Chrysler Dodge Jeep of Englewood Cliffs

Great experience. Was referred to Ricky. Everything moved smoothly and quickly. When I had to delay a few days, they didn’t hard sell me. They worked with my schedule. Highly recommend.

Very helpful. Charmaine hoilette was terrific. Everyone involved did their best to make things go smoothly.

The appointment was very smooth. The employees were very nice and accommodating. They gave me a space to work also.

My wife and I enjoyed working with Eddy and Team. Ed went out of his way to help us find the right vehicle for our expanding family.

My visit to Chrysler Dodge Jeep Ram of Englewood Cliffs this January is hands down my best auto purchase experience in 30 years. Elias Urquia in sales was super informed, engaged, and responsive to my requests and inquiries. I was coming out of a Jeep lease from another dealership, and he helped me decide on the model Jeep I wanted, explained the ins and outs of the hybrid line, and gave me the multiple discounts and rebates that I had already researched without asking, plus he found an additional discount I was unaware of. Once he gave me a total price and lease amount, I went home and did my pricing studies online (various lease calculators, etc) and came back with a well-researched counteroffer. Elias was able to get my counter approved quickly, and we went to close. Meeting with the finance managers is usually my least favorite part of the car purchase/lease process. I generally find them to be detached and stiff, hard-nosed, and a little pushy with the after-sales. Finance manager Jose Bayona changed that perception. Jose was delightful to deal with and had an excellent demeanor, making the process (now all digital) go as smoothly as possible. He was very tactful about various extended warranty offerings, and while I have never ever purchased any in the past, I purchased one from him at a discount. Chrysler Dodge Jeep Ram of Englewood Cliffs handled my old Jeep return (though it was a different dealer/finance company) plus plates, registration, etc, and had me in and out of the dealership in record time. Overall, it was the smoothest and best auto sales experience I’ve ever had.

I recently had a highly disappointing experience with the Chrysler dealership at Englewood Cliffs. The collision person brought my vehicle in for repairs as it can only be done at the dealership, and what ensued was a four-month ordeal of frustration, unfulfilled promises, and unnecessary charges. The repair manager was Mr Baglione. The car was moved to the dealership on July 6th 2023 and they kept telling me that the parts were back order until Sept 20th and all of a sudden everything got changed and Baglione claimed that everything was fixed as of July 16th and insurance did not approve the suppliments and now they are charging the insurance with a storage fee for an unfixed vehicle.Insurance denied the claim for storage, and I had to get consumer protection involved to get the car out of the facility. They kept the car for 4 1/2 months. Finally moved to Yonkers, and the car was fixed within 6 weeks. The delay was due to updates that were not done in the past 4.5 months, and batteries got dead. So beware of the facility, and especially the service manager. This was a lesson for both me and the collision person. Never go to this dealership for anything. Such fraud that they want to get the money from insurance.

I'd been wanting a Jeep for years, nevertheless every single time I went to a Jeep dealership I was met with less than friendly sales personnel. Every single time I was treated as if I could not afford the product or as if I was not worthy of being there. I had seen it in movies, but I never thought it would happen to me. BUT this was NOT the case at Englewood Cliff and with Elias. He was kind, patient, and above all transparent without the need to be rude. He spoke clearly and explained everything in detail taking his time to make sure we felt comfortable and at ease. This was important specially because of our last experience. We didn't tell him anything about what we had gone through before, so his behavior and treatment was genuine. I tend to be those type of customers that will keep going to the same place just because of service and I will definitely come here again. He was fantastic. Thank you Elias and thank you Englewood Cliff Chrysler, Doge, Jeep RAM dealership from the bottom of my heart for make my dream car purchase a reality.I recommend this place to anyone who wants to receive outstanding customer service and an even better car buying experience, Ask for Elias.

Avoid this dealership, save yourself. They are horrible and do not care about you. They will force any vehicle on you at any price.

Ive got a lease here in 2021. The sales person were awesome until I closed the deal. After that. I try calling and leaving messages. Never returned. Service is horrible. 3 times I came by never waited less than 6 hours. ( the couple hours they say when you ask how long is it gonna take is a lie ). Even for the most simple service. I made an appointment. And got an email confirming. When I arrived they said I had no appointment. That o should speak with them directly not the call center. Try some place else. I would give zero star for this. Never ever coming back.

DONT BUY YOUR CAR HERE. ESPECIALLY DONT BRING IT TO GET SERVICE HERE. THIS PLACE IS LITERALLY BELOW BOTTOM TIER WHEN IT COME TO CUSTOMER. I BROUGHT MY VEHICLE A RADIATOR LEAK AT 5K THEY LIED AND SAID IT WAS DUE TO "ROCK THAT HIT THE FAN" MY VEHICLE HAS BEEN THERE FOR ALMOST 2WKS AND IF YOU WANT INFORMATION ON YOUR VEHICLE YOU HAVE TO CALL THEM. THEY LITERALLY WILL NOT CALL YOU TO GIVE YOU ANY UPDATE. THIS PLACE IS LITERALLY THE PITSSSSS