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Coastal Kia

(5,545 reviews)
Visit Coastal Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,545 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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Coastal Kia offers great service in a friendly atmosphere

Coastal Kia offers great service in a friendly atmosphere with competitive prices. We are very pleased with the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great news! We sincerely appreciate the five star service review and compliments for our staff. It was thoughtful of you to rate our Service Consultant Bob Tomlin with such high marks. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. Thanks again!

Very polite.

Very polite. Very professional. Was in tune to any of my concerns. This is why we’ve bought 4 Sorentos . Awesome service!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "very polite, very professional... this is why I bought 4 Sorentos." Your loyalty and trust mean the world to us. Please call us if you need anything. Thanks again!

The service department was very straightforward with what

The service department was very straightforward with what services were required and made sure I wanted to move forward with those services prior to completing them. They were also very informative with cost and time estimates so that I was able to make a decision that worked best for my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great news! We appreciate the five star service review and high marks for so many of our team members! Your gracious comments are greatly appreciated as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything.

Service person that helped me was very helpful and made

Service person that helped me was very helpful and made sure that my car was updated for its services.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Super! Thank you for the five star service review and compliments for our service team. It was thoughtful of you to give our service consultant Bob Tomlin such high marks. We appreciate your loyalty and service business. We are here if you need us. Thanks again!

There was a good selection of vehicles on the lot.

There was a good selection of vehicles on the lot. All individuals involved were very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review and high marks for our Product Specialist Jan Ramos. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

Excellent dealership.

Excellent dealership. I did all of my paperwork either over the phone or via email since I live over an hour and a half away.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wonderful! We are thrilled to hear your recent purchase experience was seamless and convenient. We sincerely appreciate your business. Thank you for choosing Coastal Kia!

Sam Weisman made sure that all my concerns ere addressd.

Sam Weisman made sure that all my concerns ere addressd. Great customer service Addressed all my concerns with my sorento.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Fantastic news! We sincerely appreciate the five star review and compliments for our Service Consultant Sam Weisman. Please call us if you need anything. Thank you for trusting our Coastal Kia service department with your automotive service needs.

Great Service, clean atmosphere, friendly people on time

Great Service, clean atmosphere, friendly people on time service does what they say they will do

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Perfect! Thank you for the five star review and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

They were very quick with help when i pulled up and

They were very quick with help when i pulled up and immediately let me know my wait time. Good service

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great news! We appreciate the five star review. It was thoughtful of you to go online and rate your recent service experience. Thanks again!

Very helpful/nice/understanding and they worked on my

Very helpful/nice/understanding and they worked on my behalf will buy from them again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Great news! Thank you for the amazing five star review and gracious comments. Your review is sincerely appreciated. Please call us if you need anything. Thanks again!