Reviews
Overall the service was good service. Flexibility on how...
Overall the service was good service. Flexibility on how to communicate through email, phone and text. Not overly pushy. We were able to negotiate a good deal for both parties.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Sunset Kia of Auburn are glad to have you as a customer. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Nate was great. Was able to work with me to get pretty...
Nate was great. Was able to work with me to get pretty much everything I wanted. made it quick and easy. Would recommend to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are so glad that Nate had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I'm always impressed and happy with the worked performed...
I'm always impressed and happy with the worked performed on my kia sorento there work is excellent and my vehicle feels solid and brand new
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
We had an amazing experience purchasing our new 2021 Kia...
We had an amazing experience purchasing our new 2021 Kia Sportage at Sunset Kia with Cody, Bryan and Reese - the dream team! We first connected with Cody Taylor through Internet Sales. He was responsive and informative without being overly aggressive. When we dropped by the dealership to meet him in person and take the car for test drive, Cody was very friendly and knowledgeable about all the Kia products. He appears to easily make authentic connections with his customers which really highlights that this dealership has been family owned for many years. Were able to negotiate a fair and reasonable price for our new 2021 Kia Sportage that included a reasonable trade-in of our older Sportage. The 2021 Sportage is fully loaded and Cody patiently went through all the features which was very helpful. We highly recommend Sunset Kia and be sure to ask for Cody!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. We’re here for you anytime! We hope you continue to enjoy your 2021 Kia Sportage! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
It was good was good customers service you guy give me. I...
It was good was good customers service you guy give me. I really appreciate it. The only think I want to comment is there is no TV in the waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Jennifer went above behind what I expected in service....
Jennifer went above behind what I expected in service. Thank you Sunset Kia! I will return for service on my kia from here on out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jennifer to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Jennifer is hands down the BEST 'people person' you have!...
Jennifer is hands down the BEST 'people person' you have! Her attention to detail and professionalism keeps us coming back! Thank you Jennifer :-) see you next time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for Jennifer! We look forward to sharing your compliments with her, and please don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
Dean is always friendly & keeps me updated on how my...
Dean is always friendly & keeps me updated on how my service is going & how long it will take. They only problem I have is I bought a 2020 telluride & have never got something comparable when I needed a service loaner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy that Dean provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!
I had an appointment to have a new key made and not only...
I had an appointment to have a new key made and not only did it take 2 hours the cost was $40 more than originally quoted. The lady that helped me was very professional though.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Lindsy, We're very sorry to hear that you didn't have a more satisfying experience and apologize for the unusually long wait and the miscommunication regarding the price of your new key. We are happy to hear, however, that you found our service representative to be professional. If you would be willing to reach out to us directly at wecare@sunsetautofamily.com, we would appreciate the opportunity to try and find a way to turn this around for you.
I have been going to Sunset Kia of Auburn for several...
I have been going to Sunset Kia of Auburn for several years now and have always had good service. During Covid they have seats separated by 6 feet and everyone I saw was wearing masks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Matt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!