Napleton Hyundai of Carmel

Poorly run and could not care less about you. Leadership doesn’t seem to care and and try’s to throw free stuff if you let them know you’re upset. Everyone above leadership turns a deaf ear and ignores you if you ask for help. Do yourself a favor and find somewhere else.

Worked with Jason Armstrong to buy a used car. Jason was awesome to work with along with whole team. It was a great experience.

Jason was excellent, patient, professional and informative. He helped me get my mom into a beautiful Lexus. Thanks so much!

They damaged my car in between buying and picking up and then lied about it for weeks….then after putting a negative review on google did they want to try to make things right!! Don’t buy from Napleton!!!

Great experience with Julian Ramirez!!! Got the car we were looking at with financing and no hassles.

Avoid this dealership, they are liars and negotiate in bad faith. Our salesperson Donntez originally told us he could get the car we were looking for from another dealer and we agreed on a price. Once we signed the paperwork to start a credit application he told us he did not actually have confirmation that he could get that car, and it turned out they could not. Thankfully they got another one in and we moved forward with that one which was to be delivered in a few days. Went in to finish the financing paperwork and right before we went to sign the loan application they told us "sorry we have to raise the price $500". We only agreed to purchase the vehicle here because they beat the price of another dealership. Jacob the "manager" (not listed as one on the website) came out and talked to us with one of the worst and rudest attitudes I have experienced in sales and basically told us they would not honor the price we agreed to or do anything to make it right and everyone just blamed it on the GM who we never got to talk to. The day after all of this I look on the website and see the vehicle we are purchasing, same VIN, listed for a price lower than what we agreed to even though they told us they could not do the price we originally agreed to. Moral of the story is that this is a shady dealer looking for ways to screw over their customers and do not care about them, just making money for the GM. Definitely will not be purchasing another car from here or taking my new car here for servicing. Dealer refused to fulfill the contract due to negative reviews I wrote

Writing this review live as I wait in the dealership. Called the toll free number at 6:30pm and spoke to "Matt." Asked to view a car that was still showing on website and he verified that it was still available and said he would "make an appointment for us" to come in in 15 minutes. We arrived at the dealer where Donntez greeted us politely and brought us coffee. We told him we had made an appointment over the phone but he said that Matt didn't work onsite and he'd be happy to help us instead. We told him which car we wanted to see, and he said he would be happy to go get the key for us and bring it around. Twenty minutes went by at which point he came to check in again and told us he was "working on getting it pulled up for us." Fifteen minutes later he comes back and admits that he can't find the vehicle or the keys anywhere and doesn't know what happened to it. He says they have another vehicle of a similar year, So we agreed to look at that one, but my husband said "We don't want to wait another 40 minutes!". Probably another 10 minutes went by, and he came out saying "Sorry I didn't have any luck with that one either." Whoever is keeping up. The inventory is doing a terrible job, and the sales people apparently don't have any sort of pulse on the situation whatsoever. The right hand doesn't know what the left hand is doing. We wasted an entire hour sitting in the dealership and didn't get to see a single vehicle. Donntez apologized, but my parting words to him were, "This kind of thing is why I hate shopping for cars."

Took 4 phone calls and opted for the wrong department to get a person. They did not resolve the issue and cost on $1300.00 to resolve myself. Would never recommend anyone buying a car from this dealership.

Taking Advantage of the Elderly. My mother been searching for a 2021 Lexus GS300. She found what she was looking for at Napleton. It was listed on the internet for $31,500. She drove over 4 hours to get the car. When she arrived and started doing the paperwork they were going to charge her over $39,000! Thankfully, a friend of hers was with her. He started asking questions about the additional charges (over $7,000) in extras that she never asked for. They took several of the charges off after they were confronted. However, within a week of having it, the message came up that it was due for an oil change, and, it rides "bumpy"(either out of alignment/balance). They had a cleaning charge on the bill, and the windows are already fogging up on the inside. I am disgusted with their attempt to "rip her off," lack of attending to the cars needs (oil change), and poor job preparing the car for sale.

SHADY BUSINESS. Recently, I visited Napleton Hyundai of Carmel, more specifically the Genesis dealer on that property. I was interested in a used vehicle which I found while online. The dealership reached out and I scheduled a visit for the next day. The dealership indicated I should see Derek upon arriving. I live in Cincinnati so this dealership is approximately 2 hours from my house. I made the two hour drive to the dealership (I live in Cincinnati) and asked for THE "VIP MANAGER" Derek. Derek secured the keys and introduced me to a salesman named Christian. I test drove the vehicle and spoke with Derek about possibly purchasing it. Derek said he would do what he could to help facilitate the purchase. We negotiated and he said he could come down a thousand dollars but that was as low as he could go. When Derek indicated this, I was very intent on buying the vehicle. The dealership was about to close and I indicated I wanted to sleep on it and would call first thing in the morning. The following day, I exchanged texts with Christian and indicated I wanted to move forward. Christian sent a financial sheet with the numbers. I was shocked to see that the dealership had added $899 for Luxcare and $299 for wheel locks. I inquired about these charges and Christian said that he would have the Luxcare removed. I also indicated that I wanted the wheel lock charge removed. When I researched the Carfax, it indicated that the wheel locks had been installed on the vehicle along with an oil change prior to the car being placed on the market. So the dealership was charging me for the work they previously did to the car to prepare to sell it. Christian indicated that the sales manager Derek would remove the wheel lock charge but couldn't remove the Luxcare as the vehicle was already under market value (thus confirming this wasn't a legitimate product but actually a way to recoup the discount he had given me up front..) I really liked this vehicle so I reluctantly decided to move forward after the wheel lock charge was removed. I received a credit app link since I was financing a portion. I completed the application and received a confirmation email. Christian then reached out and said that the application didn't process and sent a different application. I completed the second application. The dealership checked with many different banks as I was made aware of each one on Lifelock. I asked to see a copy of the rates offered but Christian simply said a particular bank was the lowest. The rate was reasonable in todays financial climate so I agreed. Christian inidicated he would be off the following day but I would receive the payment information from Derek.in the morning. In the afternoon, Derek sent a financial sheet which had payments which were $30 more per month than the rate that I had been approved for even though the principal of the loan remained the same. I reached out to Christian and he responded a couple hours later saying Derek would change that. WHAT? Where was this additional $1800 over the course of the loan going? When Derek sent the new sheet with the correct loan payment, the fees for the loan had been increased by approximately $400 so the total number was more than we had agreed upon When I inquired about this, I was told that my state fees were more than originally thought. I had taken the day off work so that I could drive the 5 hour round trip to the dealership to take my down payment check. I was about a third of the way to the dealership when I received another numbers sheet and the numbers (vehicle, fees, and taxes) didn't even add up to the total on the sheet. I just turned around and drove home. Horrendous customer experience. Reponses took several hours each time and I was told "you are behind other customer." I know it's not possible to rate a used car salesman lower than the reputation which proceeds them. But if I could, that's where Derek at Hyundai Napleton would fall. BEWARE!