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Coastal Kia

(5,541 reviews)
Visit Coastal Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,541 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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Excellent service.

Excellent service. They manage to have kept my vehicle without any major problems to date.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star service review and gracious comments. We sincerely appreciate you taking time to go online and rate your recent service experience. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

Facility is clean.

Facility is clean. My service consultant was friendly and professional. Service was completed in time stated.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great news! We sincerely appreciate the five star service review and high marks for our Service Consultant Sam Weisman. Please call us if you need anything. Thank you for choosing Coastal Kia!

Service was good, I just feel like the tire was a little

Service was good, I just feel like the tire was a little higher than what I expected to pay

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review and feedback. We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate your business and are here if you need anything.

Facility is clean.

Facility is clean. My service consultant was friendly and professional. Service was completed in time stated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great news! We sincerely appreciate the five star service review and high marks for our Service Consultant Sam Weisman. Please call us if you need anything. Thank you for choosing Coastal Kia!

We had a great experience at Coastal Kia.

We had a great experience at Coastal Kia.. Our salesman was knowledgeable and worked hard to get us the payment that best suited us.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great news! We appreciate the five star review and gracious comments. We are thrilled to hear our sales team exceeded your expectations. Congratulations and enjoy!

Everyone was very friendly and helpful.

Everyone was very friendly and helpful. Would definitely go back next time we're in the market. Decided on a car and drove it home within a few hours from start to finish.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations! We appreciate the five star review and gracious comments. Enjoy! Thank you for choosing Coastal Kia.

Recently moved to Wilmington area so this was my first

Recently moved to Wilmington area so this was my first experience with Coastal Kia. Good first experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Welcome to the Wilmington area! Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. Please call us if you need anything. Thanks again!

Easy, fast, efficient service by the team in the Service

Easy, fast, efficient service by the team in the Service Department. Sam was great. Thanks.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Wonderful! We appreciate the high marks and gracious comments. We love the feedback including, "easy, fast, efficient service..." It was thoughtful of you to mention our Service Consultant, Sam Weisman, by name. Sam is a true ambassador for our customer service culture. Thank you!

Wonderful,thorough,clean.

Wonderful,thorough,clean.Service didnt take forever like other dealerships.Loved the complimentary carwash .Also the sitting area w the coffee bar and comfortable chairs is a plus.Kerry the courtesy driver is such a pleasant,safe driver.Easy to converse with.I will be back to purchase another KIA soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow... thank you! We appreciate the high marks and heartfelt testimonial. We are thrilled to hear you were comfortable during your recent service visit. It is great to hear you were able to take advantage of our lounge experience and complimentary courtesy van service. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

Great dealership!

Great dealership! They are friendly, professional and helpful. We found everyone to be a true team player. Kelvin and Kendrick went above and beyond to make sure our questions were answered. Highly recommend buying a car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We sincerely appreciate the five star review and compliments for our Product Specialists, Kelvin Swinson and Kendrick Progue. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high recommendations too. Please call us if you need anything.