining that I drove an hour and a half to see this 2017 F-Pace in Gray. He checked the system, confirmed it was available and then went to get the keys. He returned with keys in hand and explained that he was going to bring the vehicle around front to test drive. Almost 15 minutes later Earl came back stating that the vehicle was no longer able to be shown, as it was sold earlier in the day - I thought it would have been nice if I received a courtesy call from RJ stating that the vehicle would be sold by the time I arrived. Nevertheless, I entertained the idea of looking at other models. When asked the difference between color schemes in person, Earl proceeded to grab a catalog - which I could have very well generated on my computer from the comfort of my home, just to find out that the color was not listed as an available option, therefore he was unable to show it. He proceeded to find another, semi-comparable vehicle to the one I had initially intended on seeing. However, it was now after 7:45 and he instructed that the only "test drive" I could would be able to do is around the building - around the dealership building, through narrow bumpy roads, dodging parked and moving vehicles. This is the test drive I experienced. When approaching the vehicle, I couldn't help but notice but half of the door handle was missing - quite the first impression. The 5 minutes or so behind the wheel was dead silent. No explanation of features or functions, no specifications or statistics. Pure. Silence. After explaining that I had no interest in a fully loaded vehicles equipped with bells and whistles, but simply a reliable car to get me to and from work, we continued inside to talk numbers. I expressed that I preferred to lease the vehicle, but would be open to financing if the numbers made sense, regardless I did not want an astronomical car payment of $700 or more. I found it quite humorous that I was more familiar with the current Jaguar incentives than the sales person was. I mentioned that there was a Special from JaguarUSA of $5000 - $549/month. Earl returned from his managers office with an offer of $5,000 down - $689/month. I understand that each vehicle model and packages vary, but I found it quite appealing to be presented with exactly what I told him I did NOT want for a monthly payment and margins of that magnitude. He proceeded to insult my common knowledge by argumentatively trying to tell me that there was equity in leasing a car at nearly $700 a month for 36 months. Once I realized the salesman toe became aggressive, I explained that I did not want to waste either of out time as I gathered there would be no middle ground met here. Earl proceeded to become more abrasive, explaining that this was a "boutique" brand, and is superior to other brands such as Lexus, Audi, and BMW stating that they have no value. I found that astounding, as the JaguarUSA predicts the residual value of this very vehicle to hold a $29,000 residual value at the end of a three year lease term - $20,000 less than the MSRP. If the poor customer service and minimal product knowledge wasn't enough, the lack of professionalism and class, finding the need to discredit other brands came off as a bit desperate. The icing on the cake was once I expressed that I felt as though we were wasting each others time and would not be able to come to a deal. Earl responded with "you've wasted your own time, driving an hour here" and continued to walk away and then shout a profanity across the showroom floor. This experience in and of itself has turned me off to not only this sales person, this dealership, but this brand. I refuse to consider - or let a friend or family member consider stepping foot into an environment such as this, where as to be treated as if you have no value or sense. Thank you Earl, you have earned another dealership my business.

I purchased a USED 2014 RANGE ROVER from this DEALERSHIP The Sales Person AJ promised me mats for the car, then he said, "HE DIDNT PROMISE ME MATS" He Also Said He Would Fix The Scratches By Scheduling With His SCRATCHE GUY I brought it in They Kept It for a week ReInstalled My Missing Camera That was there when I 1st saw the car Then when I purchased the car There was NO FRONT DRIVER Camera That they REPLACED THX U But The Issue I had Was When the GM BROCK SANDERS told me that " He Can't Make A USED CAR Into A NEW CAR n Instead Of Spending $60,000 I should have SPENT $80,000 on a NEW CAR"

On May 26th at about 10am I went to Jaguar Paramus and inquired about a lease on the new FPace. After finding a vehicle I liked and accepting their offer I paid them a downpayment and was told to come back at 5pm to pick up my new vehicle. I arrived back at the dealership at 4:30pm and did not start signing my paper work till approximately 7pm. After finishing my paperwork I was able to see my new vehicle about 7:40pm. The tech guy that showed me how to use all the features in my car was explaining how to use the Intouch Pro technology package. He and I both discovered that the Media portion of the software was not working at all. Meaning I was unable to use the radio or any other media source. He kind of blew it off like it wasn't a big deal and that I would just have to come back to get it fixed and he continued to try to tell me about the other features. At this point I could not focus on anything else he was saying because I was so turned off by the fact that I just spent all this money on this brand new car and I don't have a radio to list to. I then told him I didn't care much about the other features and that I need to speak to my sales person because the car should not have been sold to me if it was defective. We both went to speak to the salesman and he apologized but still acted as if it wasn't a big deal and I would just have to bring it back in to get fixed. They both were very aware of how upset I was and told me that they will call me the next day to set up an appointment to get it fixed. The next day I called my salesman and left him a voice mail. He never called back. They were closed on Sunday so I called him again on Monday and left another voice mail. He still didn't call me back. So now I'm feeling like of course he could care less about me because he got the sale and now I was the service department's problem. I called the dealership on Tuesday and asked to speak to a manager he apologized and told me he will make sure i get a call back from my salesman and the service manager. At this point i didn't want to speak to my salesman because him knowing how upset i was when i drove off he should have called me to fix the issue. The service manager called me and we agreed that i would drop the car off on Saturday at 10am and get a loaner. They gave me a base model Jaguar XE as a loaner. Now here we are Thursday after they have had my car for 5 days and my service adviser calls and tells me that they will have to replace my entire system and the parts will not be delivered till Monday. I was sold a defective brand new vehicle and once the vehicle is fixed it will be more like a refurbished vehicle than a brand new vehicle meanwhile they have my money and I am paying for a vehicle that is sitting in the shop while I drive a vehicle that I did not choose to drive. Their customer service is the worst I have ever experienced. I am coming from driving a BMW and they had the best customer service I have ever experienced. I am definitely feeling like i might have made the wrong decision. I do like the FPace for the 1 week I was able to drive it but it's not always about the car, dealership and service department customer service plays a big part of your overall car buying and servicing experience. I'm not happy with them at all.

I was shopping around to lease a new jaguar XJL I went to a few dealerships and was very dissatisfied with the product knowledge and the pricing. I heard that Servet Acur was top jaguar salesman in the country. He knew the product and gave me great pricing. He was straight and honest through the whole deal everything he said he delivered on time I would always recommend him.

Just purchased 2017 discovery. Next day it was back into service for a vacuum hose leak! Car died on the road and had to be towed. No one from the dealership picks up the phone. You will be lucky if you get a return call. The car is now giving me multiple issues and the best response I can get is to wait until the end of the month when a loaner will be available. Unless I drop off the car and not have any form of transportation. Which will probably happen considering the vechile is not safe to drive!!!!! No one seems to care! This entire process has been a nightmare and would not wish this upon no one. You would think a high end dealership would have amazing service and customer support but they have 0!!!!!!!!

Dealership staff were serious and courteous and provided excellent World Class experience. 5 stars Dealership !