Tim Dahle Bountiful

The people working are so unprofessional. I went there today for a test drive and was planning to get the car but the rates they gave, was so out of range. They did not clarify the rates they offered and did not even bother to explain to me the details of the offer. I've been to other dealerships and have seen how they behave towards costumers and trying to find what will fit your needs, but I didn't see such behavior there. They took my signature while working on the financials of the car, which was totally unnecessary and kind of impolite!! I will not recommend going to this dealership as there are multiple better with a more caring agent dealership in SLC.

The people working are so unprofessional. I went there today for a test drive and was planning to get the car but the rates they gave, was so out of range. They did not clarify the rates they offered and did not even bother to explain to me the details of the offer. I've been to other dealerships and have seen how they behave towards costumers and trying to find what will fit your needs, but I didn't see such behavior there. They took my signature while working on the financials of the car, which was totally unnecessary and kind of impolite!! I will not recommend going to this dealership as there are multiple better with a more caring agent dealership in SLC.

The service was great, they kept me updated on what they were doing and how long it was taking. Kasandra was great to work with

Horrible customer service they don’t know how to return called and add a lot of extra to the loan without asking if you want it or not like key replacement or added on shop fees / insurances

DO NOT DO BUSINESS WITH THESE LIARS AND THIEVES. Word experience ever! Just read the other reviews - go somewhere else. There prices are dishonest no matter how enticing. just went to buy a used truck and signed the documents but they do it all on an ipad and dont let you know exactly the documents you are signing and what "extra" price you are paying. The ipad keeps everything quite hidden. Added an additional 6-7k of services to the price of my truck which I did not want. Way to scam a ER resident guys. Going to make sure no one I know buys from you unless this gets resolved. Snakes

I never write reviews but this was absolutely warranted if it helps save just one person from buying from this crooked dealership. I even have pictures and voice recordings to prove this experience but unfortunately they can't be uploaded. I recorded my experience because I knew dealings with dealerships can be shady. I found a car on Carfax for $11,228 being sold by Tim Dahle Nissan in bountiful. This was a great deal that I thought was due to the coronavirus pandemic or something. I knew there would be taxes and fees involved but Kelly blue book says as a general rule to expect 10% in those. I called on this car and asked for total out the door pricing with all fees. I wanted a price for if I paid cash upfront or if I did my financing through them. Mitch is the one who originally helped me and sent me the breakdown of the fees and total pricing. Out the door pricing for this car posted for $11,228 with upfront cash was $16,665 and financing through them was $15,165. I couldn't believe what I saw. I asked a breakdown of the fees and Mitch told me $1,479 was for shop fees to clean up the car and putting two new tires on it and the rest of the fees were tags, documentation, etc. I told him that was insane and that I wouldn't pay more than $13,000 for the car. Which I felt I was being generous since that was well over 10% of the original posted price. Mitch haggled with me back and forth. He dropped it to $14,800, $13,700, and then finally $13,500. (Although the last documented haggle they have on their end was $13,700 of course) I told him again I thought I was being generous and if they expect to add over 20% on the price of the car then they need to advertise that. I told him I'd come down to test drive and talk with them if they could get it closer to $13,000. I then get a call from the manager Kyle. He asked if I had even driven the car and I said no but that I wanted to make sure the car was in my price range before I spent an hour driving down to their lot. He said I should expect 12-15% increase after fees and everything. I told him that even if we added 15% to the original price, it would come out to $12,900 so I was being generous in my offer. He said he would get it close to $13,000 and to come for a test drive. (This all took hours of back and forth by the way) I drive an hour down there, find scrapes all over the car but figure hey maybe that's why it was priced so well and I can deal with it. I take it for a test drive and decide to buy it. The salesman tried to haggle a little but I said I already told them $13,000 in our hours long back and forth on the phone. He agreed to it and had me sign under $13,000 to promise that's what I'll do. Then he comes back a while later with the wonderful manager Kyle who then says that they can't do $13,000. I said that's why I drove down because you said you would get it down to $13,000 and to come drive it. He said with their $1500 "worry free" check that the lowest they could go was $14,800! I said why did you say something different on the phone, why is your ad advertising the vehicle for $11,228, and even with your high 15% taxes and fees you would be at $12,900 but somehow we're adding an additional $2000 dollars somewhere? He went on to point out the fine print on Carfax that the dealer may have extra fees. I then said that's why I called them! And that he's not even going to $13,500 which was the lowest offer on the phone! He said he would get the absolute lowest number they would go which turned out to be $14,500. Seriously an absolute joke. I wasted my entire day, two hours driving, and endless hours talking to salesmen. This place is crooked and takes advantage of you. They try to squeeze every penny out you and hide thousands of dollars of fees. They falsely advertise, try to lure you into their lot just to try to play off your emotions. I will make sure this company loses business from many people, they don't deserve to have business because of the way they run things.

Never ever again doing business with this dealer I felt like the financial guy forced us to have a 10 year warranty. And at the end of the contract there was another 5 year warranty that we didn’t talk about. We went the next day to make an amendment but they were rude and didn’t want do it. Think twice before buying.

I left a review and after talking back and forth was asked to leave a new one. So here it I will say I spoke to Cord today who did offer to take some money off the price of the warranty. Then told me how to cancel the warranty. However I’m still leaving this as do not recommend because they do not tell you strait up how much things are going to cost. I should have been smarter reading the contract but that is hard to do when they hand you at the bottom of the page where you sign. And my other reason for leaving it at do not recommend is because I was lied to by the sales associates. Very nice, but of course they are. They’re trying to sell you something. But they did strait up lie.

Mr. Grin, the manager, went above and beyond to help me. He took the time to meet with me and kept his word. Considering that I already bought my car in January, he didn't have to help me but he did. He didn't benefit from helping me, but he kept his word and that speaks volumes!

These people were very dishonest. Lied about another vehicle at another dealership already being sold. Charged me for stuff I wasn’t told about. When I called they said the finance guy was with a customer and he would get right back with me. He didn’t and of course when I called back he was “gone” for the day. Talked to a manager who “couldn’t” help me. Awful service. I also looked at my warranty contract which shows I did not ask for the service contract. The manager pretty much said too bad. I had left a message for Cord in finance he never called back and went home. I went out there with a budget. I’m a single mom needing a vehicle that will last a long time but in a budget, and they just add charges that I specifically stated I did not want. Be very careful dealing with this dealership. Very very dishonest and you’ll end up paying much lore than you’re told.