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2019 consumer dealer award
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2019 consumer dealer award 2018 consumer dealer award

Reviews

(136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Step One Niceville from DealerRater.

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Forever changed my mind about buying preowned

Best car buying experience I’ve ever had! Mary Ann my sales person was amazing. No push and completely accommodating in every way. I love my car, got top dollar for my trade in. Big inventory of really nice cars. Couldn’t have be happier with the service or experience. Better than past experiences even with big lots buying brand new!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review we love to help people purchase vehicles in a family atmosphere Karl Thomasson GSM

More than happy with the service!

The service was just so great and the salesmen were nice and willing to work with me and my situation! They helped me pick out my first car within my budget and made sure I left satisfied! I highly reccomend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm so happy you had a wonderful experience purchasing your first car and I was apart of that you should ever need anything please don't hesitate to reach out to me I wish you the best with your new vehicle Smiles, Mary Ann

Dealer response

Thank you very much Karl Thomasson GSM

Great car buying experience with Mary Ann

Found car online through Car Gurus. Mary Ann and the rest of the sales team were great and very fair on out trade in. Would highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much I'm glad you had a wonderful experience and thank you for sharing nice words on your experience with me. You take care and I wish you the best I'm always here if you ever need anything. Smiles, Mary Ann

Dealer response

Thank you so much for taking the time to send in this review it was a pleasure meeting both of you and working with you as well. Wishing you many fun days in that convertible. Don't hesitate to reach out if you should ever need anything. Smiles, Mary Ann

Dealer response

Thank you very much for the kind comments Karl Thomasson GSM

No high pressure sales.

Larry Campbells approach to letting me lead the vehicle inspection and test drive was a surprising break from high-pressure sales tactics that I have experienced at other businessess. He did not push for a quick decision and allowed me to take the time I needed to thoroughly evaluate the car he was offering. His relaxed manner, coupled with his knowledge of the car, created an conversation casual and informative in nature. By allowing me the time I needed, the decission to buy was not made in haste and was entirelly mine. Daniel Bell prepared and presented the contract-for-sale in a straight forward and friendly manner. He was thorough in explaining all forms and patiently answered my questions, all which he must heard a thousand times before . Overall, I rate my experience with this business as top notch. I will not hesitate to recommend Performance Cars Niceville as a place to shop as it has proven to be a customer-focused business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the business Karl Thomasson GSM

I LOVE PERFORMANCE CARS NICEVILLE, MARY ANN TROIANO, & DAN B

PERFORMANCE CARS NICEVILLE is a extraordinary car dealership. MARY ANN TROIANO is wonderful. Daniel Bell is great. When I thought financing a car for myself was impossible, PERFORMANCE CARS NICEVILLE made it possible for me. KIA offered me a 20% APR. AUTONATION offered me a 23.99 APR. PERFORMANCE CARS NICEVILLE offered me a 14.2 APR. KIA offered an approximate $400.00 monthly payment. AUTONATION offered a $450.00 monthly payment. PERFORMANCE CARS NICEVILLE offered a $230.00 monthly payment. Amazing. I received from PERFORMANCE CARS NICEVILLE a 2014 NISSAN SENTRA with approximately 19,000 miles on the odometer. I received an affordable extended warranty and gap coverage with my deal with PERFORMANCE CARS NICEVILLE. MARY ANN TROIANO is a very genuine saleswoman. I give her FIVE STARS, and I recommend her to all. She will go over and beyond for her clients. DANIEL BELL is a respectable finance guy. He will seek out for you the best finance deal possible. I would like to give credit to the General Manager, KARL THOMASSON. THANK YOU ALL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind comments myself and the team really appreciate it Karl Thomasson General Sales Manager

Dealer response

Thank you so much for sharing this wonderful review it was a pleasure meeting both of you and I'm so happy your buying experience with us was wonderful. We do have a great team and I'm glad to be a part of it. Thank you again don't hesitate if you should ever need anything. Smiles, Mary Ann

Awesome Customer Service

The best experience we have ever had buying a vehicle. Great customer service! Mary Ann was a pleasure to work with. Will difintely be a return customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much we all appreciate the business Karl Thomasson General Sales Manager

Finally!

I was browsing for a good quality truck but I didn’t want to be fooled by a salesman. Thankfully I got to work with Mary Ann and it was such an amazing experience! She was incredibly helpful with my situation and worked with me to get the best deal! If you are looking for a good dealership that won’t just try to sell you anything, go to Performance Cars in Niceville and specifically ask for Mary Ann! You won’t regret it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you we appreciate your business Mary Ann is a Great addition to the team Karl Thomasson General sales Manager

Very friendly and Helpful.

Staff was friendly and helped my family get into a bigger truck after we expanded to three. Will bend over backwards to make the process easier. Mary Ann is the best, I wish I could buy a new car more often.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the kind words Karl Thomasson General Sales Manager

Mary Ann is the best.

Mary Ann was a joy to work with and the team at Performance Cars had the best deal in NWF and gave me an awesome deal on my trade in. Couldn't be happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you it was great working with you and seeing drive off with that big grin knowing you were going to enjoy your Jeep...

Dealer response

Thank you very much myself and the staff really appreciate the comments Karl Thomasson General Sales Manager

Great experience

Great experience for a first time car buyer. Great staff and good selection. Will definitely share my experience with other's about the selection and experience I had

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the kind review Karl Thomasson General Sales Manager