Napleton Hyundai of Carmel

Lack of contact, lack of follow through. Sales appears to only care about getting folks in so they can close them.

PRICE LISTED WAS $32,800 AND ENDED UP AT OVER $41.000. TOTAL BAIT AND SWITCH. WAS GOING TO DRIVE 4 HOURS WITH A CERTIFIED CHECK. WATCH YOUR STEP !!

Excellent service from Juan. Been looking for vehicle for over 2-weeks. The market is not plentiful with less than $10k vehicles that are worth purchasing. Thank you Napleton. -Melinda

Horrible!!! If I could give 0 stars, I would!! For two years, we have fought with them to stand behind their word. Thanks to them, I hate my car. From the GM to the service department to sales to customer service, no one knows what they are doing. And communication... none. I will never recommend anyone to their company. We are in the process of contacting the owners!!! This is my first experience buying a car for my business, and it makes me furious.

Classic example of one hand not knowing what the other is doing. I spoke with at least 4 people requesting an itemized Out The Door price on a car they have had for several months . I started back in December. I still don’t have the requested info. You would think the way car sales are dropping the dealer would be doing everything they could to move cars.

No stars would be a better rating. We set up an appointment to look at a car. Drove 2 hours to the dealership and they had sold the car. We spoke to them at the time we left, 2 hours prior to the appointment. No one bothered to call. VERY POOR CUSTOMER SERVICE - DO NOT PURCHASE A CAR HERE

Got my car serviced great customer service and got it so quick, will definitely go back and refer family and friends.

Thank you Dean, I appreciate your great service and transparency! I love the new car. Look forward to seeing you at my next servicing!

Staff is very knowledgeable, friendly and professional. Great place to buy or service your vehicle!

Dean and Daniella, If I could rate -5 stars that would be closer to what this hyundai "stealership" is worthy of. The only place I have ever been to where they told me I have to submit my credit app before they can provide me an estimated bill of sale. Also the only place I've ever had play numbers game rearranging the numbers you don't like into other numbers the average person wouldn't notice. Well, you get caught when you play the numbers game with a numbers person. Let me explain how they played the numbers game trying to rip me off. Internet price of 23.9, initial quote had several addons included for a total of 29k. Asked them to break down the "Inspection and services" fee of work done to the car listed at an additional $1700. I was sent a screen shot of an oil change, wiper blades replaced, tires blanced and rotated. Had another hyundai dealer estimate the value of these services and as you can guess it didn't total even half of that. Asked them for a complete price break down explaining why those services cost that much and was told the work was done at another dealer and they couldn't access their system. So then they sent me an update bill of sale with the addons "removed". Guess what now the internet price was labeled 25.9. So they basically deleted them and added them to the cost of the vehicle. Dean the sales manager insisted on that I had to come in to the facility in order to make the best deal. Well I've bought over 10 brand new vehicle in my time with more than have of those all the paperwork was completed electronically before arriving where I walked in, signed and left. No games, No stupid up sales or hidden fees and no nickel and Dime tricks. I live over an hour from that location so if i would have went there 2 to 3 times that they wanted me to come in after I had already test drove the car I would have waisted so much time and money in fuel/work. You think they were going to pay me for my wasted time? ABSOLUTELY NOT! Every other dealer I talked to around that area after visiting there said to avoid anything with the NAPLETON name on it at all cost if you don't want to get ripped off. So then it made sense to me that the locals even know what kind of people and business they are. Edward W. Napleton opened his first automotive business in 1931 and if anyone in that family isn't ashamed how this place is scamming honest people out of their hard work money then they have no honor in the name Napleton. Once I got that feeling that something was off I started digging around and found out that my gut feeling was 100% correct and I would highly encourage you to stay far far far, did I say far away from this place!