Napleton Kia of Fishers

The pricing on their website is dishonest. When you find something you want to buy they add all kinds of fees and extra charges. The price of the vehicle I wanted to purchase went up $2900 after they tacked on all the extra charges. We didn't buy the car. Our whole experience just felt sketchy.

First of all Joe Chappellow in service made moves for me no other has done I bought a bad truck that constantly had problems and he referred me to the sales team to help solve the problem that's when Cody Ingram came in found me a better truck and made sure I would be happy with my purchase. Hat off to whole sales team you changed my mind and I respect how the new staff LISTENS. Thanks to whole staff.YALL ARE AWESOME.

Alex was a excellent car salesman he was very patient with me he took me around to she all my options that I can afford the best salesman I ever had Gold star for him

Really easy and overall a good experience. Come see Juan the salesman, best salesman I have met so far!! Come see Juan at Kia in fishers

Salesman was informative and knowledgeable, very easy to work with and eager to help me. Sales and finance guys went out of their way to help me get what I needed..

WARNING – DANGEROUS – DO NOT HAVE YOUR CAR SERVICED HERE! Since buying my Kia Sorento in 2016 I have always brought it to the Napleton Kia of Fishers for service. This has mostly been for oil changes and tire rotations so far. However, in early September I had my breaks done (resurface rotors and new brake pads) which cost $927. The first time I drove my car after picking it up, there was a banging noise coming from the driver’s side front of the car. I discovered that the bolts were missing on the caliper and it was moving around freely. This is obviously very dangerous. I contacted the Service Advisor, Sean, and explained the situation. He arranged for a tow truck to come pick up my car. This happened around 10 am on Tuesday. I didn’t hear anything all day, so I contacted him at 6 pm. He said my car was fixed and he had somebody check the work. He told me he would drop my car off at my house at 9:30 am Wednesday morning and he would have the Service Director, Steve Williams, call me to discuss a refund. After not getting my car back or hearing anything by 11:50 am on Wednesday I texted Sean to ask what was going on. No response. I left a voicemail for the Service Director. No response. I texted Sean two more times. No response. I called again at 6 pm and talked to somebody at the front desk and they had Steve call me back. He said he would personally deliver my car Thursday morning first thing and process the paperwork for a partial refund (labor costs only). Thursday morning around 9:30 am a young man pulls up driving my car and almost backs it into another car in my driveway. The woman driving another car to pick him up was screaming at him to watch out for the car. (No Steve personally delivering my car, but I was just happy to get my car back at this point.) I kept checking my credit card for the refund that Steve said would show up in 2 – 3 days, and finally the following week I got a check in the mail for $520 ($99 short of the full labor cost). I will never again take my car to Napleton Kia of Fishers for any service after this experience. Throughout this process I was shocked at how dysfunctional their phone system is; most of the times I called I was routed to a random voicemail box or hung up on. I was also shocked by the lack of communication and apology from both Sean and Steve. I rarely write reviews, but I feel like I need to warn people about this place.

I am writing this review to resend a negative review previously written about Napleton Kia. My current experience with Napleton is very positive, thanks to the efforts of George Metry (sales manager) and Alex Dibetta. Because of their efforts,I have been reimbursed for the installation and painting of the rear spoiler for my 2022 Kia Stinger. I want to thank them for their assistance.

I came in a few weeks ago and Klaryssa helped me find the car that fit me best. Not only was she easy to work with, but is full of life and made the whole process simple and stress free. I would recommend anyone coming to this dealership to ask for Klaryssa and work with her. She truly cares about your needs and interest and will definitely keep you entertained!

Finally got my new kia thanks to Klaryssa. She was very helpful and got my payments right were I needed them. Couldn't thank her enough! Definitely got a good sales person that's willing to help in anyway possible

You cannot go wrong with this dealership. They will make sure to take care of you through the whole process. Caleb really helped us through the whole experience.