Reviews
luis vazquez
Went to HGreg, ran into Luis. He was very helpful and worked with MY needs not his own. Happy to recommend him to anyone going forward.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review! We appreciate the kind feedback about Luis and hope to see you again at HGreg Orlando. Safe travels!
sean k
It was great he gave a thorough explanation of everything. Great customer service and everything was done in a good timely manner. Thank you very much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nayda, thank you for the review! We are so glad to hear that you had a successful purchase experience working with the HGreg Orlando team. Drive safely, and we hope to see you back again down the road!
They don't accommodate travelers or do uplkeep
I went through my credit union to finance a hgreg car. I drove 3 hours from Orlando to Miami. For a nearly a 40k car and they wouldn't even accommodate me with delivering the car to the hgreg closer to me . Said they didn't deliver. But I happen to know that if you find a vehicle at another hgreg you could pay 150 to have the car brought closer. So I have to go and drive the car from Miami to Orlando area and there goes the 300 miles. That they didn't even offer to extend. And here is the worst part. I bought a maserati who's warranty had just run ot and it approached the 4 year maintaining. Their so called point inspection does not include keeping up with the required scheduled routine belt replacements and tune up. So you mean to tell me I spent 40k on a high end vehicle that you pretended to do a thorough inspection but forgot to mention oh by the way.. as soon as you spend your money now you have to go to the dealership and spend 2k. Because we didn't do it although we knew it was due. But they are all about safety? Please.. my advice spend the Xtra to cut a certified one at a real dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We use reviews like these to learn and grow, and we appreciate you sharing your experience with us. Customer satisfaction is our top priority and it is disappointing to see that your experience in sales was anything less than stellar. I would like to see what I can do to improve your experiences going forward and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Christian Reinhard Paul - General Manager - 786-697-1408
LUIS VAZQUEZ
I had a great experience with Luis Vazquez @ HGreg, he was very informative and helpful, great customer service. I would highly recommend to anybody looking for a new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eddy, thank you for the review! We appreciate the kind words about Luis and hope to see you back again at HGreg Orlando. Safe travels!
sean k
everything was nice and smooth here, they have a great proccess which makes it easy here. I will dfinitelt be back for a future purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the review, Dan! We are so glad to hear that you had a successful purchase experience working with the HGreg Orlando team. Drive safely, and we hope to see you back again down the road!
LUIS VAZQUEZ
Came in to Hgreg to view some cars, Luis introduced himself and took us under his wing. I am so grateful for all the assistance and kind attention his provided to my husband and I.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matty, thank you for the review! We are thrilled to hear that you had a successful purchase experience working with Luis and the HGreg Orlando team. Drive safely, and we hope to see you back again down the road!
Rip off / bismark Colombiet
I purchased a vehicle and I have come to find that the extended warranty that i purchased is actually four different warranties. Worse is that these charges are listed differently with different names throughout the paperwork. The “maintenance warranty” does not cover maintenance but mechanical break down. The service warranty only covers electronics. The tires warranty actually covers interior for cloth interior and my vehicle has leather. I fell so ripped off and misled. The lien holder was shocked because this dealer is a partner to ally and they never offered me ally’s warranty product.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Maria, it's never our intention to mislead or misinform our customers, and I sincerely apologize for any misunderstanding in regard to our extended warranty. I would like to step in and offer my assistance here so that we can clear up any confusion. I will search for your contact information, but in the meantime, please also give me a call when you have a moment. Thank you, Christian Reinhard Paul - General Manager - 786-697-1408
LUIS VAZQUEZ
Transparent and honest feedback! Great guy, knows how to communicate and talk through the things customers need to know. Buying a car isn't easy, but Luis makes it easy!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this great review of HGreg Orlando, Gabe! Our team is dedicated to making the buying experience as easy as can be, so it is exciting to hear that Luis exceeded those expectations. He will appreciate your praise. Enjoy the new ride!
sean k
Cars available for every budget. They have a large inventory and let you browse the car park. No pressure to buy. The process is easy and fast. Great staff!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Philippe, thank you for the review! We are so glad to hear that you had a successful purchase experience working with the HGreg Orlando team. Drive safely, and we hope to see you back again down the road!
LUIS VAZQUEZ
I ran into Luis at H Greg, he was awesome! Very knowledgeable and friendly. He is definitely who you would want to see at HG Greg!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review! We appreciate your business and will be sure to pass on the kind words to Luis. Safe travels! - The HGreg Orlando team