Skip to main content

Toyota Walnut Creek

(150 reviews)
Visit Toyota Walnut Creek
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 10:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–10:00pm
Tuesday 9:00am–8:00pm 7:00am–10:00pm
Wednesday 9:00am–8:00pm 7:00am–10:00pm
Thursday 9:00am–8:00pm 7:00am–10:00pm
Friday 9:00am–8:00pm 7:00am–10:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 10:00am–7:00pm Closed
New (925) 478-4706 (925) 478-4706
Used (925) 478-7888 (925) 478-7888
Service (925) 357-9897 (925) 357-9897

Reviews

(150 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Walnut Creek from DealerRater.

Want to share your experience with this dealership?

Write a review

12 years ago I purchased my first Toyota from Toyota WC....

12 years ago I purchased my first Toyota from Toyota WC. Four days ago I purchased my second Toyota from them. I worked with Jen Del Prado, who found me the exact car I was looking for. The process of reserving it was simple as well as the buying process. This dealership does not charge over MSRP and they kept their word. Jen kept me well informed on the delivery date and pick up was easy, All the staff I encountered were pleasant. I wish other dealerships valued the customer experience as well as Walnut Creek does. I am a return customer and I was happy to give them my business a second time. Thank you Jen and Toyota WC for making my experience a pleasurable one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. - Toyota Walnut Creek Team

Easy and stress free buying experience. I feel that I got...

Easy and stress free buying experience. I feel that I got a fair price on my purchase as well as my trade. No games with managers or shenanigans with the finance department. Simple process and happy customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! - Toyota Walnut Creek Team

They lie they don't help people with bad credit a loan...

They lie they don't help people with bad credit a loan don't go to them thereliars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you leaving feedback from your recent experience with us, and we are sorry to see it was not an exceptional one. Please contact us at your earliest convenience so we can discuss the situation further and work toward a solution. Sincerely, Brad Barnett |GM| Bradbarnett@toyotawc.com

The best thing about this dealership is the way they do...

The best thing about this dealership is the way they do business. If you go, ask for the General Sales Manager Jonathan. He was extremely helpful finding my daughter the right car and then made sure she was working with a nice salesperson when she came in to test deice and buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - Toyota Walnut Creek Team

Mike Han at Toyota Walnut creek was great getting us the...

Mike Han at Toyota Walnut creek was great getting us the car we wanted and patient in walking us through the process. He communicated throughout the process of waiting for delivery and provided great advice as this was a first time car buyer (recent college grad). Unlike some predatory dealers, the pricing and sales process was transparent and easy. Definitely recommend customer focused dealer and Mike Han!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing about your visit with us! I am happy to hear that Mike was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. - Toyota Walnut Creek Team

Bought a used suburban. Shook hands on sale price....

Bought a used suburban. Shook hands on sale price. Started filing out paperwork. Another guy offered more while buying. The price went up. Very crooked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

Outstanding purchase experience. I sold two used...

Outstanding purchase experience. I sold two used vehicles and purchased one new one on a busy holiday weekend. In and out in three hours--smooth transaction, transparency of information, and respectful interaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - Toyota Walnut Creek Team

Justin ,19 years boy who still in school, is the best...

Justin ,19 years boy who still in school, is the best sales man I ever meet.I will visit again.They treat me well with best price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. - Toyota Walnut Creek Team

Chris and Nick couldn't have been more thorough in...

Chris and Nick couldn't have been more thorough in explaining my options and making the car buying process seamless! They were easy to talk to and I trusted the integrity of their advice. 5 stars for professionalism and kindness!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. - Toyota Walnut Creek Team

Service is always 5 stars here. They are quick,...

Service is always 5 stars here. They are quick, efficient and always on time. They explain things fully and provide full details. Every service tech is 5 stars - I have not had a bad experience in 3 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for putting your trust in Toyota Walnut Creek! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. - Toyota Walnut Creek Team