Reviews
Employees are really friendly and nice they go above and...
Employees are really friendly and nice they go above and beyond to try to help you get into a vehicle I would recommend my friends and family to go see them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kimberly, Thank you so much for your kind words. Please let us know if there is anything we can assist you with in the future.
routine service and check electrical system
honest timely very good. I have used them for years and even though somewhat far away from home compared to other dealerships prefer it. will come back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Laffvald, Thank you so much we appreciate that so much. please let us know if we can ever assist you.
I bought a 2012 used f150. Really love the truck and it...
I bought a 2012 used f150. Really love the truck and it was only on the lot for a week. One week after owning it, I had a brake caliper lock up. The dealership was great taking care of the situation. They paid for the tow and repairs. However, the truck I bought had already had a electric bed cover that is supposed to come with a remote to work it. I called multiple times to find out if they had it or where I could find it. I ended up having to buy it my self. Also had to buy a tail light and a “puddle” light for the mirror the first week of ownership. Both cost less then $20 but in my opinion should have been taken care of before being put up for sale on their lot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
GREAT SERVICE
TODD EDWARDS IS A GREAT MANAGER & SERVICE ALWAYS TAKES CARE OF MY NEEDS! TOOK 2015 F-150 IN FOR COUPLE RE-CALLS-SERVICE PROVIDED WAS EXCELLENT
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sailorman, Thank you so much for your kind words Todd is awesome! We are glad we were able to assist you please let us know if there is anything we can ever assist you with in the future.
new car problems
Purchased a Ford Escape went out of town to Lexington NC a 2 hour trip got there than the code came on the screen telling me I need to take the car to service with luck I was only a few miles from Parkland Ford . This vehicle now has around 560 miles on it 13 days after purchase it is 3 O clock in the afternoon they put the test on could not find the problem and wanted to keep it overnight they were kind enough to give a ride to the Holiday Inn and said to call in the morning they wold pick us up. We had not taken anything for a over night stay, no restaurant at the holiday but did have Pizza delivery Next day back to dealer they tell me it has a bad cooling pump and would have to come from main Vendor it this will take 4 to 5 days to receive part (what happen in the real world of overnight shipping) Will cost ford a extra 10 to 20 dollars come on. Now I am out a Hotel bill for a new car with 560 miles and two meals on the road. Were is the service after the sale. Called dealership that I purchased car from same day had the trouble it has now been over 24 hours with no response to ask what the problem was or if there was anything they could do to assist us This is my 3rd car purchased here I think I need some of that love talked about on tv with Subaru
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Stan, Thank you so much for speaking with me. Please let me know if there is anything else I can help with.
Yes, Sir will do!
I thank you for calling me and I will appreciate anything you can do on working with parkway ford in Lexington on getting our car repaired. We have had the car for two weeks but feel as we lost one of our children we enjoy this Escape so much and as a added bonus the 42 miles to the gallon is great. Tell Randal it is still better than a Subaru once again thank you Sarah
Very good buying experience, very good salesmen and...
Very good buying experience, very good salesmen and managers, up front and honest no haggling back and forth. Best buying car experience ive ever had
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Colby, Thank you so much for your kind words. We are so glad that we were able to assist you. Please lets us know if there is anything we can assist you with in the future.
Above and Beyond
I called the dealership inquiring about a car on the lot and Brad answered. I stated my car was disabled and I was looking at a way to make it over there to purchase one. Brad offered to come pick me up in the car so I could test drive it and make my way to the dealer! Once I arrived the entire process was seamless and the fastest car buying experience I have ever had. I told others about it and it was the fastest they have heard about too. Everyone was efficient, knowledgeable and friendly. Overall great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
John, Thank you so much for the kind words! We really appreciate you giving us the opportunity to earn your business and make you part of our family. If there is anything else we can ever assist you with please let us know.
Great customer service friendly staff
Zach was very professional and very helpful. He made the process very easy. We were in and out of there in a couple hours. Best experience I have had at a dealership. Will definitely be buying from Zach and Cloniger Ford of Morganton again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dmcfarlin, Thank you so much for your kind words. We are so glad we were able to assist you. please let us know if there is anything we can help you with in the future.
I have always bought my trucks at the Ford dealership in...
I have always bought my trucks at the Ford dealership in Morganton this makes #9. They are very dependable on getting what you want and sell a great product.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jerome, Thank you much for your kind words we are so glad to be able to assist you over the years. Please if there is anything we can assist you with give us a call.
These are great people.
These people are always professional and friendly. They will do everything to meet your needs. If you are buying or need service this is the place to go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cbhinson, Thank you so much for your kind words. We are glad we able to assist you Please let us know if there is anything we can assist with any time.