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Napleton Kia of Fishers

(589 reviews)
Visit Napleton Kia of Fishers
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 715-3093 (888) 715-3093
Used (888) 801-2359 (888) 801-2359
Service (888) 810-2793 (888) 810-2793

Reviews

(589 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Kia of Fishers from DealerRater.

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Personable but not pushy

Nate was a great salesman. He was not pushy at all. He was very informative, but laid back and informative. He went out of his way to show me all my options. A great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience

Salesman Rachid was very nice & helpful. He wanted to sell me a car but was not high pressure. Chris in finance was very helpful & didn't pressure you to buy extra features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kia of Napleton

Nathaniel was very professional and help me get a car that is great for my wife. He even let me take it to her before purchase. Very helpful. Great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We hope everything was handled to your expectations, David. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

Kia of Fishers

Nathanial A. was the best! He was able to negotiate a great price to help everything fit in our price range!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're glad to hear our Staff took such great care of you, Angela! We hope we can continue to be of service to you down the road! Take care.

Best customer service!

Nathanial A. was the best sales person! He was able to help us find the right Kia and didnt force us into something we did not want. The process of buying was quick and easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Scketchy!!!!

Went to buy a Certified Kia Optima, has priced other Optima's at other dealerships...after much negotiation, came to an agreement on final price. In the finance office, was informed that the Certification was taken off the vehicle in order to get to price we wanted. Never was told this during negotiations...walked out and bought different Optima at another dealership....scketchy, scketchy...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Jeremy, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (317) 863-0029. We look forward to hearing from you.

Great car excellent service

I did not think I wanted a Kia but the Sorento had everything I wanted looks sharp and definitely worked for me. Harrison was a great floor manager and really helped me find everything I needed the service was great and all my questions were answered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Not trustworthly

I was attempting to buy a car and thought I had a deal that ready but when I went to pick it up was told the deal was not any good. They began to change all the details of the deal. My wife and I was there to sign paperwork for the new car and waited for two hours before we were told the deal was no good. I was dealing with the new car manager the whole time and had never even met the general manager who squashed whole offer and did not have the back bone to come and talk to me in person but sent someone else. The car was ready for pickup and plates from my car was already on the new vehicle when they told us the news so we left with my old vehicle. It was not very professional or ethical in my view and I would say people need to stay away from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Saddest experience

I am devistated by the lack of customer communication and price integrity at this dealership. Charged me double the other repair places because my car was towed here. When I told them I just wanted a regular battery the tech laughed and said well you can take it elsewhere?!?! My car was towed in!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
5 people out of 5 found this review helpful.

Do yourself a favor go elsewhere

Just horrible. They will not communicate and say they are unstaffed. Does that cause you to charge almost double the normal price as well? Paid 445 for a Kia battery install when a local garage I go to for non warranty work quoted 230?!?!?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kathryn, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (317) 863-0029 so we can work towards a resolution.