Reviews
When I visited Napleton Kia for my next car Alex made it...
When I visited Napleton Kia for my next car Alex made it very easy! He took the time to review the car, options, loans available and much more. I am very happy I went to Alex at Napleton. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Great place to buy your next vehicle
I had an awesome experience here I worked with Q and Bryan they were great very professional I highly recommend Napleton Fishers for your next vehicle purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Will, we're glad to hear you found our staff to be so informative and helpful. If you have any further questions, please give us a call. We're always happy to help! Take care!
Aaron was so patient even when I had been there all day....
Aaron was so patient even when I had been there all day. Even when it felt when the deal was not able to be made he was upbeat.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Ask for Caleb
I just wanna say thank you very much for the great experience. Caleb is the go to guy. He will make sure he does all he can to get you into the car you want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Go see John!
Upon entering kia John was the epitome of what an amazing salesman should be. His knowledge on the vehicle I was inquiring on was profound and he was extremely patient with me and all my questions. The back and forth between manager and salesman was nonexistent. I couldn't be happier with my experience and especially my car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car. It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Have a great day.
Very positive experience
Brandon was phenomenal. I hate buying cars, this experience made me hate it less. I highly recommend this dealership to anyone in the market. Saved me a lot of headache.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton Kia of Fishers so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
I submitted a review of my experience with Napleton Kia...
I submitted a review of my experience with Napleton Kia of Fishers on August 18th regarding an ongoing oil leak I was having with my 2018 Kia Soul. Since that review, I was contacted by Bryan Goins at the dealership. Bryan took complete ownership of the situation, providing me with a company car and keeping me advised of the progress. As of this writing, they seem to have pinpointed the leak and are working to correct it. Because of Bryan's dedication to resolve this issue, my faith has been restored in the dealership. Bryan is a 6 star performer in a 5 star review process!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Kia of Fishers!
Great dealership, awesome customer service
aaron crawford was amazing had several cars lined up for us to look at and very helpful great customer service throughout the whole dealership!! would highly recommend coming to this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Have a great day!
UPDATE:After giving a 1 star review, I was contacted...
UPDATE: After giving a 1 star review, I was contacted and offered a $75 gas card to remove it. I declined. I was asked how they could make it right, and I replied by saying give me a fair offer in my trade and work on a different vehicle that wasn't wrecked. They agreed, and made a deal, but weeks later I still haven't gotten the car because they're "waiting on a replacement part". I gave up and bought a car elsewhere. I came there at 9 am after driving an hour and was shown a wrecked car - which NO ONE told me when I called about it and the pics online show no damage. We are not talking a small dent or scratch - the ENTIRE passenger side from bumper to bumper was destroyed from side swiping something. I was then offered $2000 for my trade even though other dealerships have offered $5500. I would NEVER buy anything from your dealership and am disgusted with the lack of transparency.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We want to regain your trust and your business so please reach out to us at (317) 863-0029. We will work with you to resolve this matter to your satisfaction.
Awesome staff, very friendly. Come see Cody he helped me...
Awesome staff, very friendly. Come see Cody he helped me when I was down on my luck. I know he can help you. They were tip top from start to finish!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!