Napleton Kia of Carmel

I wish there were words to describe my experience. I have seen other reviews that match my experience and for the life of me I don't know how anyone could rate this dealership more than two stars. Imagine a team of 10 sales people competing for perhaps 2 to 3 customers per 2 hours all with the attitude of "what can I do to get you to take this car home today?". In short, go somewhere else. The salesperson that we had was OK, but talked too fast like he was stimulated by some substance. The total sales experience was horrible. On two separate occasions, I stopped in to look at an advertised car and they had no idea where it was. They have a back lot especially for use vehicles, but the salesman has to borrow a car and drive there. So, you can expect a 20 to 30 minute wait for them to pull up the car if they can find the car and also find the keys. Some staff member has decided to play loud rock music from the 70's in the showroom. We asked to have it turned down and they did, but 10 minutes later it was back up. I have been in a lot of dealerships looking at cars and never had this bigbox store "play music to push the customers along" experience. Going through the paperwork, there were errors in some of the calculations which I would have been out the money if I hadn't gone through them carefully. When waiting for the finance person (we were paying without financing) they actually sent us home after waiting for him for over 30 minutes, and this was after a deposit had been made. By the way, they charged a $15 fee to put a credit card deposit down on a car - really? I could perhaps understand if you were paying for a service or part, but a deposit? In a dealership down the street, I had bought a new car with a personal check for over $30K just a month before and didn't ask, but when we finally did get a finance person (the next day), we found out they would only accept a cashier's check for a used car half the price I paid for a new car. This they failed to tell us when we were preparing our finances to buy the car. The car we bought was a good fit for us, so I went through with the sale, but I will not go back even for service to this dealership because of my experience. What kind of business model is that? How do they build customer loyalty?

The service department at Kia are always very professional. I called to make my appointment they know I was before I gave them my name.

If you have nothing better to do than be shunted around from one brainless reservation employee to the next then this is the dealership for you. In 2025, a car dealer has to be able to manage potential customers who don't want to be funneled thru an arduous, face-to-face sales process. It took me a week to even get a salesperson to contact me directly online. I took my business elsewhere.

The service department is very professional and friendly and the work is done in a timely manner. Wouldn’t have my car service nowhere else.

Avoid these guys, they advertise a price and when you go to their dealership they threw $5000 for fees :) !!! The fees are taxes (should be around $1400) and the rest are wheel lock, cleaning shine fee, xx fee !!! The advertised price was $20,750 and when I showed up they told me first of all the OTD (out the door) price is $25,xxx .. and he is talking fast explaining how they price their cars and stuff like that .. so I stopped him telling him that tax which is 7% ($1452) what is the remaining other than doc fee?? He started adding some number God knows what they were !! I was paying cash so no finance fee or interest rate or or ... Just be aware and check your deals before you sign anything. I read other reviews and they were scammed as well for services that they never received or requested when buying new or used cars!!

Micheal was amazing! He was very transparent and made sure we were very well taken care of. Will had the car pulled up and ready to go. Mo in finance got us in and out quickly and efficiently! Thank you all !!

The Kia service department in Carmel provides great customer service keep up the good work 👍

Thank you to Rachid for the great experience we had purchasing our vehicle. He was so helpful and informative. We highly recommend him. If you are looking for a new vehicle at Napleton KIA of of Carmel be sure to ask for Rachid.

WORST CUSTOMER SERVICE IN THE WORLD! While we love our new Toyota Sienna, everyone we have worked with has been dishonest and incompetent to say the least. They charged us for wheel locks which were not even on our car, only after my husband called them out on this did they reimburse us. They told us they would submit the registration and pay taxes which they did not. My husband had to call multiple times to follow up and even then, it wasn't until our temp registration had expired that they finally overnighted us the title and paperwork needed to complete the registration. My husband has to take time of work to go and complete the registration and taxes, which by the way the dealership charged us for, so now we are battling to get our money back for this. They also told us that they were waiting to get a second key from the owner and that they would send it to us via mail once they received it. We have had the car for several months now and still have no key. We have called several times to follow up and they will not return our calls. We have had nothing but problems with every department we have talked to, especially sales and would never purchase a vehicle from them again.

Alan was my tech made a recommendation for repair only for my car to come back in a worsen condition. Call to follow-up on the issue to no avail