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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award

Reviews

(136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Niceville from DealerRater.

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Very efficient and friendly service.

Mary Ann was very helpful and made this process extremely efficient, informantive while providing friendly service The team worked hard to meet my needs and answer my questions. Starting the weekend off right in our new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mary Ann is Wonderful!

Mary Ann worked with me on my crazy night shift schedule to find me the car I really needed with all the options I wanted. She is friendly, helpful, and easy to talk to. This car buying process went very smoothly because of her and the website for Performance Cars Niceville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you April so much for sharing your experience and so glad to hear it was a positive one. Please don't hesitate to reach out if you should ever need anything. Wishing you the best. Smiles, Mary Ann

Great Service

They worked very hard to get me financed. They were so friendly and easy to talk to. I love my Truck! Mary Ann and Karl were amazing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful review and sharing your story with others. I'm really glad that you love your truck and that you had a great experience with us. Smiles, Mary Ann

No BS dealer

Staff were very friendly, professional, patient and honest. They worked with me on the numbers patiently and honestly through the whole process to get my payments where I had to have them. In the end I walked away with a great deal and would highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Aaron so much for sharing your experience with others. We're very glad to hear that you had a great experience with us and appreciate you taking the time to let us know that you were happy with your purchase, pricing, and honesty. Smiles, Mary Ann

No pressure!

Larry Campbell was a great, no pressure salesman. He showed us multple trucks in the category we were looking for. He was very knowledgable and personable. We did not feel like he was pressuring us to buy something we didn't want or need. We wound up buying a 2015 Chevy Silverado LT. It only had 12,500 miles on it! We would highly recommend Performance Cars Niceville and Larry Campbell for sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent from start to finish!

Excellent experience! Mary Ann and the entire team were friendly, easy to work with, and not at all pushy. They took great care of us and went out of their way to make the purchasing process as smooth as possible. We highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

thank you so much for the great review I really appreciate it and I'm glad you're happy with your vehicle and your experience it was my pleasure to meet you and your family. Smiles, Mary Ann

Extremely wonderful sales staff.

Great personality and patience. Mary Ann helped me through the entire process, being very patient and letting ME choose the car I wanted. There was no pressure and she allowed me to test drive several cars. This has been the best experience I have ever had buying a car. Ivan handled the closing and financia part! Extremely helpful and efficient. I enjoyed this experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Car-Buying Experience

An excellent car-buying experience. Everything done with the customer in mind. Mary Ann and Stephen are true professionals and were a pleasure to deal with. Although a used car, it was showroom clean and mechanically perfect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to share your experience and we're glad it was a great one. Wishing you the best with your new vehicle and don't hesitate to reach out to us if you ever need anything. Smiles, Mary Ann

Trade-in success!

I’m so grateful for the help and hospitality these folks showed me. Because if my situation, I didn’t think I would be able to get into a better vehicle but the let me know that I had both to worry about. Thanks for all of your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I am so glad we were able to help you get in the car that works best for you and that you're happy, that's what our goal is to make sure that everyone is happy when they leave and they love the vehicle that they own I'm glad that we could be of service and I could help you in that process. I wish you the best. Smiles, Mary Ann

Happy

Thank you Mary Anne for your help. Thank you for only showing me the vehicles I was interested in instead of trying to steer me in a different direction. Thanks again so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You are so very welcome it was a pleasure doing business with you and helping you find the right vehicle and the right fit. I know it can be stressful at times when you're getting ready to purchase a car it's a big step and to know that I made that very comfortable for you and easy is a great compliment thank you again always here if you need me. Smiles, Mary Ann