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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award

Reviews

(136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Niceville from DealerRater.

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Ask For Mary Ann!

I have never been so satisfied while buying a vehicle before! Performance Cars really treats you like family. I recently bought my 2012 Jeep Wrangler just over a week ago from Mary Ann. She brought me in and immediately made me feel comfortable and not walked all over while trying to purchase my Jeep. If I had any questions she would be quick to answer and didn't mind going in depth about any of them. She was very responsive of what I had to say about my trade in value and getting a good deal from the dealership. She was there 100% of the time to make sure that I was a happy and satisfied customer and would immediately go back to her for any future car buy. If anything, car buying can be very stressful for any one and Mary Ann made everything about my purchase a breeze. Not only was working with Mary Ann a pleasure but also, Mr. Rick Sako in the finance department found me the lowest interest rate he could and finalized my deal with the best rate. Thank you Performance Cars for my dream vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Lexus is 350 f sport

Bought car yesterday. Drove from Baldwin County AL. Love the car, so far so good. Would recommend Larry Campbell, very nice guy and easy to work with. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

2011 Nissan eXterra

I'm very happy with my eXterra. It runs well and has more bells and whistles then any SUV I have ever owned. Mary Ann and all the sales personnel were very helpful with making the purchase. Mary Ann even let take off road to try out the 4 wheel drive. They also gave me a gift basket with all kind of goodies for my new SUV. I would hightly recommend performance cars to anyone looking for a good quilty used vehicle. Thanks agian Mary Ann. David T.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Mary Ann was great

Mary Ann was a pleasure to work with! She made the whole process as easy as possible and walked me through every step of the way. She is a true treasure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

New BMW!

This car experience was a great one! Larry Campbell kept in contact with me 3 weeks before even purchasing the car! The entire staff, Larry, Dan and James were all very professional! Larry Campbell is top notch! We appreciate all of your hard work. Love the BMW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Love my new Buick! Best coustomer experience ever

This was the best experience that I have ever had buying a car. Friendly people, no sales pressure, and a good deal on a quality car. I was extremely happy with the after sales support. I contacted them on the internet scheduled a test drive and two days later dove off in my new ride. Extremely well kept and very clean. I greatly appreciate how I was treated and will be happy to tell all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best car buying experience I’ve ever had

By far the most stress free and easiest car buying experience I’ve ever had. Absolutely no sales gimmicks or tactics were used - I was treated like a normal person as opposed to just another sale. The customer service was exceptional from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Tom, Thank you so much for sharing your experience at our dealership with others. I'm so happy to hear that you were pleased with your service and your vehicle and that we treat everybody like family and not just another sale. Thank you again wishing you the best. Smiles, Mary Ann

Helpful

The gentleman at Step One did an awesome job with getting me my dream car. I appreciate all their work and recommend them to any of my friends/family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

LOVE my Audi Q5!

Mary Anne and Stephen were awesome. I saw the car, called them to test drive it and they had it waiting on me to arrive. I came back the next day to purchase it and they had paperwork waiting on me. It was the easiest, fastest vehicle purchase I have ever made. They made the process so easy for us, it was a pleasurable experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm so happy you love your Audi you look great in it and it was our pleasure to do business with you as well. Please don't hesitate to reach out to us if you should need anything else or refer anybody to do us. Smiles, Mary Ann

Excellent Service

Mary-Ann was super helpful and very nice. She was always excited to see me and helped me find my perfect car. Quality service definitely recommend her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience and story here at our dealership in with me. I was super excited to see you knowing that you are purchasing a new car and you were doing it on your own. Always like treating everyone like their my own family and I want to make sure that everyone is happy when they leave and I'm glad to hear that I did that for you. Smiles, Mary Ann