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Chapman Dodge Chrysler Jeep RAM

(825 reviews)

Reviews

(825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service

Dave Colwell has been my service representative for Chapman Jeep/Dodge since I purchased my Jeep in 2012. I have come to trust Dave Colwell because he has always been honest and upfront. I will not take my car anywhere else for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Alexia, Thank you for the great review of Dave Colwell and our service department. We take pride in our customer service and we are really happy to see your kind words. Darren Gaines Service Manager Chapman Automotive Group 480-949-7600 ext 1220

Great service

We do all of our Dodge service with Chapman Dodge. Great service, email updates, good coupons to temper the cost. Friendly staff and nice waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your online review! We appreciate your feedback and will continue working hard to be your preferred dealer. Customer satisfaction is our #1 goal. Darren Gaines Service Manager Chapman Automotive Group 480-949-7600 ext 1220

Great Service

Dave Colwell is who I always look to work with on my truck. He is great to deal with and is very knowledgeable and trustworthy. He knows what I need to get worked on and gets me in and back on the road quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

John, We appreciate your feedback on Dave Colwell and our service department. Dave is a valued member of the Chapman team. We look forward to your next visit with Dave at our new facility. Darren Gaines Service Manager Chapman Automotive Group 480-949-7600 ext 1220

Service on Jeep

Dave Colwell has been my service representative with Chapman Jeep/Dodge for many years, I trust Dave and won't take my Jeep to anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Gloverinaz, We really enjoyed your review of our service department and Dave Colwell. He is a valued member of our team. Thank you so much and we look forward to your next service visit. Darren Gaines Service Manager Chapman Automotive Group

Service

Just brought my Jeep in for a couple of service recalls. Bill Wardingley was able to accommodate me on short notice. Bill was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Mike, Thank you for the review! We appreciate all feedback especially when it is as nice as yours. We look forward to your next service with our dealership. Darren Gaines Service Manager Chapman Automotive Group

Service Department

As always, Dave Colwell provided outstanding service! I can always count on great service for my Chrysler when he assists me. Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Me, Thank you for the outstanding review of Dave’s outstanding service. We appreciate your feedback and look forward to your next visit. Darren Gaines Service Manager Chapman Automotive Group

Excellent Customer Service

Dave Colwell was extremely helpful in explaining what he was going to do to fix my car. I would definitely take my car there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Sylvia, Thank you for the nice review! We appreciate your business and hope to see you for your next service. Darren Gaines Service Manager Chapman Automotive Group

Fantastic service

Went in for a quick alignment I was in and out within and hour I was very impressed with the quick service bill wardingley was very Helpful and took care of me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Mattr1993 Thank you for the nice review. We are always happy to see any feedback from our customers especially when it is a positive one such as this. We look forward to your next visit to our service department Darren Gaines Service Manager Chapman Automotive Group

Oil change

Just went in for an oil change at new location. Great bunch a guys, and eager to help. I appreciate the the service techs excellent work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Val, We appreciate your review! We strive to be #1 in customer service and are happy to see your kind words. Thank you! Darren Gaines Service Manager Chapman Automotive Group

Awesome Service!

I very much appreciate Dave Colwell. He knows the vehicles and the service process very well and he understands—and caters to—the needs of his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

Thank you for taking the time to review our service department and our associate Dave Colwell. We are happy to read your kind words. Darren Gaines Service Manager Chapman Automotive Group