Reviews
Good service and the writers knew their stuff. Plus, they...
Good service and the writers knew their stuff. Plus, they took care of the complicated lifetime warranty which saved me big bucks. And the car was ready on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic! Thank you for the five star service review. We have an amazing team. It is always nice to hear our extended Coastal Kia family recognize their efforts. We sincerely appreciate your trust and loyalty. It was thoughtful of you to share your testimony. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.
The person that we met two years ago; Jason is the reason...
The person that we met two years ago; Jason is the reason we came back. A true ambassador no pressure; he knows his product and guides you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are spot on! Jason is a 'true ambassador" for Coastal Kia and we are fortunate to have him. We sincerely appreciate the gracious comments and kudos for Jason and our staff. Your amazing review has been shared with Jason and our entire team. Thank you for choosing Coastal Kia! We sincerely appreciate your loyalty.
I like that they have the option especially at this time...
I like that they have the option especially at this time of covid-19 to come to where you are to puck up your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We are thrilled to hear you enjoy our Complimentary Concierge Service. We realize this convenience is appreciated in today's climate. Our clients enjoy the option of complimentary pick up and drop off. Please call us if you need anything. We are here to help. Thanks again!
I went into Kia thinking I would get information on how...
I went into Kia thinking I would get information on how to purchase a car from Kia and I was blown away by the professionalism and kindness. I thankfully left with a new Rio. Couldn't be happier!!! Thank you again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the purchase of your new Kia Rio from Coastal Kia! Thank you for the gracious comments and five star review. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!
Like Usual, Howard has provided excellence and reasonable...
Like Usual, Howard has provided excellence and reasonable service. Always makes sure to understand what I'm getting into before I agree with any purchases, and provide very simple layman terms for anything wrong with my car. Always a pleasure to work with Howard.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful! Howard is amazing and it was thoughtful of you to recognize his efforts. Thank you for the five star review and gracious comments. Your amazing review has been shared with Howard and our entire service team. We pride ourselves on striving to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate your loyalty. Please call us if you need anything. We are here to help. Thanks again!
no no no no no non no no no no no no no no no no no no no...
no no no no no non no no no no no no no no no no no no no no no no no no no
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the five star review! Apologies that DealerRater requires a certain number of words... Thank you for choosing Coastal Kia! We appreciate your loyalty and are here if you need us.
We had a very good experience with everyone at coastal...
We had a very good experience with everyone at coastal Kia, this was our second vehicle we have purchased and would highly recommend them for your next purchase
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr. Wilson, Wow! Thank you for your continued loyalty, repeat business and amazing review. Your high recommendations mean the world to us. We are thrilled to hear our sales team continues to exceed your expectations during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again for being such an important part of our loyal Coastal Kia Family!
Thank you to Jason Stone and Kelvin Swinson for all of...
Thank you to Jason Stone and Kelvin Swinson for all of your help with my purchase. You really went above and beyond to make it possible. I appreciate your friendliness and great customer service, I couldn't be happier with my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your recent purchase from Jason Stone, Kelvin Swinson and our team at Coastal Kia! We love the comments including, "couldn't be happier with my car." It was thoughtful of you to mention so many of our staff members; we appreciate it! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!
Pathetic
I came to get my vehicle appraised, planning to sell it to them. They were disrespectful, and their "quote" was a joke. They initially offered me over $5200 but then deducted $2700 in penalties-- maintenance fee, painting fee, detailing fee, etc. Plus the CARFAX they showed me on the car is wrong! I'm appalled. I guess I shouldn't be, it's a car dealership... Absolutely pathetic.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our management staff tried to reach you via phone today. We apologize we were unable to come to terms on the vehicle allowance figure you were hoping for. We sincerely appreciated the opportunity and are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your recent experience. Thank you
Our salesman Brandon Wright went above and beyond....
Our salesman Brandon Wright went above and beyond. Excellent customer relations. No high pressure. Knows everything about his product. Treated us with respect professionalism. Will purchase from him again!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful! Thank you for the awesome sales review and kudos for Brandon Wright in our sales department. We sincerely appreciate the comments including, "Excellent customer service...no high pressure...treated with respect and professionalism." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!