Reviews
Definitely recommend Coastal Kia.Told them what I wanted,...
Definitely recommend Coastal Kia.Told them what I wanted, what Kind of payment I would like and Steve handled it for me. Outstanding friendly, fast and dedicated staff at Coastal Kia. Steve Kramer, Jason Stone and couple of others handled it all, I just came signed paper work and left driving my new 2021 Kia K5 GT with a big 😊. Thanks again guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your recent 2021 Kia K5 GT purchase from Coastal Kia! It was extremely thoughtful of you to mention Steve Kramer and Jason Stone in your review. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family!
They were very prompt and made sure they handled my car...
They were very prompt and made sure they handled my car with care. All the staff were really nice. I would recommend the service center to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star service review! We are thrilled to hear your visit was quick and efficient. It was thoughtful of you to go online and share your gracious comments and high recommendations. Thank you for trusting our Kia Factory Trained Technicians and Service Consultants with your automotive service needs. Thank you for choosing Coastal Kia!
Coastal Kia service department are amazing. The gentleman...
Coastal Kia service department are amazing. The gentleman I spoke with, Sam, treated me with respect and answered my questions without making feel dumb for not knowing the inside and out details for my car. As a single mother, that meant the world to me. They picked up my car, took a look at it, to ease my mind, and brought it back to me with no issues. He even called me to explain what they had done and what i could expect from my car, moving forward. It was THE BEST experience I have ever had from a mechanic team and service department...EVER! I would recommend this place to everyone I know. My next car will definitely come from Coastal Kia!! (And I LOVE my Kia!!)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nena, thank you so much for the absolutely amazing review! We are thrilled to hear Sam and our service team exceeded your expectations. We love to hear we've earned your trust and high recommendations. We love all the comments you shared including, "it was THE BEST experience I have ever had from a mechanic team and service department.... EVER!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
I absolutely love this dealership, in every way regarded,...
I absolutely love this dealership, in every way regarded, they r friendly, kind , easy to work with and and it is always a pleasure just to go to visit
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Frances, we love you too! Thank you so much for the wonderful review and gracious comments. It was thoughtful of you to go online and share your gracious comments. You are an important part of our Coastal Kia Family and we appreciate you!
Very courteous and helpful.I looked at different vehicles...
Very courteous and helpful.I looked at different vehicles ,decided on the one I purchased and the paperwork went very smoothly.took delivery of a very clean and fully gassed up car.the salesman was extremely helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We sincerely appreciate the five star review! Congratulations on your recent purchase from our Coastal Kia team. We love the gracious comments including, "very courteous and helpful...the salesman was extremely helpful." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family!
Great place and everyone was really nice. Brandon Wright...
Great place and everyone was really nice. Brandon Wright was great to work with he went above and beyond to help me out to get out of my dodge and into the sorento. Even at 8pm at night when the deal was done he drove all the way out from Wilmington to calabash to have my dad sign paperwork. To me that is excellent customer service going above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic Bobby! Thank you so much for the five star review and kudos for Brandon Wright and our sales team at Coastal Kia! Your amazing review has been shared with Brandon and our entire team. We are thrilled to hear Brandon exceeded your expectations. It was thoughtful and gracious of you to share your testimonial. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family!
I just bought my 4th vehicle from them. In my opinion...
I just bought my 4th vehicle from them. In my opinion Coastal Kia is by far the best dealership in town. I've dealt with many others so I know!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
4th vehicle from Coastal Kia... wow! Thank you so much for the amazing review and your unwavering loyalty. You are an important part of our Coastal Kia family and we appreciate you so much. Thank you for choosing Coastal Kia!
Sam has always gone out of his way to make sure my...
Sam has always gone out of his way to make sure my service is the best. He’s compassionate, understanding and thoughtful in his work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review. We could not agree more. Sam always does an amazing job and his clients rave about his customer service skills. We sincerely appreciate the kudos and gracious comments. Thank you for choosing Coastal Kia!
Smooth purchasing experience. Verry helpful and...
Smooth purchasing experience. Verry helpful and knowledgeable, Found the exact model I wanted. No hassle no pressure. Would recommend to anyone. The warranty is outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful review. Your gracious comments are appreciated. We love the comments including, “no hassle, no pressure.” We look forward to seeing you during your first complimentary service at 5000 miles. Welcome to the Coastal Kia Family!
Our sales person Kelvin West took the time to explain...
Our sales person Kelvin West took the time to explain everything. He was very knowledgeable and a no pressure sales person. He was a pleasure to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! Your gracious comments are wonderful. We are thrilled to hear Kevin West and our team exceeded your expectations. Thank you for the five star review and thoughtful feedback. Welcome to the Coastal Kia Family!