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Coastal Kia

(5,650 reviews)
Visit Coastal Kia
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,650 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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Easy and convient service pick up. I didn't have to take...

Easy and convient service pick up. I didn't have to take off time to have my car serviced. Thank you for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful service review. We are thrilled you had a "great experience." We sincerely appreciate the gracious comments and thoughtful review. Please call us if you need anything. We are here to help. Thanks again!

It is always a pleasure to deal with Sam and the service...

It is always a pleasure to deal with Sam and the service crew. The keep you informed and make every effort to complete the maintenance on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing service review and gracious comments regarding your recent experience with Sam in our service department. It was thoughtful of you to mention Sam by name and we sincerely appreciate the testimonial. Please call us if you need anything. We are here to help. Thanks again!

The service department is excellent. Pricing is a little...

The service department is excellent. Pricing is a little high, but the staff is very helpful and always accommodates requests and are very thorough. Last time I was there they took care of a recall I didn't even know I had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and high marks for our Coastal Kia service team! It was thoughtful of you to go online and rate your recent experience. We lover your feedback including, "the service department is excellent." Thank you for choosing Coastal Kia!

The service department is and as always very good. I...

The service department is and as always very good. I choose them first for most of my PM and maintenance needs. Four more words needed...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review and amazing comments. We sincerely appreciate your loyalty and trust. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

Had a super positive experience with the service...

Had a super positive experience with the service department for a glitch that was covered under the warranty. In and out with no fuss and felt that COVID precautions were definitely taken. Thanks Sam!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

You are so welcome! Your amazing review has been shared with Sam and our service staff. We sincerely appreciate the wonderful review and gracious comments. We appreciate you recognizing our COVID precautions too. Thank you for choosing Coastal Kia!

Satisfied service and time line,In and. out. Don't that...

Satisfied service and time line,In and. out. Don't that many words to say other than satisfied with service and the people in service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and compliments for our Coastal Kia service department. We are thrilled to hear our team was able to exceed your expectations. Thank you for choosing Coastal Kia!

I was pleased with the service call, although it was...

I was pleased with the service call, although it was significantly more detailed and expensive than I had originally expected! The service department personnel were pleasant and courteous! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate the great review and amazing comments including, "the service department personnel were pleasant and courteous." It was thoughtful of you to go online and share your experience. Thank you for that. We sincerely appreciate your business. Thanks again!

Staff was very friendly and helpful. The sales person was...

Staff was very friendly and helpful. The sales person was very knowledgeable about the vehicles I was asking about and listened to my needs and helped me tremendously.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and awesome review. We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We sincerely appreciate your business.

Mr West was great to deal with ..he knew what we needed...

Mr West was great to deal with ..he knew what we needed and recommend the right car with options we didn't have with our current vehicle thank you again Mr West

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The service department Mr.Howard was such a very nice...

The service department Mr.Howard was such a very nice person he answered all my questions and explained everything that was going to be done to my Kia, thank you Mr.Howard couldn't have a better person to help me I will definitely ask and give a reference to my family and friends for Mr.Howard help,a very satisfied and happy customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you ! Howard Ramsey is wonderful and is an asset to our team as you well know. Thank you for the five star review and for mentioning Howard by name. We love Howard exceeded your expectations and you are a "very satisfied and happy customer." Your gracious comments have been shared with Howard and our entire team. Thank you for choosing Coastal Kia!