Napleton Hyundai of Carmel

Taking Advantage of the Elderly. My mother been searching for a 2021 Lexus GS300. She found what she was looking for at Napleton. It was listed on the internet for $31,500. She drove over 4 hours to get the car. When she arrived and started doing the paperwork they were going to charge her over $39,000! Thankfully, a friend of hers was with her. He started asking questions about the additional charges (over $7,000) in extras that she never asked for. They took several of the charges off after they were confronted. However, within a week of having it, the message came up that it was due for an oil change, and, it rides "bumpy"(either out of alignment/balance). They had a cleaning charge on the bill, and the windows are already fogging up on the inside. I am disgusted with their attempt to "rip her off," lack of attending to the cars needs (oil change), and poor job preparing the car for sale.

SHADY BUSINESS. Recently, I visited Napleton Hyundai of Carmel, more specifically the Genesis dealer on that property. I was interested in a used vehicle which I found while online. The dealership reached out and I scheduled a visit for the next day. The dealership indicated I should see Derek upon arriving. I live in Cincinnati so this dealership is approximately 2 hours from my house. I made the two hour drive to the dealership (I live in Cincinnati) and asked for THE "VIP MANAGER" Derek. Derek secured the keys and introduced me to a salesman named Christian. I test drove the vehicle and spoke with Derek about possibly purchasing it. Derek said he would do what he could to help facilitate the purchase. We negotiated and he said he could come down a thousand dollars but that was as low as he could go. When Derek indicated this, I was very intent on buying the vehicle. The dealership was about to close and I indicated I wanted to sleep on it and would call first thing in the morning. The following day, I exchanged texts with Christian and indicated I wanted to move forward. Christian sent a financial sheet with the numbers. I was shocked to see that the dealership had added $899 for Luxcare and $299 for wheel locks. I inquired about these charges and Christian said that he would have the Luxcare removed. I also indicated that I wanted the wheel lock charge removed. When I researched the Carfax, it indicated that the wheel locks had been installed on the vehicle along with an oil change prior to the car being placed on the market. So the dealership was charging me for the work they previously did to the car to prepare to sell it. Christian indicated that the sales manager Derek would remove the wheel lock charge but couldn't remove the Luxcare as the vehicle was already under market value (thus confirming this wasn't a legitimate product but actually a way to recoup the discount he had given me up front..) I really liked this vehicle so I reluctantly decided to move forward after the wheel lock charge was removed. I received a credit app link since I was financing a portion. I completed the application and received a confirmation email. Christian then reached out and said that the application didn't process and sent a different application. I completed the second application. The dealership checked with many different banks as I was made aware of each one on Lifelock. I asked to see a copy of the rates offered but Christian simply said a particular bank was the lowest. The rate was reasonable in todays financial climate so I agreed. Christian inidicated he would be off the following day but I would receive the payment information from Derek.in the morning. In the afternoon, Derek sent a financial sheet which had payments which were $30 more per month than the rate that I had been approved for even though the principal of the loan remained the same. I reached out to Christian and he responded a couple hours later saying Derek would change that. WHAT? Where was this additional $1800 over the course of the loan going? When Derek sent the new sheet with the correct loan payment, the fees for the loan had been increased by approximately $400 so the total number was more than we had agreed upon When I inquired about this, I was told that my state fees were more than originally thought. I had taken the day off work so that I could drive the 5 hour round trip to the dealership to take my down payment check. I was about a third of the way to the dealership when I received another numbers sheet and the numbers (vehicle, fees, and taxes) didn't even add up to the total on the sheet. I just turned around and drove home. Horrendous customer experience. Reponses took several hours each time and I was told "you are behind other customer." I know it's not possible to rate a used car salesman lower than the reputation which proceeds them. But if I could, that's where Derek at Hyundai Napleton would fall. BEWARE!

Lack of contact, lack of follow through. Sales appears to only care about getting folks in so they can close them.

PRICE LISTED WAS $32,800 AND ENDED UP AT OVER $41.000. TOTAL BAIT AND SWITCH. WAS GOING TO DRIVE 4 HOURS WITH A CERTIFIED CHECK. WATCH YOUR STEP !!

Excellent service from Juan. Been looking for vehicle for over 2-weeks. The market is not plentiful with less than $10k vehicles that are worth purchasing. Thank you Napleton. -Melinda

Horrible!!! If I could give 0 stars, I would!! For two years, we have fought with them to stand behind their word. Thanks to them, I hate my car. From the GM to the service department to sales to customer service, no one knows what they are doing. And communication... none. I will never recommend anyone to their company. We are in the process of contacting the owners!!! This is my first experience buying a car for my business, and it makes me furious.

Classic example of one hand not knowing what the other is doing. I spoke with at least 4 people requesting an itemized Out The Door price on a car they have had for several months . I started back in December. I still don’t have the requested info. You would think the way car sales are dropping the dealer would be doing everything they could to move cars.

No stars would be a better rating. We set up an appointment to look at a car. Drove 2 hours to the dealership and they had sold the car. We spoke to them at the time we left, 2 hours prior to the appointment. No one bothered to call. VERY POOR CUSTOMER SERVICE - DO NOT PURCHASE A CAR HERE

Got my car serviced great customer service and got it so quick, will definitely go back and refer family and friends.

Thank you Dean, I appreciate your great service and transparency! I love the new car. Look forward to seeing you at my next servicing!