Reviews
Shady
Had my eye on a truck, woke up the morning I was supposed to go see it and they have jacked the price up 2,000$. Not playing there games.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
R, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (317) 863-0029 and we will do our best to make this better.
Absolutely in love with my new Kia Carnival, salesman
Absolutely in love with my new Kia Carnival, salesman Juan Garcia helped answer any questions we had and greatly helped us get to where we needed to make our family car purchase. He was respectful and patient with our decision. Thank you Juan, we are excited.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Meghan, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
While shopping for a new to me vehicle, Trenton Shannon
While shopping for a new to me vehicle, Trenton Shannon went above and beyond to help discuss my options for the features I wanted. He was extremely helpful for me to understand the process that goes on behind the scenes. My expectations were achieved and I am looking forward to interacting with Trent in future purchases to come. I will advise anyone to ask for him to assist in purchasing their vehicle! 5 star employee and person!
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Gina, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Thank you Ava at KOF for your help today - I am so inlove
Thank you Ava at KOF for your help today - I am so inlove with my new Sportage
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Silent Nightmare
My husband purchased a VW Passat here in August. After driving it locally only three times, it stopped working. It is STILL in the repair shop. Napleton said they found the problem and would fix it, then all communication ceased and we have no vehicle. We paid extra to have it "certified" and purchased the best warranty available and are out 20K and have no car. Our only recourse at this time is to go to the Attorney General. Do NOT give this place your trust or money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (317) 863-0029 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
cannon helped me find the PERFECT car for me and my
cannon helped me find the PERFECT car for me and my family. he went out of his way getting us approved for a low rate of 5.5%. 10/10 I will return
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Alex, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I wanted to check out a new Telluride, but unlike other
I wanted to check out a new Telluride, but unlike other Kia stores, this one had some in, and they had a few in stock, and had all the trims. They didn't have the color I wanted, but went the extra mile to secure the color that I wanted, and called me after I left to tell me that it was coming in the next day. Thank you cannon and dominic for going that extra step for me!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Greg, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
cannon was a honest and transparent salesman.
cannon was a honest and transparent salesman. didn't try to hide any added fees or anything. everything i asked about on the price he showed me on the price out sheet AND on the car. very good salesman and a very honest and reputable dealer 10/10
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Alex, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help.
cannon is an excellent salesman.
cannon is an excellent salesman. he was always ready to get us whatever we asked for and always checked in on us while we waited for finance. picture perfect salesman
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Alex, we're happy you found our staff to be so supportive during your experience here at Napleton Kia of Fishers. Our team is available should you require any extra help.
they did their best however the car i wanted the bank
they did their best however the car i wanted the bank couldnt get me aproved. cannon did his absolute best and worked through all of it with a smile on his face and periodicly checking on me to make sure i was doing alright
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Greg, we're happy you found our staff to be so supportive during your experience here at Napleton Kia of Fishers. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!