Napleton Kia of Fishers

My husband inquired about a '20 Kia Telluride that had been leased in 2019 (white exterior/black interior) with roughly 8400 miles. He spoke to Klaryssa on the phone around 9AM. He called 12:30n CST and said we'd be there 3:30p EST. Klaryssa introduced us to Carlos. We took the vehicle for a drive without him. We immediately noticed yellow paint smeared on back passenger door and bumper (as if someone hit something). Radio, AC worked, but there were broken/missing pieces, dirty windows & interior, trash, pet fur, but more noticeably, the glove compartment had mens cologne, masks, fast food receipts stemming from 2/25 (it was 3/5), papers from a child's after school program, open bag of peanuts, basically what you would find if it was someones personal vehicle. The mileage was 1k miles over what their website said. We told Carlos and he brought out the GM (I forgot his name, but started with an R.) He said he was embarrassed and it was bad business. Showing his disgust, the GM started throwing F bombs and talking rudely about the employee who was taking the vehicle and using it for his own personal use. We were upset as they had ample time to clean and prepare the vehicle, but GM said he would offer us an AMAZING deal so we stayed. He assured us the paint could be buffed out. The vehicle went to detailing. Carlos wanted us in a private room to talk, but we declined. 45 min later, the vehicle was ready. The only difference was the glove compartment was cleaned and trash picked up. Other than that, the same. I asked Carlos about the '21 Telluride we saw on the lot when we arrived. Our attention drew to the MSRP which was the same as the '20. The wrapping was still on the head seats as well as other parts of the vehicle. I jokingly asked what the catch was. He said it was because its FWD, but we should buy the newer vehicle and there's no catch. He suggested a test drive. We did. Bluetooth/radio/AC/ everything looked great. Inside, Brian presented #'s for each vehicle. They were disgustingly off. They upped the '21 by $10k because it was a sought after vehicle and were hard to come by. We had heard of this but this wasn't told to us upfront only hours later when we were presented with papers. I told Brian to go back and give us the amazing deal the GM promised. He came back an hour later offering us a $700 check that we could take somewhere to fix the passenger door and bumper where the yellow damage was- we'd have to cover the rest. I laughed & told my husband we're being played and should leave. They asked to rework a few numbers, I agreed. When they came back, I noticed Brian had an airpod in his ear. I told them I wanted to talk to my husband privately. I observed Brian removing the airpod when they left. Hmm. Hour later, they said they would give us what we wanted for the '21 if we gave them a 5 star review. Nathaniel, finance. In walks Brian with his one airpod in and sits down. I thought it was odd as no salesman had ever sat-in during this process. I noticed the plan we wanted had half-synthetic oil checked off. He made a few calls and said you're right, we'll change it. Nathaniel asked us for the key to look under the hood. During this time, I so happen to look up the reviews of this place (shame on us for not looking earlier). I decided to talk about the reviews and how fees were being thrown in there unbeknownst to the customer. Nathaniel must have not heard me correctly and started to say "we would never do this. As you can see, other dealerships are throwing in fees." I cut him off and said, "No, those are reviews about YOUR dealership." He didn't reply. 30 min later, we take a break to look at the vehicle more. Nathaniel came to us and said "come tomorrow and finish the deal- the vehicle will be here all day." (He's saying this about a vehicle they upped the price $10k because it was hard to come by and "flying off the lot.") We said no. Nathaniel said "okay, let's go sign some papers." Nonchalantly, he asked us for the key again. That raised our eyebrow. He said he needed to check the shipping mode. My husband said the radio worked and we drove it. We go back into his office and in walks Nathaniel w/o Brian, sits down and tells us the shipping mode is ON at 79%. We can buy it, but cannot take it home because it's too late to inspect it. We lost it. It was 9:30pm and we wasted 3 hrs on a vehicle. Why we were able to test drive and discuss #'s about a vehicle for 3 hrs only to be told it wasn't fully inspected and cannot take home is beyond me. Make your own assumptions about this as we've made ours. We're glad we didn't buy from them, but wow, what a waste of time! Left 12PM and came home 12AM. Worth noting, we called the numbers on the business cards instead of the number they keep posting on every review to "discuss our experience." All claimed we had the wrong number/person.

G was amazing and made up for the fact that I was treated so poorly at the Westfield branch. You’re the man! Thank you so much man I never thought I could afford a car this nice. Felt like I was working with a friend not being sold to. Promote this man

Kostas Very great man very adjustable with prices. Overall a great experience and very fast and very clean delarship and nice people. Very good all around

Working with Devin was a pleasure. He was able to walk the lot with us and help us find the perfect car ! Would recommend

I was greeted promptly. Great and speedy service. They go beyond there excellence in salesmanship. I would definitely buy my next vehicle from them in the future.

Scammers! Complete waste of time. They even stripped out the floormats after a extra 7 hour round trip during a quick cleanup just before closing. This all due to the fact they tried to scam me out of $11,000 over the course of the loan after they offered a sale price ran my credit and had already given me a pre approved apr from kia. Mike Foster is a joke. Offers to send floormats extra all weather floor mats $200 gas car for the extra round trip. A month later I don't have even a title to register this 2021 Kia Forte. And of course no floormats or gas card. Mike Foster won't answer text or calls. Place is a joke.

Mitch was very helpful and we had a seamless purchase from test drive to final sale, thanks for all your help it was greatly appreciate and i would definitely recommend him.

Kevin C and Daniel W helped me buy a used 2018 chevy cruze they helped out and were great but the financing wasn't done as i was told before i had even got there and had to sit 2 1/2 hiours and they were told 3 times no warranty at the end there was a warranty, had too be removed again more time wasted was not happy at all

Juan Garcia worked with us and got us into a beautiful 2018 Sorento! Big shout out to the dealer! Nathanial Allen, Chet Maxey, and G thanks for your help tonight!

Bought a car in October. It is January and I have not received title so I can obtain registration and plates. STAY AWAY FROM THIS PLACE !,