Reviews
Jan was super helpful during the buying process, kind,
Jan was super helpful during the buying process, kind, and willing to work with us to come to an agreement that made sense for both us and the dealership!
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you Briana! It was thoughtful of you to mention Jan Ramos by name. We love the feedback including, "Jan was super helpful during the buying process and willing to work with us." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Stress free experience with the service departmen.
Brought my Kia Sorento in for a oil change and Bob Tomlin who is my service writer was absolutely fantastic. He got me an appointment quickly, checked me in quickly, kept me updated throughout the process. He also had my car delivered to me at work and made sure it was nice and clean when it arrived to my work place. I recommend Bob Tomlin and Kia Service to anyone who has service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Tina! We sincerely appreciate the amazing testimonial and high recommendations. It was thoughtful of you to mention our Service Consultant Bob Tomlin by name. We are thrilled to hear he exceeded your expectations. We love you were able to take advantage of our courtesy concierge service. Thank you for choosing Coastal Kia!
One of the finest car dealerships I've ever dealt with.
One of the finest car dealerships I've ever dealt with. All of the associates are true professionals and courteous in their customer treatment.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "one of the finest car dealerships I've ever dealt with." Thank you! It was thoughtful of you to go online and rate your recent experience. Please call us if you need anything. Thank you for choosing Coastal Kia!
Had a very good experience.
Had a very good experience. Everything went smoothly and timely. We were in and out with no issues. Everyone involved was great.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! Thank you for the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "had a very good experience, everything went smoothly and timely." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.
Awesome buying experience
Jason Dodd was super helpful throughout the entire purchasing process! We absolutely love our new Kia Carnival and highly recommend him, and the whole Coastal Kia Team, for anyone looking for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Kim! We sincerely appreciate the high recommendations and compliments for our Product Specialist Jason Dodd. Congratulations on the purchase of your new Kia Carnival! Enjoy!
Top notch experience , Jason was able to Help me get in a
Top notch experience , Jason was able to Help me get in a new vehicle when several other dealerships was not able to get the vehicle in the price range we wanted and was able to get payments in the range we was looking for Thank You Coastal Kia and Jason Dodd
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful! Thank you for the high marks and gracious comments. We are thrilled to hear Jason Dodd exceeded your expectations during your recent service visit. Thank you for choosing Coastal Kia!
Did not fix my problem took a day off of work to get car
Did not fix my problem took a day off of work to get car serviced and repaired, service yes repaired no was told nothing wrong no one test drove car same thing rough idle and stalling. Machine says ok BS.
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- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are here to help. Our Operations Manager Peggy Roberts just tried to reach you via phone. We apologize we were unable to duplicate the rough idle and stalling concerns. Our service team would like to ride with you at your convenience so we may duplicate the concerns and address accordingly. Thank you for your business. We look forward to your call and an opportunity to address your frustration. You may reach Peggy Roberts at 910-798-4706. Thank you!
They have returned my call trying to make an appointment now to get back in there. Just hard to take another day off of work. Maybe I’ll get it this time.
Thank you for speaking with us Mr. Herring! We look forward to having our service department personnel ride with you soon so we may address your concerns.
Two hours to change my oil that’s ridiculous.
Two hours to change my oil that’s ridiculous. I was told to come back for wheel alignment and was not told that I needed a new tire. I had to go to a different place to get my wheel alignment done, and my air filter changed and a new tire.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. We will need to gather some more information. Thank you
Everything was on time and well done.
Everything was on time and well done. The staff was cordial and knowledgeable. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! We appreciate the five star review and compliments for our service team. Thank you for choosing Coastal Kia!
Bob was very pleasant to work with.
Bob was very pleasant to work with. He had a very friendly demeanor and was eager to help.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! Thank you for the high marks and thoughtful review. We love the feedback including, "he had a very friendly demeanor and was eager to help." We sincerely appreciate you choosing Coastal Kia for your automotive service needs. Thanks again! Please reach out if you need anything.