Reviews
Don't let the outside fool you
Napleton looks like a mess on the outside but that does not stop them from giving great service on the inside. Very attentive and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Reggie, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Best experience I ever had!
Best customer service I ever experienced Klaryssa and Bryan helped me get into the vehicle of my dreams I appreciate you so much thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help! Have a great day!
Great Experience!
Napelton Kia is awesome! We went on a very busy day and they still gave us the attention we needed. We are so excited about our new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're glad to hear you found our staff to be so informative and helpful. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great place to buy a car!
Aaron was amazing! He was very informative and was easy to deal with! I highly recommend if anyone that is looking to buy a car ask for Aaron.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Vicki, we're glad to hear you found our staff Aaron to be so informative and helpful. Thanks for the recommendation, and have an amazing day!
Thank you so much Aaron! I sincerely appreciate your...
Thank you so much Aaron! I sincerely appreciate your professionalism and knowledge! We love the car and we highly recommend if anyone needs a car that they ask for Aaron.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Aaron here at Napleton Kia of Fishers! If you have any further questions, please give us a call. We're always happy to help! Take care!
Awesome Job
Brandon was great! Did a awesome job of explaining everything with buying a used car. Also worked with us on a trade in as well.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kynzie, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Don’t waste your time!
I came there at 9 am after driving an hour and was shown a wrecked car - which NO ONE told me when I called about it and the pics online show no damage. We are not talking a small dent or scratch - the ENTIRE passenger side from bumper to bumper was destroyed from side swiping something. I was then offered $2000 for my trade even though other dealerships have offered $5500. I would NEVER buy anything from your dealership and am disgusted with the lack of transparency.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Jennifer, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (317) 863-0029 and we will do our best to make this better.
Good deal
Thanks Teresa for the great deal. She was very helpful at getting the manager when we wanted the internet price instead of the on site price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Luis, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
What an absolute joke of a dealership! My wife and I...
What an absolute joke of a dealership! My wife and I found a car here on Thursday, filled out the finance application, set up an appointment for Saturday to go look at it with every intention of buying it seeing that we were driving over 4 hours from Ohio. Received a call while on our way saying the vehicle sold the previous evening even though we were told it would be there since we had an appointment. We even called multiple times to make sure we had all the necessary documentation to complete the purchase. Generally when someone is driving 4 hours one way from a different state to look at a specific vehicle they are serious about buying. Obviously this dealership couldn't care less!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please contact our Manager at (317) 863-0029 so that we may ensure your experiences with our dealership are more pleasant moving forward. We hope to hear from you.
Love my vehicle
I love my vehicle and Dessarie was great, very friendly, knowledgeable and very helpful. I'll continue coming to this location for all my car needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!