Reviews
Didn’t wait to long. Service was very good. I liked that...
Didn’t wait to long. Service was very good. I liked that was able to wait in the Kia service lobby. Thank you... Stacy W
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Stacy. We're happy to hear our service team was able to accommodate you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Quality vehicles and exceptional customer service....
Quality vehicles and exceptional customer service. Brandon P. , Erik and Sean(or shawn) went above and beyond to accommodate me and to get me approved for a vehicle that meets my needs . I drove in with a 2007 Chevy equinox almost 160,000 miles and left in a 2021 Kia forte with NONE. To God be all the Glory but they were a great help and highly recommend Sunset Kia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new 2021 Kia Forte, Vanessa! Here at Sunset Kia of Auburn, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience with Brandon, Erik, and Shaun here with us! We appreciate your five-star review, Vanessa! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
We had been to another dealership. They were not very...
We had been to another dealership. They were not very informative on some questions we asked. Sunset was very informative on our questions. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us this fabulous, five-star review! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Austin and the team were very helpful and made the...
Austin and the team were very helpful and made the process of purchasing my first car on my own very painless and smooth from the trade in to driving away in my “new” vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! I'm glad to hear that Austin was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new purchase, Sandi!! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
First day nobody came out to help.or ask me if I was...
First day nobody came out to help.or ask me if I was interested in car.so I left was a little mad. I came back the next day because of being local and trying to keep in my community business. Then john came out I let him know what happened the day before .because of him I stayed and purchased my 2022 stinger gt1 .I would hope when I come in to do oil changes .I will be taken care of.I did decide to spend my cash there after john took care of things
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your brand new 2022 Stinger gt1! Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with John, and we're so glad you decided to come back. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
We were very impressed with the whole experience of...
We were very impressed with the whole experience of buying a car with sunset kia! We called in advance to make sure both cars we wanted to drive were available Brady was very welcoming , accommodating, and knowledgeable of the cars features! I'd definitely come back and buy again... thanks so much sunset kia I love my 2021 seltos!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, it's fantastic to hear that we provided you with great customer service while assisting you with the purchase of your new Kia Seltos! We truly appreciate the opportunity to do business with you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Dean was a great help both over the phone and when I was...
Dean was a great help both over the phone and when I was at the office. Steve was a great help, too - very friendly! One thing however was with regards to the service. The is the second time I have had my coolant flushed. Both times there has been a mess when I open the hood. Dried coolant splattered on different parts of the engine. I would just appreciate if it was wiped up. It also leaves a bad impression the service was rushed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback! We are glad that you found your experience with us to be an overall positive one at Sunset Kia of Auburn. Please don't hesitate to reach out to us at wecare@sunsetautofamily.com if you would be willing to discuss your concerns in more detail, we would appreciate the opportunity to learn more and see if there is anything we can do to turn this around for you. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
We had a great experience purchasing our 2021 Seltos at...
We had a great experience purchasing our 2021 Seltos at Sunset Kia of Auburn. We worked with Nate and Patrick and were impressed with their professionalism and knowledge on the vehicles we were interested in. They made us feel very comfortable and we never felt pressured. I would highly recommend purchasing from sunset for their customer service and price. I will be referring my friends and family to Sunset.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ryann, Thank you for sharing your experience with us! We're happy to hear it went well working with Nate and Patrick and hope you enjoy your new 2021 Seltos! We truly appreciate your feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
The whole experience was amazing. The only thing I would...
The whole experience was amazing. The only thing I would suggest be different is when a car goes to detailing they should put floor mats in their places and not leave them in the trunk
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Friendly, professional service. My appointment time is...
Friendly, professional service. My appointment time is always spot on and they keep.me informed as to the estimated time of completion. I also appreciate the car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Jeniffer and our team, and for taking the time to leave us this wonderful feedback! It is great to hear that the carwash provided was appreciated. It is important that when you leave our dealership you leave feeling like it was a positive experience. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!