Reviews
Genuinely good
Always polite. The employees here, especially my service manager Robbie, are extremely nice and have positive energy. I’ll be buying my next vehicle from here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about our staff! We are looking forward to working with you in the future!
Pleasant
Easy to schedule and friendly staff. Cleanliness and beverages provided. Available cell phone plug access and umbrellas for the very rainy day. Smiles and have you been helped questions was very welcoming!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Awesome!
James met me outside the door, he was friendly, professional, attentive, and had caring eyes and a compassionate smile. He made car buying pleasant and was very supportive and intuitive to my financial goals. It was a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind words and congratulations on your new vehicle! If you have any further questions, please don't hesitate to reach out! Take care!
Great Experience
Had the best experience, Leanne was super nice and very helpful! My recall was fixed very quickly, which I appreciated! Would definitely recommend to any Kia owner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your comments keep us motivated and working hard for all our guests! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Very Good
Need to update website the best service advisor is not on list Renee Vanvalkenburg, she knows what she is doing and takes care of customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good quick service
Service was excellent. Leanne took good care of me. I'll definitely be back. Got oil changed and tires rotated. No complaints from me. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello William, thank you for taking the time to let us know about your experience with Leanne! Please let us know if there is ever anything else we can do for you! Safe travels!
Awesome
Service was fantastic amd the people were very friendly. The price was very good and the place was very clean. The other thing that I like is if there is something else wrong with your they let u know
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your wonderful feedback! We're so pleased to hear that you had such a positive experience with our team. Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance!
Good experience
Dianne Bell provided great service during the routine visit for service maintenance. Kept me well informed from start to finish. Very friendly, knowledgeable and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Brenda, it is great to read such wonderful comments about your recent experience with Dianne! Our team is dedicated to providing top-quality service, and we're so happy to hear that your visit reflected this. We are always more than happy to assist you if anything else comes up. Take care!
service
Robert was very nice. Did recall on air bags. Ask to replace bulb on tail light and it would be $25.00. Thought this was horrible. Thought they would just stick it in for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!
Trip to Kia
Lavar goes above and beyond to ensure Kia owners have the best experience while getting our cars serviced at the Cobb County location. On multiple occasions Lavar has taken the time to make our service appointments stress free as possible with making us feel comfortable and helping to resolve any issues with the help of other employees; starting at the time we arrive to the time we leave. He truly is one of the best employees at this location. Feeling comfortable with staff you can trust with your vehicle and receiving fare prices at the service center has made me very satisfied as a customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out! We hope you have a wonderful day!