Napleton Kia of Fishers

BEWARE of this dealer ! Bought a used vehicle in October. It is now January and still unable to get license and registration because they have not provided me with the title, etc to do so. PLEASE shop elsewhere ! I should have read the reviews before buying here.

Beware of their fees. I purchased a Sorento at Napleton Kia at the end of 2020. I am used to paying around $200 in fees at most dealerships. But the fees at Napleton Kia added up to $700. They also weren't very upfront about it. I had to look through the paperwork to figure out why I ended up paying almost $20,000 for a car priced at $18,000.

Went in to look at a car with my grandmother who is on a fixed income. We looked online and found a car that she liked. Unfortunately the internet price is just to lure you in. By the time we walked away, the price was $1500 more then the price online (excluding tax and title that we expected).

Salesman Alex Dibetta showed me a used Kia optima that I had seen online. He made me a great offer including the trade-in for my old Kia optima. Didn’t feel any pressure to buy but it was a really good deal. The finance people set me up with a great rate And the whole process only took a couple of hours. Probably the best car buying experience I have had.

Came upon this dealer through cars.com. Reached out to them for more info on a Soento. Made an appointment, went in and decided on a vehicle. Buying process was easy, made me feel comfortable and easy to work with. Driving out with my new car today. Call and ask for Mitch Dfrawy, excellent salesman, goes the extra mile. Highly recommend!!

Great salesman (Jordan) who worked with us throughout the process to make sure everything we considered was to our liking. All of the staff at this dealership was professional and courteous. Highly recommend working with dealership to get your next everything car.

Thanks to my salesmen Kevin C and finance Chris M for all their help. Napleton Kia of FISHERS is awesome, super professional and friendly. Recommending!!!!!

Don't ever go to Angelina at Kia. That's all I'm going to say I really don't feel like writing a book but she has really showed her true character .

Beware!! I would give 0 rating if I could. My purchase was a nightmare! The place is a Joke. Moral of the story stay away from this dealership unless you want to be scammed, lied to, given the run around and if you have A LOT of extra time in your life to make multiple calls or multiple trips. I purchased a vehicle on Oct. 17th, 2020. I pretty much knew which vehicle I wanted before showing up at the dealership. Once I seen the vehicle it had been wrecked which was not shown in the pictures or description online. I was told one of the sales guys just wrecked it and if I purchased the vehicle it would be fixed by the dealership no charge to me. The sale and paperwork went pretty smooth and quick. Then after signing the paperwork it went downhill from there. I was told it had to be detailed, washed and filled up with gas. I ask if I could skip all that and they said no its company policy. So after more than 2 hours of waiting (this was after the hours for the paperwork) I finally got car and was able to leave. The car hadn’t been swept out, found French fries, no gas in car so I have no clue what they were doing for hours….I set up my appointment to get the damage fixed they had my car for over a week no call so I called and got the run around. The next day I got a call saying it’s ready to be picked up. I get there and about 70% of the damage was fixed they claimed they didn’t see the other damage. I could leave the car and they would have manager call me the next day. I called them left voicemails no call back so I drove there the next day (this dealership is about 45 min from my home and I made multiple trips) He claimed he didn’t see the damage but I could set up yet another appointment to get this fixed. During all this time I still hadn’t received paperwork on the vehicle so I ask about that and they said give it a little more time. After 35 days which by state law they only have 31 days I started calling leaving messages every day I never got a call back from anyone from this location. I did found out that Napleton Hyundai in Carmel does the paperwork so I started calling them. They weren’t responsive either I had to call every day. So, finally the 41st day on a Holiday weekend I got the paperwork emailed to me. Which they had the selling price more than $1200 what I paid for it so my taxes that I paid was not enough so I would of owed more taxes. Once again I had to call no call back so on the 45th day I called they resent paperwork with the amount showing paid for vehicle $0 when I called she acted like it was an inconvenience and was told I could of went to the BMV with the 1st paperwork I received. During this I also noticed I paid $500 more for the vehicle was even listed for which was my mistake for not noticing it the day I purchased the car. I would stay away from this dealership they are very smooth talkers and add cost in. I will never go back to this dealership

Horrible overall experience. Their salespeople and financing department are clueless about their Kia vehicles and very rude to their customers. They lied to us multiple times trying to scam us out of our money. The salesman, Kevin, told us we had to pay for the manufacturers warranty to transfer which the manager later admitted was a lie. Additionally, Kevin indicated the price was negotiable, which we later found out was not true. Before we could even decide if we were interested in one of their vehicles, Kevin pushed us inside to give us financing options. The interest rate of the plans they pushed in front of us was 54%, however they never indicated that or mentioned it anywhere. In the long run we would have paid $40,000 for a car that was priced at $20,000 although this was never mentioned. They refused to discuss the total cost of the car completely. The manager called us a couple days after visiting the dealership. He pretended to be sorry and said he would get us the best deal possible. He came back with a total price but this time padded the price with $2200 of miscellaneous and unnecessary fees. Avoid this dealership at all costs. They will just scam you into making you think your getting a good deal!