Napleton Kia of Carmel

Please note the prices listed are not real! They will add a few thousand to you bill so be ready! New car prices are fake and fraud! Wasted my time going in to the lot.

Buying a new car is always, in my opinion, a stressful experience. Sales Consultant, Jim Greenberg, was an excellent support throughout the process. He understood what I was looking for, as well as budget limitations. He went out of his way to make sure that I was satisfied with the purchase and took the time to seat down with me in my new vehicle to explain and teach me all the important features. Great service, Jim!!! Thanks again

my experience with Kia of Carmel was to be what I expected. Jim the sales person made that experience even better. Very polite and understood my needs, and my requests

Every one was very nice and professional. They were very patient with us and 4 little ones under 3.

Every time I get an oil change or have service to my car, the service team is professional and friendly. Today, my tech was Brian and he was wonderful. He was very kind and personable and did a great job.

I walked out right before signing a lease because Xavier couldn't match the price offered by another dealership for the EXACT same 2019 Optima EX. It came down to $30/mo - you guys lost a tier 1 customer because of $30/mo?? How can you stay in business if you're sending customers away over $30/mo? Isn't my long term business at least worth that, especially since I'll be back after my 2 year lease is done? -Completely baffled customer.

Solar Hedrick was right up there to greet us and was attentive and gracious throughout the process. Joe Shimer did a great job in mitigating the fact that the vehicle was not ready upon our arrival and stayed on point to deliver in a timely fashion. Mike Terzo was totally engaging and transparent in finalizing the transaction. Additional thanks to Liz Zato for helping to pass the time by stopping by and engaging my 82 year Mom in a delightful conversation about their common first and middle names.

I am an 81 year old widower, seeking to replace a leased Honda CRV which was acquired three years ago for my late wife. We were paying $300 per month for that lease, and I let it be known to all Napleton staff that I wanted to keep my new lease payments to around $350 per month. I also indicated that I would be willing to put $1000 down on a new lease. As you can see from my evaluation, my reaction to this transaction was mixed, so I thought I would give a more complete explanation: First, the positive: 1. The assistant salesman, Dalton Puller, was focused and helpful. He listened to me when I itemized my preferences; and attempted to respond with the product offerings he had available. Further, he was attentive to my reactions (positive and negative) to the Optima I was allowed to drive, which prompted him to show me the Cadenza since it had all of the features (and many more) I said were important. 2. The Cadenza seems to be a fine vehicle. It definitely falls in the “luxury” category, and will likely serve me well for the rest of my life. Then, the negative: 1. After driving the Cadenza and studying the price list, I immediately advised the salesman, David Lashbrook, that there was no way I was going to spend that much money; and that there was no way to get that car into a lease with my set parameters. Nonetheless, he wanted to give it a try. 2. Next on the scene was Sean McKane, the GM of Carmel Napleton. He and David kept after me to put down more money and extend the amount I was willing to pay per month. It was definitely high pressure, and very much unappreciated. 3. After several trips back and forth to the sales office and its computers (the time was now after 5:30 PM on a Friday evening), they convinced me to pay $2500 down and acquire a $415 per month 36 month lease. 4. Over the course of the afternoon, I mentioned to both Dalton and David that I had to have 12,000 miles per year since I only have one vehicle. Unannounced to me, the proposed lease was for 10,000 miles per year – definitely unacceptable and definitely impacting the lease payment. 5. I went in to the office of the financial manager with the understanding that I was going to sign a 36 month lease for a Kia Cadenza at $415 per month with $2500 down payment and 12,000 miles per year usage allowance. As we were signing the lease documents, I was advised that I only had 10,000 usage miles. If I wanted 12,000, the monthly payment would be $429 per month. I should have walked away, but I did not. 6. Then I was informed that I needed a platinum maintenance agreement – cost $29 per month. I was NOT advised that this was not required. If I had had the time to read the documents I was signing, I could have discovered this. Now my monthly payment is $458 per month – a mere $108 more per month than I originally pronounced, and with $1500 more down payment. My experience at Napleton of Carmel was overall not very pleasant. I feel like the victim of a slick “bait and switch” operation. If anyone asks me to recommend a Kia dealer, it will definitely not be Napleton of Carmel.

Jim Greenberg really took care of me & answered my questions. Manager Shane was so professional & courteous. Thank you Dion for making the numbers work for me. I felt very relaxed & not like I was being tricked. This was the best car purchase I've ever had & I highly recommend this team to everyone wanting to be treated right!! Thanks all of you!!!

Car was too small and was not in the condition I would have liked. Received help in a timely manner and sales person was polite.