Reviews
Jim Ellis KIA
Working with Jim Ellis KIA and the KIA Corporation to get my problems resolved wasn't as bad as I thought! First class customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your comments keep us motivated and working hard for all our guests, Linda! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
Very Pleased!
Very pleased getting in for an impromptu, yet overdue service visit; Cford got me scheduled within 30 mins of arriving. Thank you for the prompt service within your location by everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear we were able to take care of you! Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jim Ellis Kia
Satisfied with previous sales (February 2019) and more recently the first service (free oil change) at 5000 miles. First new car in 13 years, and I love all the technology.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance!
Problem not fixed first time. Had problem again 1 week later
Returned car after saying they fixed problem. 1 week later had same problem and had to have car towed it because of Electronic Power Steering problem and was not drivable. Trying to get an answer to the service desk was hard to get. They transferred me at which time no one answered at the number I was transferred to. Tried calling back to service desk and no one answered.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Mary, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We strive for a 5-star experience with every call and visit and we are disappointed we failed you in this instance. We know that it is frustrating to not have clear communication and follow-up. We will be working diligently to implement processes to correct this in the future. I have made my sales and service manager aware of your situation, and again I apologize for any inconvenience. Please give me a call when you get a moment so that we can go over your visit in detail and work on a resolution. Amber Turner Reputation Manager 770 362 1261
Low pressure sales, friendly salesman (Larry...
Low pressure sales, friendly salesman (Larry specifically), incredible warranty. I’m very happy I bought my New Kia Sedona there. love all the options. I would highly recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to read such wonderful comments about your recent experience with Larry! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
Speedy greeting. Wasn’t overly pushy about recommended...
Speedy greeting. Wasn’t overly pushy about recommended service. Wait was not too long for the services. Enjoyed some coffee and worked remote. Would be nice to have some blinds that pull down to block the sun by the tables.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, thank you; we appreciate your feedback about your recent service experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Good Service
Great customer service overall. I did not encounter any bad experience during my last visit. Diana did connect to the customer and does her job well. Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, your positive review means a lot to us and we’re happy we could help you! If you're ever in need of more help, please let us know. Take care.
Easy and Quick
Alex at Jim Ellis went out of his way to help us get the exact model and color of vehicle that we wanted. He was so knowledgable and worked with us every step of the way. Super easy. Would definitely recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Fast & Courteous
I had my car in the repair center for a warranty issue. The technicians that assisted me were extremely courteous and helpful. They kept me updated along the way and even offered assistance in getting back to the shop to drive my car home. The service was incredible. They worked with me every step of the way! They listened to all of my concerns and addressed each one. I'm very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your service needs. Please don't hesitate to call if you'd like further assistance.
Wonderful Experience
Alex and I communicated several weeks during my search. He was always patient and never tried to rush me to buy. Once I finally decided on the car the process went smooth. I will definitely recommended him to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Alphonse, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!