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Land Rover Paramus

(367 reviews)

Reviews

(367 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Servet was great from ordering to delivery and his

Servet was great from ordering to delivery and his suggestions with building the car was marvellous, so I have one of the best equipped Range Rover and this i wouldn't be able to build wothout Servet, Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you had a positive experience with our team at Land Rover Paramus. Your feedback about the car-building process is most appreciated, as we always strive to provide top-tier assistance. Thank you for acknowledging our efforts and enjoying your well-equipped Range Rover!

This is the best I have ever experienced ,it felt like

This is the best I have ever experienced ,it felt like family I recommend this to be the first stop for anyone buying a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're grateful for your recognition of the friendly atmosphere Land Rover Paramus prides itself on. Your recommendation honours us and we are pleased that you had such a positive experience when buying a car. Thank you very much.

Brendan, Manny & Victor are amazing.

Brendan, Manny & Victor are amazing. They went above and beyond to make the process seamless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear our team was able to make your experience with Land Rover Paramus seamless. Your kind words are much appreciated.

The dealership was nice and clean.

The dealership was nice and clean. Had refreshments and most important, Dody Tirpak, was helpful and straight forward. She was recommended by a friend and I would definitely recommend her!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's good to hear your high review of our clean dealership, helpful team members like Dody Tirpak, and our refreshments at Land Rover Paramus. Pleased you'd recommend us too; we appreciate it.

We called ahead to ensure the vehicle we wanted was in

We called ahead to ensure the vehicle we wanted was in stock. After confirming and making an appointment, we arrived a little early. We were checked in by professional young men at the front desk. Our sales associate Elvis greeted us with a firm handshake and a smile. I explained to him what we were looking for and he took us to the vehicle that was on the floor. It was beautiful! After checking inventory based on our asks, we checked out another vehicle but ended up purchasing the floor model, as it was “love at first sight.” There was never any pressure and the whole staff made it a point to congratulate us and welcome us to the family. Elvis and team are an asset to your company and we look forward to a lifelong relationship with you all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your kind words about your experience at Land Rover Paramus, particularly regarding the professionalism of our staff and sales associate, Elvis, mean a lot to us. It's gratifying to hear that you found just the vehicle on our floor that was a perfect match for you. We too look forward to continuing this relationship and providing any required services in future. Thank you for your support!

Amazing dealer here that I have trusted for years.

Amazing dealer here that I have trusted for years. Everything easy for me with pickup up new truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your trust in Land Rover Paramus and we're glad to hear you experienced an easy transaction with your new truck. We look forward to continuing this positive relationship.

It was the greatest experience ever for car buying.

It was the greatest experience ever for car buying. Freddy Leon was the best and made it all happen flawlessly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We highly appreciate your five-star review. It's good to learn that your car buying experience with Freddy Leon at Land Rover Paramus went so smoothly. Thank you.

Probably the most incompetent sales department I have

Probably the most incompetent sales department I have ever tried to work with. They took my build order and informed me I would take a year to get delivery. I was ok with that. After 7 months I checked on my order, they told me it was still a year away. After pressing them for more info they admitted they had no idea when my order would go through! Clearly they had NO intention of keeping me informed. This caulis incompetence is stunning.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Bobby, Your feedback is important to us and I would appreciate the opportunity to speak with you about your wait time and the level of communication you received from our Sales Team regarding the vehicle you ordered. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Fernanda Bertoleti Customer Service Manager Land Rover Paramus FPinto@penskeautomotive.com

The service I received from my sales representative was

The service I received from my sales representative was outstanding and so is the technician that was helping me with the setting of the phone and everything else that I needed to know about the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are honored you took the time to leave us a five-star review. It is wonderful to know that our Sales and Service Teams were outstanding and accommodating during your purchase experience. Please let us know if you have any further questions and thank you again for choosing Land Rover Paramus.

So nice and acclimating.

So nice and acclimating. Will not buy a car from another dealer, they are the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your fantastic 5-star review. Our Sales Team is delighted to see that you had such a positive experience with us and that our team made you feel welcome and provided excellent service. Your loyalty as a customer means a lot to us, and we are honored to be your go-to dealer. If you ever have any questions, require further assistance, or need anything else, please don't hesitate to reach out to us at Land Rover Paramus.