Reviews
HOW IS THIS COMPANY IN BUSINESS?
This company is a scam, No other explanation needed. I know I am a good customer and willing to pay asking but they deemed it necessary to try to scam me.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
John, we apologize for the negative experience you encountered with us and want to look into this incident. Please email me with your best form of contact at mateo@hgreg.com so we can take necessary action. Thank you.
Awesome Service and Amazing Prices
Walked in knowing exactly what I wanted. The sales rep was nice, professional and very helpful. Got an awesome for an amazing price!! Definitely coming back to buy another car!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Cristina, Thank you for your review! We greatly appreciate your feedback and are happy that your purchase experience was so positive! Our customers mean everything to us. We hope you continue to love your car for many years to come, and we see you in the future. Thank you.
Worst experience ever
I was approved to finance a car 2/28. After leaving the lot the car tires needed air. A few days later the car began stalling and then wouldn’t crank. Neeeded a new battery. Also brakes began to squeak 2 days later. 3/09, I get text stating the bank decided not to finance the car and I had 24 hours to return the vehicle. The dealer also stated that they were going to deduct .50 cent for every mile added to the vehicle.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Shaun, we apologize for any inconvenience you may have experienced and would like to look into this for you. Please email our Customer Success Manager at mateo@hgreg.com with your contact information and more detail about your situation so we may assist you. Thank you.
Great experience
I was able to get the car I wanted with a great price and condition. Purchase was efficient and service was fantastic. Dairo was courteous and I never felt forced to make the purchase like some other dealers I dealt with. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review Jonathan!
"Excellent Greeting from the Start "
My experience with Carolyn Sanchez was phenomenal..she was attentive,professional and knew every detail about the vehicle she showed me. Great asset for company. My best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Nilda, thank you so much for your feedback! We love to hear from our happy customers and hear about the great experiences they have with our Sales Associates. Congratulations on your car purchase!
Best selection and knowledgeable sales staff
A friend recommended that I look for a used car at H Greg and I am so glad I took her advice! My sales rep, Butch, at the Orlando facility was extremely knowledgeable. He kept in touch with me via texts to share new cars that would meet my criteria and was so accessible and responsive! The entire process was so smooth and efficient from start to finish! I am so happy with my new “used” Q50. Thank you Butch!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Sharon, thank you so much for your feedback! We love to hear from our happy customers and hear about the great experiences they have with our Sales Associates. Congratulations on your car purchase!
Didn’t expect to purchase anything!
Had a great experience at this dealership! Never felt pressured at all. Alex Cortes was so knowledgeable and EXTREMELY patient with my husband and I. Thank you Alex! We are so happy with our purchase! I will definitely refer this place and refer Alex!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, We stand behind our redefined car buying process and appreciate your positive review. Purchasing the car of your dreams should be easy and in a stress-free environment! Thank you so much.
FRAUD ALERT
FRAUD ALERT - NO 3 DAY Guarantee!!! Blatant false advertising, submitted for investigation to the Florida Attorney General. READ THE CONTRACT you are buying a car WITHOUT a 3-day guarantee and anything they tell you or on their website is false advertising and almost comical because its such a blatant lie but what else do you expect from a used car dealer who knows nothing about their vehicles and blasts samba music. They spent 3 hours with 2 'managers' trying to convince me to drop $24,000 by signing their agreement that in bold letters makes a final AS IS sale with no guarantee.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we do have a 3 day/300 mile policy. We offer this so customers may have the opportunity to bring their car to a trusted mechanic and have it inspected or if you decide the car is not a right fit. We also offer added warranties and some vehicles still have their factory warranties to give you a peace of mind! Please email me at mateo@hgreg.com if you have any questions.
Kia Optima
Moises was a wonderful guy. He worked with us very well and i appreciated everything he’s done for me and my mother. Very polite and kind , whatever we wanted he made sure we were satisfied. Ms. Catherine another great salesperson recommended him to us and he was such a 5 STAR.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey Lakeveau, we are happy you had a great experience with us! Thank you for your review and for recommending us. We look forward to seeing you in our dealership again in the future.
CAN NOT GET A TITLE TO MY CAR
purchased a car and I can not get the title from HGreg. They shipped the vehicle across the country with no paper work. They never had the title when they sold the vehicle to me. Its been a mess that has been on going for three weeks.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey jscott, we apologize you are having a negative experience with us. Please email me at mateo@hgreg.com with your best form of contact so I may be of assistance and help you receive your title! Thank you.