Reviews
I had a very good experience.
I had a very good experience. Darren was awesome, he was very friendly and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! Thank you for the five star review and compliments for our Service Consultant Darren Gokey. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us! Thanks again.
My Granddaughter took her car in for oil Charge and
My Granddaughter took her car in for oil Charge and Alignment. Everything was fine except I've paid for some expensive package that was supposed to cover maintenance for years. I returned after the purchase of a 2024 4 runner with 2000 miles on it and asked for a clearer explanation of what I bought. Really wanted to sit down with someone who will have the patience, to explain it in detail but another gentleman tried to explain how I have a 74, 000 loan, we traded a Rav 4. I just need this in simpler terms and what it actually covers. The best Employees in your company are Sam & Bob in the Maintenace. facility. Clone them and give them a raise. They know what Customer Service is!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the high marks and compliments for our Service Consultants Bob Tomlin and Sam Weisman. They are both ambassadors for our Coastal Kia customer service culture. We would love to schedule a time for you to meet with a finance management staff member to go over the details of your maintenance package. We are here to help. Please contact our Operations Manager Peggy Roberts at 910-798-4706 to schedule a meeting time that works for you. We look forward to your call. Thanks again!
My wait period this time was too long for a set of tires
My wait period this time was too long for a set of tires and an alignment which was around 3 hours. I can say that my advisor was very nice and check on me from time to time to make sure I was alright
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the high marks. We truly appreciate your patience during your recent service visit. We appreciate the helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again.
I found both the service and sales department very
I found both the service and sales department very helpful and knowledgeable about their products. Were willing to listen to my questions and replied promptly. I am very pleased with the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and thoughtful feedback. Thank you for the five star review and high marks for our team members. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear both your sales and service experiences went well. Thank you for choosing Coastal Kia. We are here if you need us.
This dealership is clean, work on the vehicle is timely
This dealership is clean, work on the vehicle is timely and the have good communication
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star service review and compliments for our facilities and staff. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.
Jordan was AMAZING!
Jordan was AMAZING!! He got me into a 2025 Kia k4 & I’m loving it. Coastal Kia did amazing with finding me a great deal & fits my budget!! I’d definitely recommend getting a car here at Coast Kia.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We love the picture and high marks. Your five star review and amazing testimonial are greatly appreciated. Thank you for the high recommendations as well. Congratulations and enjoy. We are here if you need us.
I waited to long for a set of tires and an alignment
I waited to long for a set of tires and an alignment around 3 hours. My advisor checked on me regularly to make sure I was alright.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the high marks. We truly appreciate your patience during your recent service visit. We appreciate the helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again.
This dealership is clean, work on the vehicle is timely
This dealership is clean, work on the vehicle is timely and the have good communication. Kids enjoy the snack bar and truck riding toy.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star service review and compliments for our facilities and staff. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.
Overall my experience was OK.
Overall my experience was OK. Did we get what we needed? Yes. Did we get wanted? No. Most importantly, Are we happy? Yes.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Mr. Lewis, thank you for the review and helpful feedback. Congratulations! Please reach out to your Product Specialist Brandon Wright or any of our team members if you need anything. Enjoy! We are here if you need us.
Everything was great except the car wash, the car had a
Everything was great except the car wash, the car had a weird residue on the windows. It may be something I just got out of.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the high marks and helpful feedback. We will discuss your concerns regarding the courtesy wash with our team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.