Reviews
The best service from Lavar
Very helpful and kind. I feel important and very happy how Lavar did the whole service process. Very attentive on what their customers need. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim Ellis Kia of kennesaw is the best! The workers here...
Jim Ellis Kia of kennesaw is the best! The workers here are always on point. Fast, friendly, and reliable service. I would definitely recommend anyone to this dealership for sl your car needs, questions, services, or if you're looking to lease or finance. The best part about this dealership is that they make you feel welcomed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding & Pleasant
Courteous .Friendly. Knowledgeable, Prompt!! was greeted with pleasant & smiling service persons. Service persons were willing to listen to what was going on with my vehicle. That was very important to me. Thank You Ms. D. Bell. p
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They were crazy thorough
So my son said he just needed a new key but he needed an oil change and a tire alignment that we would not have known about if they didn’t tell us Great work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I love my KIA
I had another great experience at Jim Ellis KIA and I attribute it to Lavar's excellent service! I would highly recommend this dealership to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service! From the moment I walked in...
Excellent customer service! From the moment I walked in the door, I was greeting and felt welcomed! They explained everything they would be doing to my car and the cost!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It took an eternity to simply make an appt!! About 1.5...
It took an eternity to simply make an appt!! About 1.5 weeks. Left a couple messages for someone to call me back to schedule and no one ever did- would give 1 star only for that. however, once I was finally booked the service folks were friendly and efficient . My only complaint... use steering wheels covers! Mine is always so grimy when you guys return the car to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Up selling
Dealer tried to upsell me for things I did not need for a BRAND new car Service staff thinks I do not know anything about cars and tries to reccomend things I KNOW are not needed
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Love Jim Ellis
Always a pleasure seeing Diana when I get my car serviced. Never had any issues with my car after a service. I would recommend going to Jim Ellis if they have a KIA.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome experience!
After having my car towed in, it turned out that I needed a new engine (which was covered under the warranty. My service rep was Diane Bell. She was very helpful and friendly. She let me know right away that my engine had to be replaced and immediately set me up with a car rental. The car now drives as good as the first day I bought it. Between Kia's warranty and the service I received from Jim Ellis, Kia will always be my first choice when purchasing another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair