Napleton Kia of Fishers

Car buying is never a fun experience and my encounter with Napleton Kia drove that feeling home. Found a car on line I wanted to look at, sent an email. Got a call right away and set up an appointment. Also received a personalized video message telling me to ask the for VIP Manager when I came in. I was so encouraged this was going to be different. Arrived, no VIP Manager I don’t think one exists. First sales person to see you is who you got. Jordan was the salesperson who was relatively new to Kia. Pleasant enough conversation, test drove the Kia Sportage and liked it. Then it came time to talk price. What the heck is market adjustment - really $8000 over sticker price. We should have walked out the door then. That is down right unconscionable. After further negation ended up buying the vehicle but had to come back the next day to get it, it had to be cleaned and whatever. Went back the next day and before getting the vehicle was shown how to download the Kia app and was given a copy of the survey and how I should answer the questions. Really, another unprofessional action. The overview of the vehicles features was disorganized and rushed. Oh, just call and come back in if you have questions was what I was told. Drove the vehicle home to find a nice dent in the drivers side door. In addition I didn’t feel the vehicle was cleaned, dust on the console and windows were not clean. Sent a picture to the salesman and was told they would take care of it. I had to bring the vehicle back in two days later and they kept it overnight. The salesman said I could have a loaner vehicle but when I went in to drop off my Sportage he had a hard time finding a vehicle. He knew what time I would be there so not sure what happened there. I ended up with an old model Kia Soul that was not cleaned and when I drove off the low fuel light came on. Good thing I didn’t have far to go. My Sportage was to be ready the next day and my salesman said he would not be there but would text me when it was done. No phone call by late afternoon so I texted him. An hour later no reply tried calling the sales manager. Voice mail every time I called. Finally got a text it was done. Went to pick it up and asked for the individual I was told too. No one spoke to me and he just handed me the keys. That was the last I have heard from anyone from the dealership. Heck, I got a written thank you card from a salesperson when I bought a chair. I have waited to write this to see if I would hear from anyone about how the car was driving etc. Nothing and guess what I didn’t get a survey. Nice how they can tell you how to answer one and then not send you one. It was obvious they have the ability to not send out one when they know it won’t be good. Please don’t give me your candid reply to this review. If someone wanted to make this right they would have called me I will not call you. That is not good customer service either. I also want to change my dealership to a different one as I will never go back there again. This was a bad situation and no one there bothered to even try to make it right. Shame on all of you. Denise Koch

We are in a living nightmare dealing with this dealership right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or any other service employee provide an update unless we called repeatedly. They also never answer the phone but just always text back. We had our car for one week before there was another catastrophic failure and we had to get it towed back. After having it for several weeks we finally got through to a service manager who claimed to have no knowledge we had the extended warranty even though our car was there for MONTHS! Repeated promises to expedite things have been absolute lies and we still have NO idea when we will get our car back. Today we are filing a complaint with the BBB and I guess retaining legal help? This is absolutely insane, we just want our car fixed and have been VERY patient.

If we could give a 0 star we would. Low balled us on our trade (20% of what BB/ Carvana showed) and then conveniently "forgot" to tell us about a "market adjustment" until we had decided on a car. Don't waste your time! We got a fair trade value AND fair price driving to a Cincinnati dealer.

Brent in Service & Rafael the GM, hands down, easily get five stars from our family. We set up oil changes through our Napleton package with coming to conclusion that one was "cancelled" making us pay for our oil change while trying to figure out how and who cancelled it since its in what we pay for monthly. We have had the Napleton package with the 5 cars we've went through them for so this came as a huge surprise. It was not only done thoroughly and better than before. They also fixed all the recalls that we weren't aware of. PERFECT! They did it in a timely manner, they were SOOOOO nice and ridiculously dedicated to finding an answer and executing (in our opinion flawlessly) It felt like great friends were behind the counter helping. All of the other men and women in service were very welcoming and kind.

If I could give them a 0 I would have rated as such. Went in for a lease buyout with payoff in hand directly from the Kia Finance group. When I visited the dealer they presented me with a much higher total. After a couple of the typical “let me talk to my boss” trips with no transparency on how the total was calculated it was finally revealed that there was a dealer fee. I took my business to another Kia dealer and had a much better transparent experience.

Took my 2020 Sedona in on a security system recall today, Jun 22, 2023. This is my second Kia and II like them. Napleton Kia Fishers recommended new tires based on 28000 road miles and a new cabin filter…. I replaced the filter myself two weeks ago… they didn’t check it. They went off a previous recommendation noted in the computer. What a load of BS. I was ready to talk trade for a new Sportage today. For a lousy $44 filter my business is now going to another dealer. Never felt lied to by Napleton before but sure don’t feel I can trust them now.

Worst service ever. Had our car in the shop for almost a month for a recurring issue. No rental, no apology and no urgency to fix it. Buy something else if you can.

Conversation started out by the salesperson (Paola) not answering my question about price sent by email. I live 2hrs away, so I wanted to negotiate price first, so we didn't waste each others time. After the second automated email without a direct answer, I emailed a more detailed offer with only the minimum amount I am required to pay by law, that was only about $379 less than what they were asking. I get another reply from saleperson Paola saying he left me a voicemaiI. I didn't give him my phone number. After replying to him that this is creepy, I've not heard back from them again. I guess they are embarrassed that I caught them creeping on me. :-) It is very obvious that all they want is to get you into their dealership to try and pressure sell you warranties, memberships, and thousands of $$$ of add-ons. That's why the internet price is so low. But don't expect to buy it for that price with only the minimum charges of around $250-300. You are not required by law to pay anymore (fees, title and tags) than that. If you are not a sucker to dealer tactics and are a straight shooter on price and will not pay their (non-required) add-on fees, they don't want to talk to you. They are only looking to prey on the inexperienced buyer, so beware if you don't know what you are doing.

I have changed my previous one star a five star review. I appreciate Rafal, the general manager of Kia reaching out to me and promising to resolve the issue of the unnecessary noise occurring in their overflow lot. He seems to value the neighborhood across the street from their business and wants to make amends.

I had read the reviews and wanted to give them the benefit of a doubt. Allegedly they're recently also under new management. I went there to see a Jeep Grand Cherokee they had priced at $33,500. When they wrote the quote they added on an additional $3,992 as a UCI. They call it a Used Car Inspection - the work the dealership performs to bring the car up to standards. Their words; not mine. The salesman indicated that Indiana laws wouldn't let them remove the charge. When I pressed the sales manager, Dominic, about "bait and switch" and how they could ethically price the car $4k over the advertised asking price, he said the charge was in fact optional and could be removed. But that many customers "find value and peace of mind in purchasing" the UCI. They would sell the car at the advertised price, but not negotiate any lower because they would be taking a loss. Total BS. This is why people despise the dealership buying experience. Do better, Napleton Kia.