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Jim Ellis Kia of Kennesaw

(6,801 reviews)
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00am 7:30am–7:00pm
Sunday Closed Closed
2022 consumer dealer award
View 7 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(6,801 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Kia of Kennesaw from DealerRater.

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The best service from Lavar

Very helpful and kind. I feel important and very happy how Lavar did the whole service process. Very attentive on what their customers need. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jim Ellis Kia of kennesaw is the best! The workers here...

Jim Ellis Kia of kennesaw is the best! The workers here are always on point. Fast, friendly, and reliable service. I would definitely recommend anyone to this dealership for sl your car needs, questions, services, or if you're looking to lease or finance. The best part about this dealership is that they make you feel welcomed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Outstanding & Pleasant

Courteous .Friendly. Knowledgeable, Prompt!! was greeted with pleasant & smiling service persons. Service persons were willing to listen to what was going on with my vehicle. That was very important to me. Thank You Ms. D. Bell. p

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They were crazy thorough

So my son said he just needed a new key but he needed an oil change and a tire alignment that we would not have known about if they didn’t tell us Great work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love my KIA

I had another great experience at Jim Ellis KIA and I attribute it to Lavar's excellent service! I would highly recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service! From the moment I walked in...

Excellent customer service! From the moment I walked in the door, I was greeting and felt welcomed! They explained everything they would be doing to my car and the cost!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It took an eternity to simply make an appt!! About 1.5...

It took an eternity to simply make an appt!! About 1.5 weeks. Left a couple messages for someone to call me back to schedule and no one ever did- would give 1 star only for that. however, once I was finally booked the service folks were friendly and efficient . My only complaint... use steering wheels covers! Mine is always so grimy when you guys return the car to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Up selling

Dealer tried to upsell me for things I did not need for a BRAND new car Service staff thinks I do not know anything about cars and tries to reccomend things I KNOW are not needed

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Love Jim Ellis

Always a pleasure seeing Diana when I get my car serviced. Never had any issues with my car after a service. I would recommend going to Jim Ellis if they have a KIA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Awesome experience!

After having my car towed in, it turned out that I needed a new engine (which was covered under the warranty. My service rep was Diane Bell. She was very helpful and friendly. She let me know right away that my engine had to be replaced and immediately set me up with a car rental. The car now drives as good as the first day I bought it. Between Kia's warranty and the service I received from Jim Ellis, Kia will always be my first choice when purchasing another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.