Napleton Hyundai of Carmel

I've had a couple of experiences shopping at Napleton and neither were positive. My latest visit was to view a used car that, surprise surprise, came out to cost as much as a new car of the same type after some "inspection" and "warranty fees". I was at the shop a few minutes after closing and during a lull in the music I overheard an annoyed office worker exclaim "get him to buy a new car or get him out of here". After reviewing the vehicle online, it seems they've had this vehicle for a year, only adjusting the price occasionally to match the market. I came to the conclusion that this vehicle was a bait car to get people to come in and get up sold on a new car (definitely my assumption and not fact, but it's the impression I got) Needless to say, I walked away from this deal and it'll be my last encounter with Napleton. Beware of sneaky sales tactics if you decide to shop here!

My husband and I went there Friday. Drove a vehicle that I loved. Went to apply for financing and they brought a piece of paper when the car went from 23,000 to a little less than 30,000. Taxes and doc fees I understand. When I saw the price went up that much I was instantly mad he than says these are just extra you dont have to get it. We got up and left as we was pulling our they called and asked what was wrong. I feel like if I hadn't been paying attention he would have took us for that extra. This morning Dean reached out to me by email . I replied and iv never heard back. So if you go to this business and buy a vehicle please pay close attention to your price ..

Poorly run and could not care less about you. Leadership doesn’t seem to care and and try’s to throw free stuff if you let them know you’re upset. Everyone above leadership turns a deaf ear and ignores you if you ask for help. Do yourself a favor and find somewhere else.

Worked with Jason Armstrong to buy a used car. Jason was awesome to work with along with whole team. It was a great experience.

Jason was excellent, patient, professional and informative. He helped me get my mom into a beautiful Lexus. Thanks so much!

They damaged my car in between buying and picking up and then lied about it for weeks….then after putting a negative review on google did they want to try to make things right!! Don’t buy from Napleton!!!

Great experience with Julian Ramirez!!! Got the car we were looking at with financing and no hassles.

Avoid this dealership, they are liars and negotiate in bad faith. Our salesperson Donntez originally told us he could get the car we were looking for from another dealer and we agreed on a price. Once we signed the paperwork to start a credit application he told us he did not actually have confirmation that he could get that car, and it turned out they could not. Thankfully they got another one in and we moved forward with that one which was to be delivered in a few days. Went in to finish the financing paperwork and right before we went to sign the loan application they told us "sorry we have to raise the price $500". We only agreed to purchase the vehicle here because they beat the price of another dealership. Jacob the "manager" (not listed as one on the website) came out and talked to us with one of the worst and rudest attitudes I have experienced in sales and basically told us they would not honor the price we agreed to or do anything to make it right and everyone just blamed it on the GM who we never got to talk to. The day after all of this I look on the website and see the vehicle we are purchasing, same VIN, listed for a price lower than what we agreed to even though they told us they could not do the price we originally agreed to. Moral of the story is that this is a shady dealer looking for ways to screw over their customers and do not care about them, just making money for the GM. Definitely will not be purchasing another car from here or taking my new car here for servicing. Dealer refused to fulfill the contract due to negative reviews I wrote

Writing this review live as I wait in the dealership. Called the toll free number at 6:30pm and spoke to "Matt." Asked to view a car that was still showing on website and he verified that it was still available and said he would "make an appointment for us" to come in in 15 minutes. We arrived at the dealer where Donntez greeted us politely and brought us coffee. We told him we had made an appointment over the phone but he said that Matt didn't work onsite and he'd be happy to help us instead. We told him which car we wanted to see, and he said he would be happy to go get the key for us and bring it around. Twenty minutes went by at which point he came to check in again and told us he was "working on getting it pulled up for us." Fifteen minutes later he comes back and admits that he can't find the vehicle or the keys anywhere and doesn't know what happened to it. He says they have another vehicle of a similar year, So we agreed to look at that one, but my husband said "We don't want to wait another 40 minutes!". Probably another 10 minutes went by, and he came out saying "Sorry I didn't have any luck with that one either." Whoever is keeping up. The inventory is doing a terrible job, and the sales people apparently don't have any sort of pulse on the situation whatsoever. The right hand doesn't know what the left hand is doing. We wasted an entire hour sitting in the dealership and didn't get to see a single vehicle. Donntez apologized, but my parting words to him were, "This kind of thing is why I hate shopping for cars."

Took 4 phone calls and opted for the wrong department to get a person. They did not resolve the issue and cost on $1300.00 to resolve myself. Would never recommend anyone buying a car from this dealership.