Reviews
One word to describe Coastal Kia Service-OUTSTANDING! Bob...
One word to describe Coastal Kia Service-OUTSTANDING! Bob Tomlin, John WiggerWOWZER! Their customer service is award-winning and keeps my Kia service with them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Beth! We will take the one word service description, "OUTSTANDING!" It was extremely thoughtful of you to go online and share your experience. We sincerely appreciate you mentioning Bob Tomlin and John Wigger by name. Your amazing review has been shared with Bob, John and our entire team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
The service was good. They fixed the issue with my tires...
The service was good. They fixed the issue with my tires and found a second issue with my steering wheel that I didn’t know about and fixed it as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic! Thank you for the five star service review and gracious comments. We are thrilled to hear we were able to address a second unknown service concern as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Have been to other dealerships where the sales people are...
Have been to other dealerships where the sales people are very pushy. Jason was very patient and did not try to sell us anything we did not want. Very experienced person and understood what we wanted in a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the five star review and gracious comments. It was thoughtful of you to mention Jason by name. He is an asset to our organization and we are lucky to have him. It is wonderful to hear you found him to be, "very experienced and understood what we wanted in a vehicle." Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help. Thanks again!
Salesman was great! Worked deal over the phone and when...
Salesman was great! Worked deal over the phone and when we came to pick it up, everything was as we discussed. Finance department, not so much. Had to wait over 45 minutes before starting the process of having someone complete a cash purchase. They were training someone that day. Apparently our time is not valuable. So very happy with Salesman, not happy with Finance.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your recent purchase from Coastal Kia! Thank you for your feedback. We apologize for your wait and appreciate your patience. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!
Great service! They got my tire replaced and basic...
Great service! They got my tire replaced and basic maintenance done and even delivered the vehicle back to my office! Very satisfied and highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paige, thank you for the five star service review for our service team at Coastal Kia! We are thrilled to hear you were able to take advantage of our Courtesy Service Concierge Service. Our clients love this convenient service. Thank you so much for the comments, "very satisfied and highly recommended!" Thank you for choosing Coastal Kia!
This is my third vehicle purchase from Coastal Kia and I...
This is my third vehicle purchase from Coastal Kia and I could not be any happier! My salesman, Brandon was amazing and worked diligently to ensure I was making a purchase that made sense for my situation. Tyler in finance went above and beyond and was able to present a package that was in my price range and fulfilled all my needs. Sam and Bob in service have always been the reason I keep coming back! Their knowledge and advice keeps my vehicles in the best shape with all the miles I drive! Thanks to the Coastal Kia Team for doing the great job you do!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Third vehicle....wow! Thank you so much for the amazing review, your loyalty and thoughtful feedback. Your testimonial means the world to us. It was kind of you to mention Brandon, Tyler, Sam and Bob by name. You are appreciated! We look forward to seeing you again during your first free service at 5000 miles. Thank you for being such an important part of our Coastal Kia family! Please call us if you need anything. We are here to help.
I already feel this out and gave them an excellent...
I already feel this out and gave them an excellent overall. I do not want to continue to repeatedly receive these recommendation request. As I said before, I think that overall this is an excellent Kia dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great rating. We apologize for any duplicate review requests. Please call us if you need anything. We are here to help.
Excellent service. Greeted in a professional manner and...
Excellent service. Greeted in a professional manner and explained what work was to be done. Was offered a ride into Wilmington and also explained how long the process would take.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We sincerely appreciate the amazing service review. It is wonderful to hear you were able to take advantage of our Courtesy Concierge Service. Thanks again for the thoughtful comments. Your loyalty and business are important to us. Please call us if you need anything. We are here to help. Thanks again!
The man who greeted me (name?) was very kind & thorough....
The man who greeted me (name?) was very kind & thorough. Love the waiting room. Guy told me cost first. Very nice and very polite. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful! Thank you for the wonderful review and gracious comments. We are thrilled to hear you had a pleasant service experience and you found our team to be, "very nice and very polite." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help.
Excellent service! Questions answered and felt like our...
Excellent service! Questions answered and felt like our interests were what was important! Our vehicle was ready within the time we were advised it would be when we first arrived. The waiting room was laid out to allow for Covid safe seating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star service review! It was thoughtful of you to recognize our efforts to keep everyone comfortable while keeping them safe as well. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia!