Reviews
Responsive, professional and more than fair.
Responsive, professional and more than fair. I’ll do it again!! Exceptional experience start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Mr. Atkinson for the amazing review and high marks. Your gracious comments and five star ratings for so many of our staff members are greatly appreciated. Please call us if you need anything. Thank you and enjoy!
I highkly reccomend this location .
I highkly reccomend this location . They have good customer service, very accomodating and friendly service staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate the high recommendations and five star review. Thank you for the gracious comments as well. Please call us if you need anything. Thanks again!
They are very friendly and helpful.
They are very friendly and helpful. Sam is always very nice. I will continue to bring my car in for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Sam Weisman is a true ambassador for our customer service culture at Coastal Kia. We sincerely appreciate you recognizing his efforts. It was thoughtful of you to mention Sam by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you again, please call us if you need anything.
The staff was very friendly and helpful.
The staff was very friendly and helpful. The service was excellent and the wait time was short
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They did an amazing job!
They did an amazing job! Helped us with our trade in and got me rolling in a KIA K5!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great news! Thank you for the five star review. Congratulations on your Kia K5 purchase! We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy! Please call us if you need anything.
Kia has been a great place to give my car thr care it
Kia has been a great place to give my car thr care it need. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
From the moment we stepped on the lot to browse vehicles
From the moment we stepped on the lot to browse vehicles to the moment we drove the car home, this dealership and its staff (especially my salesperson, Jan and Manager, Pat) have been nothing short of amazing! They made the process easy, fun and stress free. I’ve purchased multiple vehicles from dealerships all over and this was by far my best experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am very pleased with Coastal Kia.
I am very pleased with Coastal Kia. I have purchased two vehicles from them. A 2021 Sorento and a 2023 Sportage. Unfortunately, both of these vehicles suffer from the same issue. The engine is very rough under light acceleration and at low speeds. The neighborhood I live in requires that I drive under the very conditions that these vehicles perform the worst. The service department has been unable to find the issue after multiple visits and once told me that there was a factory document that claimed that this is normal for the engine that is in my vehicle. While I am very pleased with Coastal Kia, I will not purchase another Kia and wouldn't recommend this brand to anyone else.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nice service advisers and easy check in process.
Nice service advisers and easy check in process. Great shuttle driver. Beautiful building and clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the rating and compliments for our staff and facility. Please call us if you need anything. Thanks again!
Sedona pulled to the right, ask them to check it out and
Sedona pulled to the right, ask them to check it out and check the alignment. After driving it back to Topsail. The next day it was pulling again. Carried the van to Holly Ridge, they said the right side boot needed replacing, they replaced the boot and aligned my tires. Happy they new how to fix the problem and less expensive than Coastal Kia.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for your frustration and sincerely appreciate your patience. Thank you for speaking with Tony Kirschner with our service department management team. We understand the sense of urgency that applied. Thank you for accepting Tony's goodwill gesture of reimbursing you for the alignment. Please call us if you need anything. Thanks again!