Reviews
Customer Service has been very good. The people t
My experience with Ken Pollock Mitsubishi has been very good. The sales procedure was very professional. I had to have a part replaced on the car. They called me to make the appointment. I was in and out in 45 minutes. The work was done right the first time. Very professional!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ted. Thank you so much for your review of your experiences with our sales and service departments. We look forward to providing you with more excellent service in the future. Let us know if there is anything you need. Have a great day!
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From the minute we walked into the showroom to the minute we left with our new ride David took excellent care of all of our needs. Very professional and we will definitely recommend David and the Ken Pollock Dealership to our friends and family.Thanks again David and Greg !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello! Thank you for this kind review and your recommendation of David, Greg and our dealership. We appreciate it very much and are here for you if there is anything you need. We are happy to help. Have a wonderful day!
Happy customer will always be a future customer fo
Excellent sales and service very pleased. My second vehicle from this dealership nothing but good things to say about them. Salesman was great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John! Thank you very much for this awesome review. We appreciate it. We look forward to providing you with many more great experiences in the future!
Where to go when you need work on your car
Love going there! Great service and awesome people working there! Would recommend it to all! Had my car serviced and couldnt say anything bad ! All work was perfect
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mary Ellen! Thank you very much for taking the time to let us know about your service experience. Please let us know if there is anything we can assist you with in the future. Have a wonderful day!
Quick, easy experience
Very good, easy, fast experience. Dave was a great help letting me test drive the vehicle I was interested in even though it wasn't fully ready for purchase. Greg was very knowledgeable on the finance side and answered every question quickly and knowledgeably
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Anthony! Thank you for the great feedback. Let us know if you need assistance with anything else. We're here for you. Have a wonderful day!
Service on my car
I needed my oil changed and new brakes. The staff was polite, knowledgeable and took excellent care of me and my car. The team will work with you to decide the best service you need at a price you can afford. :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Amie. Thank you very much for taking the time to let us know how we did. We appreciate your kind words and are here if there is anything you should need in the future. Have a great day!
Out of all the dealerships I must say ken pollock is the...
Out of all the dealerships I must say ken pollock is the most professional and courteous. I had the pleasure of dealing with Dave and Greg and I will say it was a great experience all around. I highly recommend Ken Pollock Mitsubishi to anybody who isn’t sure about what they want or are worried about financing. They will take care of you GUARANTEED!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mikey. Thank you so much for letting us know how much you enjoyed your experience. This really makes our day. If you have any questions, or need anything additional, give us a call. We are happy to help!
I was extremely impressed with the service. Dave was...
I was extremely impressed with the service. Dave was awesome he helped me make the right choice for me. He was very kind and patient as I took cars for test drives until I decided on the right one. I will tell my family and friends to request him when go looking for vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for visiting us at Ken Pollock Mitsubishi! We're so glad to hear Dave took great care of you and you were able to find the perfect vehicle for you! Enjoy your new ride!
great experience to a dirty taste in my mouth
An amazing experience turns into leaving a dirty taste in my mouth. I will NEVER buy a car from them again. Greg the finance guy forced their gap insurance on us with the promise of being able to cancel very easily if we change our mind. a week and 3 months later and still didn't receive our refund. I had to track Greg down with at least 7-8 phone calls and also emailing him. He said the refund would be in 6-8 weeks. Very frustrating. $912 and now have been charged about $9 in interest on this. Very unprofessional of them. BE CAREFUL with any extras they push on you b/c they make if very hard to cancel!
- Customer service 1.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Joe. Thank you for reaching out about this issue. We passed along the information to management and they let us know that they have spoken to you and given you an update. Any further issues, please call us at 570-281-6000. Thank you!
Exceptional Experience!
No-pressure, didn't feel rushed. Trustworthy. They listened to me. Quick and painless — the dealership made the process easy. Quick and clear communication. No games. Final price was exactly as negotiated (no last-minute surprises). Professional and polite staff (sales. service and parts)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is a fantastic review! Thanks from the entire team at Ken Pollock Mitsubishi!