Reviews
Great Service
Third car from Kia. These guys are professionals and always get their job done. I recommend Coastal to anyone looking to get a car at a great price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kicked it up a Notch
I have always been satisfied with the service at Kia, but since becoming Coastal Kia, they seem to have kicked it up a notch, with a lot of extra effort. Keep it up guys, really appreciate it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star review! We are very excited about our first six months as Coastal Kia. Our goal is to treat our clients the way we want to be treated. Thank you for recognizing our efforts. Welcome to the rapidly growing Coastal Kia Family!
Oil Change, tire rotation, brake inspection
Service representative listened to my concerns, and explained the results of the inspection. Also stayed in contact and let me know when my vehicle was ready for pickup. Courteous and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for describing our service personnel as "courteous and friendly". We are thrilled they 'listened to your concerns and explained the results of the inspection". We appreciate the five star review! Thank you, we are always here to help.
Great service, as usual
I especially appreciated the fact that our service rep added a coupon to lessen our charges. I always appreciate the speedy service and car wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful five star review! We appreciate the kind words and kudos for our Coastal Kia service department. So glad to hear you appreciated "the speedy service and car wash". Thank you for shopping and servicing your vehicle locally. We appreciate your loyalty and supporting NC small business partners.
Great service
Great. Only issue I was not aware it was going to take as long as it did. Took me on my time appt. and finished as stated
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star review! We appreciated your patience during your recent service visit. Our team realizes there are dozens of service departments locally to choose from. We appreciate you choosing Coastal Kia!
First time service experience
Arrived at the appointment time and the car was taken right away. Expected the service to be an hour but it was completed in 45 minutes. Everyone was very nice and the waiting facility was bright and spotless.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful! We are thrilled we exceeded your expectations. Thank you for the kind words and five star review. We appreciate your comments regarding our facility; "waiting facility was bright and spotless". Thank you from your Coastal Kia Family! We look forward to your next visit.
50,000 mile service.
Sam is very helpful, kind and considerate. Have always trusted this dealership to be honest with me and so far they have not disappointed. Kia quality is very good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing Sam's efforts in our Coastal Kia service department. He is truly an asset to our organization. We appreciate the kind words for both Sam, our dealership and the Kia brand. Thank you for being an important part of our rapidly growing Coastal Kia family.
Easy in and out.
It was an easy in and out process . Was not aware of other recalls, glad they brought them to my attention. I had transportation after car drop off, but they offered a ride if I needed it, nice to offer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful five star service review! Our Coastal Kia team is thrilled you found our process easy and professional. Our clients really enjoy the complimentary shuttle service; we are pleased you were able to take advantage of this courtesy service. Thank you for choosing Coastal Kia !
Sam takes good care of us.
I’ve had my KIA serviced there since I bought it. Sam always checks when I come in to see if I’ve had any problems or concerns. The service is always top notch and it’s finished on time or before.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sam and our entire team want to thank you for the five star review. We sincerely appreciate your business at Coastal Kia. Thank you for describing our service as "top notch and finished on time and before".
Coastal Kia SErvice Dept
Bob and Sam are personable but professional. They go over what the service will cover and the estimated price, keep you updated on the progress of the service and when completed, go over in detail the services rendered and the pricing. The waiting area is comfortable with snacks, coffee and drinks. There is an area that you can work with electrical receptacles and wifi. They treat me like family. To add to the service, if Pat Kabola, owner is in the area, he greets you and talks to you like family. I have used several service departments in several cities and by far Coastal Kia is the best.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely appreciate the wonderful five star review! It is awesome to hear that our team was able to make you feel comfortable during your service visit. We want to thank you for choosing Coastal Kia. Our goal is to treat our clients the way we wish to be treated. Thank you for shopping and servicing local. Thank you from your Coastal Kia Family