Napleton Hyundai of Carmel

Really appreciate the atmosphere! Every is so helpful and make experiences so much better. Great!

I would give them 0 Stars if I could. Do not buy a used vehicle from Napleton Hyundai of Carmel! I was ready to buy from them but fortunately I had a pre-purchase inspection done by a mechanic I trust. This revealed needed repairs and damage. When I showed the inspection report to Napelton, the used car manager's response was to claim the vehicle was already priced to reflect these defects, even though prior to the inspection, they had not disclosed these and represented the vehicle as needing nothing. Had they disclosed the defects up front, and made it clear they wouldn't negotiate the price to reflect the defects, I would not have wasted my time and money on the inspection. Very aggravating!

My wife has been begging to get a Jeep Wrangler for years so we found a gorgeous 2015 Wrangler and she fell in love! Jake and Dean made everything work and needless to say, HAPPY WIFE, HAPPY WIFE!!!!

We live over 100 miles from the Carmel dealership. We did not buy our GV80 from them. That I now know was a big mistake on our part. We received from Genesis of a recall of the lower fuel pressure unit that needed replaced. I called the dealership a talked with WENDY about how I would get my GV80 over there an back.. What a wonderful lady Wendy was to us. She said we will send one of our people to drive to your residence a drive your GV80 back to Carmel an he will leave you with a loaner while the recall is being done. It could be 3-5 days to get two recalls done an also we will service your GV80 also. 6 days later Wendy called an told me the car is done an our driver is on his way to your home with your GV80. I cannot thank the dealership an especially Wendy for how smooth this service was done. I did not dream that they would drive over a 100 miles to get my GV80, but they sure did!!! They fixed both recalls, a did a complete engine service on my GV80 an all of this was NO CHARGE. I’ve never seen service like this EVER an I’m grateful for what they did for me They sure won me over as any service it will be done at Carmel dealership. We’re still in a daze over this super service from this dealership Bernie

Both customer service and auto service/repair are significantly lacking at Napleton Hyundia Carmel dealership in Indiana. My wife scheduled our 2017 Santa Fe for a diagnostic test as the engine oil consumption rate was highly excessive. We were told performing an engine oil consumption test would take a week or two. Two weeks had passed, and no follow-up from Napleton Hyundai. When my wife called the dealership to get a status on our vehicle, the customer service rep made it difficult for her just to be transferred to auto service. The rep would ask for my spouse's contact information. The vehicle was already at the dealership, and they had our contact information in their database. This issue occurred two more times, and my wife never got in contact with a live service person. We received texts as our primary communication. These reps were told to make her the primary point of contact as I am typically unavailable during their business hours. Rather than contacting my wife as requested, the dealership continued to contact me, and I would play middle person so that she could communicate with their service department. Three weeks after the vehicle was dropped off at the dealership, the auto service sent me, via text, a slew of diagnostic issues they recommended to be fixed. One of which was an engine gasket issue that we had fixed nearly a month prior. The dealership refused to run the consumption test. We brought the vehicle back to our local shop, certified mechanics. We reassessed the issue and found no fault with the gasket. The mechanic checked the other issues and documented the findings. I texted the Napelton service department and told them that no faults were found in reference to the gasket. I also asked where I could send the local mechanics' findings, and the dealership was not interested in seeing them. The dealership offered to fix the issues, and our cost would be out of pocket. So, in essence, the dealership wanted to charge me for an already fixed gasket issue and other repairs unrelated to the excessive engine oil consumption. We also find it quite shady that when we picked up the vehicle after service hours, there was an excessive amount of engine oil on the engine cover. This was documented in the dealer's work order as well as the local repair shop. The oil was fresh, and by this time, the dealership had the vehicle for a month. Both customer and automobile service was subpar, to say the least, at Napleton Hyundai of Carmel. We had a horrible experience and would not recommend this dealership to anyone.

Was able to get the package deal for my vehicle that best suited me and my family. Will definitely be back to buy my sons first car!

I visited this dealership last week to check out an Ioniq 6 that they had listed in their website. Everything went great until we started talking numbers. The vehicle was listed on their website for $40,344; but when they brought out the invoice it was priced at over $10,000 above that. After showing them the listing the tried to play it off as a technical edge case and that they had been working all day to try to correct the "price error." After going round and round with a sales manager, their offer was still several thousand dollars over the list price. It has now been 5 days and they are still advertising the vehicle for $40,344. After reading into past reviews this seems to be a sales tactic - dupe customers to come in with a competitive price then flip things around at the point of sale. I was prepared to purchase the car that day with cash. This could have been an easy sale for them, but instead they wasted a couple hours of my time. I could not advise someone strongly enough to avoid giving your business to Napleton Hyundai of Carmel.

Went to service here and it was quick and the staff washed and detailed my car. So happy that I came here and will service here regularly.

When me and my daughter walked in the door was held for us and we were instantly greeted by a nice young man. One of the desk managers, his name was William, was giving my daughter candy which kept her happy whilst I was closing the deal.

I went in to look at the new genesis and fell in love. The manager gave me a good deal. The salesman was very helpful in showing me all the buttons and switches. I am so excited to drive my new car.