Reviews
Fantastic Sales support, Nicole was wonderful, thoughtful...
Fantastic Sales support, Nicole was wonderful, thoughtful and a tremendous help. We just purchased a 2021 Venza and are very happy. Nicole went above and beyond to help us get this vehicle, she made herself available after hours and we really appreciated. Great buying experience! I would recommend Her to anyone. Thank You Gene & Charlene
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Nicole went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! - Toyota Walnut Creek Team
Thank You!
Dru was amazing!! Super helpful and explained everything...
Dru was amazing!! Super helpful and explained everything that needed to be done during my first service visit. He provided excellent customer service which is very difficult to find these days. Thank you so much!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. - Toyota Walnut Creek Team
Excellent auto maintenance service - Prompt and polite...
Excellent auto maintenance service - Prompt and polite service, accurate estimate of cost. Service person (Brooks) is very helpful, I have been using his advice for several years now and I find his recommendations excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care. - Toyota Walnut Creek Team
I recently purchased a new Tacoma from WC Toyota. This...
I recently purchased a new Tacoma from WC Toyota. This Dealership has always gone the extra mile for me and, they did not disappoint. They were able to find and confirm delivery to my specifications for a work truck. Contacts were very responsive. They listen and make things happen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At Toyota Walnut Creek, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! - Toyota Walnut Creek Team
Prompt and polite service. Very accurate estimate of...
Prompt and polite service. Very accurate estimate of costs; free shuttle both directions. Work was completed well ahead of promised time. I was very impressed with all the staff, from the service advisor to the cashier to the shuttle driver.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - Toyota Walnut Creek Team
Friendly staff and positive customer service overall....
Friendly staff and positive customer service overall. Service person (Chris) is helpful and un-intimidating at each encounter. In terms of COVID precautions, they seem to be operating mindfully and ensuring that us customers feel safe while on the premises.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. - Toyota Walnut Creek Team
I knew what I wanted and I didn't waste anytime looking...
I knew what I wanted and I didn't waste anytime looking any further. I received excellent customer service and support. I couldn't be more satisfied with the entire transaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. - Toyota Walnut Creek Team
Best New Car Purchase Experience!
Shannon Aiken- Amazing. In and out in one hour with the price I wanted and the car I wanted. Car was waiting for me to test drive, he didn’t rush me into anything, no hidden fees or extra expenses like LoJack. Shannon even texted after the purchase to confirm everything was perfect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us! I am happy to hear that Shannon was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. - Toyota Walnut Creek Team
New car purchasing couldn’t be easier. Shannon had the...
New car purchasing couldn’t be easier. Shannon had the car I wanted ready for me to test drive at my appointment time. No pressure to add anything onto the car. Paper work finished within the hour. He even purchased a coffee for me while I waited. I’ll buy another car from this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! - Toyota Walnut Creek Team
The showroom and discovery /Sales process was well...
The showroom and discovery /Sales process was well organized, efficient and safe. My sales person, Dionysius was excellent. Dionysius quickly understood what I was looking for and showed and explained the relevant options, and Jonathan, GSM offered to help during the process if I needed anything. I really appreciated the transparency of the transaction and how efficiently Dionysius moved through the details and answered all of my questions with straightforward, honest answers. And, I love my new Venza! Great dealership, sales person and vehicle, I will definitely be coming back in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Toyota Walnut Creek was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. - Toyota Walnut Creek Team