Rainbow CDJR of Amite

Had to call 2x but someone contacted me back after 2nd call. Problem Resolved on my own.

Mrs. Lynn, Kristin, Cory, and all the staff are approachable, and always go the extra mile to get me going right. Great service team.

Brought truck in for manifold leak with the intention of replacing the headers while y’all were extracting broken bolts. We asked if they could use the headers we had already purchased and it was agreed. I was given a quote I was happy with and my son left the truck there. After the truck was there for 3 weeks because of necessary tools needing to be ordered and trouble extracting broken bolts y’all informed me that you could not remove last bolt and I had 2 choices. To purchase more parts or send components out to a machine shop so they can remove the bolt which was a significant amount more than the quote. Thousand plus don’t remember accurate numbers. I then told them we were going to come get the truck with the broker bolt and pay the for the repair that was not completed. My son picked the truck up on Saturday and the following day before he was headed back to college we were going to change the oil and when I popped the hood and went to remove the dipstick it was barely attached and oil was leaking where it attached at the bottom. The next day I had my son drop it off and I called asking to speak to the manager. The service manager called me back a couple hours later and apologize for the truck leaving your shop in that condition. He then told me that he was going to make everything right and fix the dipstick leak and finish the job it was in there for initially so I told him that I appreciated that. A couple weeks later they called me and said that they had finished the job so I had my son drive back from Ruston again to pick it up on a Saturday. He drove back to school the following day and he got under the truck cause they told us that the new header had a hole in one of the welds but in reality it was where the mechanic had run a drill bit into it and there was also a bolt that was stripped off and sitting in one of the holes hand tight. I sent the pictures of all of that to the service manager and he told me that I could bring the truck back but I am not and I will never be back to do business there. I understand the job was has but if you didn’t have enough competent people to do the work you should have never agreed to do the job.

Rainbow Chrysler Dodge Jeep Ram of Amite has an exceptional service department known for its knowledgeable and friendly team. They prioritize customer satisfaction by ensuring efficient, maintenance and quick resolution of issues, while keeping me informed throughout the process. I highly recommend their services for anyone in need of car maintenance.

Staff was nice and friendly. Kristen always kept us informed of what was going on during our repair.

Daimon and Taylor made the experience the best I have ever had at a dealership.

Very understanding and professional. Easy going and a smooth process throughout the whole process of my purchase

This is my second purchase with rainbow in Amite, La and it was five star!

The staff was wonderful. I’d definitely recommend Rainbow to family and friends. Daimon did a fantastic job with answering all of my questions and concerns and made me feel at home.

Very nice and professional crew. Wasn't the normal "pushy car salesman" you would expect from a dealership. 10 out of 10. Will definitely be the first dealership I look at next time I buy a vehicle.