Reviews
Unfortunately, I had a bad experience.
Unfortunately, I had a bad experience. I purchased a car over the phone. And a friend drove it to me. The car smells so horrible, they put a disenfectant in it and it was rubbed into every pore of the car. I have tried everything to rid the smell, but it is stuck on it. My head pounds when I go near the car, you can smell it from 15 feet away. I wheeze and cough when in the car, it is BAD. I"m sure the car was smoked in, that is why it had to be disinfected, they tell me otherwise, but the smoke smell doesn't lie.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ms. Castellano, our records show you live in New Jersey and your friend Jennifer approved the vehicle and purchase locally in reference to your 2022 Kia Soul. We apologize for any inconvenience. Our best recommendation is to seek a local detail vendor who may be able to address your concerns. Please feel free to contact our Operations Manager Peggy Roberts at 910-798-4706 to discuss your concerns. Thank you
The dealership is easy to get to.
The dealership is easy to get to. It is clean. The customer service was exceptional. I was very pleased with my experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star review and gracious comments. It was thoughtful of you to rate our Service Consultant, Sam Weisman, so highly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.
everyone in service department is professional, friendly
everyone in service department is professional, friendly and helpful. however......this is the second survey that you have asked me to submit from my last visit.. if i have any complaint it is the emails that come after the service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the repeat survey requests. Thank you for the high marks and gracious comments. We are here if you need us. Thanks again.
I felt like the dealership was average.
I felt like the dealership was average. I felt like I was forced into purchasing cleaning supplies for the used 2021 KIA Telluride at a whopping price of $695. I also believe the Wilmington KIA is practicing true "Capitalism" by selling KIA above the suggested Retail price.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Mr. Roberts, we are here to help. Our Operations Manager Peggy Roberts just left you a voice mail. Her direct line is 910-798-4706. We look forward to your call. Thank you
Pleasent sales team Easy to work with and knew how to
Pleasent sales team Easy to work with and knew how to show the cars and details.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate the five star review and compliments for our team. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!
I have over the times always been welcomed with a smile
I have over the times always been welcomed with a smile and treated other than just another customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! Thank you! We appreciate the gracious comments and high marks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Great customer service and friendly employees l would
Great customer service and friendly employees l would recommend them anytime. Happy blessed holidays to all and remember the reason for the season.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star review and gracious comments. We wish you "Happy Blessed Holidays" as well. We appreciate the gracious feedback and high scores. Thank you for choosing Coastal Kia!
Everyone is so helpful, professional and very courteous!
Everyone is so helpful, professional and very courteous! I recommend Coastal Kia to everyone. ALWAYS EXCELLENT SERVICE!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! Thank you for the high marks and compliments for our service team. We love the feedback including, "always excellent service!" It was thoughtful of you to go online and rate your recent experience. Thanks again!
Cody was awesome and respectful.
Cody was awesome and respectful. Very knowledgeable about the vehicle. Dealership was great and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations! We sincerely appreciate the five star review and high praises for our Product Specialist Cody Hamilton. We love the feedback including, "very knowledgeable about the vehicle." Thank you for choosing Coastal Kia. Enjoy!
Quick Courteous service, kept me up-to-date on the
Quick Courteous service, kept me up-to-date on the process and made offers and recommendations to improve my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the five star service review. We appreciate the high marks and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!