Napleton Kia of Fishers

If we could give a 0 star we would. Low balled us on our trade (20% of what BB/ Carvana showed) and then conveniently "forgot" to tell us about a "market adjustment" until we had decided on a car. Don't waste your time! We got a fair trade value AND fair price driving to a Cincinnati dealer.

Brent in Service & Rafael the GM, hands down, easily get five stars from our family. We set up oil changes through our Napleton package with coming to conclusion that one was "cancelled" making us pay for our oil change while trying to figure out how and who cancelled it since its in what we pay for monthly. We have had the Napleton package with the 5 cars we've went through them for so this came as a huge surprise. It was not only done thoroughly and better than before. They also fixed all the recalls that we weren't aware of. PERFECT! They did it in a timely manner, they were SOOOOO nice and ridiculously dedicated to finding an answer and executing (in our opinion flawlessly) It felt like great friends were behind the counter helping. All of the other men and women in service were very welcoming and kind.

If I could give them a 0 I would have rated as such. Went in for a lease buyout with payoff in hand directly from the Kia Finance group. When I visited the dealer they presented me with a much higher total. After a couple of the typical “let me talk to my boss” trips with no transparency on how the total was calculated it was finally revealed that there was a dealer fee. I took my business to another Kia dealer and had a much better transparent experience.

Took my 2020 Sedona in on a security system recall today, Jun 22, 2023. This is my second Kia and II like them. Napleton Kia Fishers recommended new tires based on 28000 road miles and a new cabin filter…. I replaced the filter myself two weeks ago… they didn’t check it. They went off a previous recommendation noted in the computer. What a load of BS. I was ready to talk trade for a new Sportage today. For a lousy $44 filter my business is now going to another dealer. Never felt lied to by Napleton before but sure don’t feel I can trust them now.

Worst service ever. Had our car in the shop for almost a month for a recurring issue. No rental, no apology and no urgency to fix it. Buy something else if you can.

Conversation started out by the salesperson (Paola) not answering my question about price sent by email. I live 2hrs away, so I wanted to negotiate price first, so we didn't waste each others time. After the second automated email without a direct answer, I emailed a more detailed offer with only the minimum amount I am required to pay by law, that was only about $379 less than what they were asking. I get another reply from saleperson Paola saying he left me a voicemaiI. I didn't give him my phone number. After replying to him that this is creepy, I've not heard back from them again. I guess they are embarrassed that I caught them creeping on me. :-) It is very obvious that all they want is to get you into their dealership to try and pressure sell you warranties, memberships, and thousands of $$$ of add-ons. That's why the internet price is so low. But don't expect to buy it for that price with only the minimum charges of around $250-300. You are not required by law to pay anymore (fees, title and tags) than that. If you are not a sucker to dealer tactics and are a straight shooter on price and will not pay their (non-required) add-on fees, they don't want to talk to you. They are only looking to prey on the inexperienced buyer, so beware if you don't know what you are doing.

I have changed my previous one star a five star review. I appreciate Rafal, the general manager of Kia reaching out to me and promising to resolve the issue of the unnecessary noise occurring in their overflow lot. He seems to value the neighborhood across the street from their business and wants to make amends.

I had read the reviews and wanted to give them the benefit of a doubt. Allegedly they're recently also under new management. I went there to see a Jeep Grand Cherokee they had priced at $33,500. When they wrote the quote they added on an additional $3,992 as a UCI. They call it a Used Car Inspection - the work the dealership performs to bring the car up to standards. Their words; not mine. The salesman indicated that Indiana laws wouldn't let them remove the charge. When I pressed the sales manager, Dominic, about "bait and switch" and how they could ethically price the car $4k over the advertised asking price, he said the charge was in fact optional and could be removed. But that many customers "find value and peace of mind in purchasing" the UCI. They would sell the car at the advertised price, but not negotiate any lower because they would be taking a loss. Total BS. This is why people despise the dealership buying experience. Do better, Napleton Kia.

Worst customer service of my life. I have been dealing with the service department for a year . I had a transmission rebuilt here and it took four months. Since then the transmission has failed twice. That is not even the biggest problem. The service manager Robert Bowers will not return phone calls. The first time the transmission failed after repair the vehicle sat in the lot and I got no updates on when it would be looked at or repaired. I left voicemail after voicemail with absolutely no communication. I was finally able to speak to someone and get an update that they had pulled the transmission and it was being repaired. More time passed. More voicemails left. After weeks of just wanting some communication I left a google review . I was contacted within 10 minutes . I was provided with a rental car. A few weeks later with no updates or communication from the service department at all, my car was finally finished and I was able to pick it up. Flash forward to a few weeks ago. It appears that the transmission is failing again . Only this time it is not drivable to get to the dealership. Same story. Voicemail after voicemail wanting to discuss options with Mr Robert Bowers. No effort on Mr Bowers part to answer a call or return a voicemail. Today I spoke with a Dominique that said he would place my on hold and have me speak with Bowers on the phone to get some resolution. I was disconnected when he placed me on hold I left a voicemail for both Robert Bowers and Dominique and neither returned the call. I just have a few questions. One would be could you please cover a tow and a rental and fix my car properly or two would be just refund my money. This being ignored is dehumanizing. I feel like a bill collector every time I leave a voicemail . That is not reflective of who I am

Worst customer service of my life. I have been dealing with the service department for a year . I had a transmission rebuilt here and it took four months. Since then the transmission has failed twice. That is not even the biggest problem. The service manager Robert Bowers will not return phone calls. The first time the transmission failed after repair the vehicle sat in the lot and I got no updates on when it would be looked at or repaired. I left voicemail after voicemail with absolutely no communication. I was finally able to speak to someone and get an update that they had pulled the transmission and it was being repaired. More time passed. More voicemails left. After weeks of just wanting some communication I left a google review . I was contacted within 10 minutes . I was provided with a rental car. A few weeks later with no updates or communication from the service department at all, my car was finally finished and I was able to pick it up. Flash forward to a few weeks ago. It appears that the transmission is failing again . Only this time it is not drivable to get to the dealership. Same story. Voicemail after voicemail wanting to discuss options with Mr Robert Bowers. No effort on Mr Bowers part to answer a call or return a voicemail. Today I spoke with a Dominique that said he would place my on hold and have me speak with Bowers on the phone to get some resolution. I was disconnected when he placed me on hold I left a voicemail for both Robert Bowers and Dominique and neither returned the call. I just have a few questions. One would be could you please cover a tow and a rental and fix my car properly or two would be just refund my money. This being ignored is dehumanizing. I feel like a bill collector every time I leave a voicemail . That is not reflective of who I am